Because this is a Sheraton, and because they get a large volume of traffic via conventions, I expected the hotel to be a little better than it was. My traveling companion and I reserved a room with 2 beds well in advance of our stay, but had to settle for a king bed with rollaway. The front-desk person who was... More

This is the second time I've stayed at this Sheraton and I'll go back. It's new and I've gotten an upgraded corner room both times. Staff is friendly and personable going out of their way on at least one occasion to help me out. My only gripe is that when room doors shut, they are incredibly loud. So when the... More

Because of the outstanding customer service level by John Armstrong at the Sheraton Overland Park, I am now an EXCLUSIVE Sheraton customer!!!! I was traveling from NJ to my company's headquarters (SPRINT) and chose to stay at the Sheraton Overland Park. Upon my check in and unpacking in my amazing room, I realized that I had forgotten my cuff-links for... More

There are some properties that get four stars because they offer the right mix of amenities, even if service is poor/slow and the property is run down. I travel almost weekly and all too often run into these 'four star' hotels. I am very pleased to report the Sheraton Overland Park is a true (deserving) four star hotel. The service... More

I booked this on Hotwire.com who listed it as a 4 star property.. We travel to this area frequently and i thought we would try a more upscale place..I have stayed at many hotels..and. I could have enjoyed the super 8 just as much. The bed was not comfortable..the sheets were way too starched.. And the bathtub was awful..very small... More

The service I was provided by Charles Bailey was impeccable. First of all the hotel was well kept, stylish and posh, but you get that alot of places. However, what stood out was the customer service given by Mr.Bailey. My suite wasn't ready but I told Mr.Bailey that I was going to the lounge and watch the game and socialize... More

The ballroom where we had our company party was a bit small but that was easily forgotten the food they served was awesome the service was great. Afterwards I checked into my room at which time I was given a complimentary gift bag which was a nice gesture being close to christmas. The room was beautiful didn't care much for... More

The overall experience at this hotel, from the appearance, service, amentities, and value was among the best we've ever had, and we've traveled extensively. We give this property our highest recommendation. My wife and I stayed here between Christmas and New Year's and used the fitness facility, pool, hot tub, in room dining, parking, etc. More

I stayed here several times and ultimately had to find another hotel. Pros: - great beds - large pool - wonderful restaurant staff Cons: - loud all the time downtairs due to the fact it is attached to the convention center - parking is a pain in the butt, and you have to enter from the rear of the property... More