We reserved a king room, handicapped accessible online. After traveling for 10 - 12 hours we pulled in to find that 1) They didn't have any kings left and 2) only room they could offer us was upstairs and there is no elevator. The excuse was that they weren't sure that we would still need the room. I advised that... More

We were returning from vacation and planned to stop in Carrollton, Kentucky. Two years ago we stopped there and stayed at the Hampton Inn. When we got there, we found a Best Western and a Holiday Inn Express next to the Hampton. After checking prices for all 3, the Best Western was $40 cheaper. How bad could it be? It... More

I will upload pictures. Wallpaper is peeling off and filthy underneath. Stains on the bed, my asthmatic daughter is coughing like crazy. The front desk lady was very nice and did let us move to the 2nd floor to get away from the smokey lobby, but there isn't an elevator. That is bad news for my 80 year old father... More

I needed a room with double beds, but received a king bed room. The front desk was accomodating with a roll-away bed. The smoking area was located directly outside the entrance to the hotel. I did not like walking through the smoke to enter hotel lobby. The lobby reeked of cigarette smoke and smelled terrible as a result of the... More

I have stayed here before and had clean room small breakfast. I recently returned and even though the hotel is remodeling still received cheap price clean and upgraded room. Breakfast has changed signicantly. The staff seems very pleasent here. Cant wait till all the construction is done this place is like home.

Stayed here on a business trip and was very pleased with my room and front desk staff! The room I got was very large and had a Very Good Sleeping Bed! The room was clean and so was the bathroom. Would stay here again!

The hotel is in need of some updating but the rooms were very clean. The hotel was very quiet and the beds were comfortable. No smell of smoke. Staff was very helpful. There is no elevator,but they do have handicap rooms on the first floor, if needed. Easy acces from the highway. Breakfast was standard fare.

Upon arriving, the lobby smells like a smokehouse. Obviously, the employees must smoke inside or allow people to smoke inside. It really made me wonder if I should even book a room - I was crossing my fingers that the rooms weren't the same way. Thankfully, the room smelled ok. The room is ok, just average. We are going to... More

Hello Carrolton Best Western, I told you I would report how you scamed me. So here it is. I made reservations on 12-02 2011 and my price was 154.70. Great I thought because it was race weekend and knew prices were up. I called back and added 6-30-2012 to make it a full weekend. Upon checking in I was told... More