I think you know how hard this response must be. I think I best sum up with a heartfelt 'I'm sorry.' I truly am sorry you had a bad exoerience. I did the only thing I could which was to refund your money with our apologies. I would be insincere if I said there was no merit to items in... More

Well, this is certainly a very disappointing review, to say the least. This review definitely has my fullest attention, and I assure you I am looking into each item -- starting with the desk clerk. I checked to see who checked you in, and the young man has been in my employ for years now. I have never encountered any... More

I'm extremely sorry to hear about the issues you had with your room. That is extremely unusual, and I am at a loss. Had you let us know when you got to your room that it was not in proper order, we would have been more than happy to move you to a different room and helped you move your... More

These types of responses make my day! Thank you so much. Please allow us to serve you the next time you're in the Waverly area! More

Thank you for your feedback. While I strive to make every guest a satisfied one, some things are unfortunately beyond my control. We are an older property, but we maintain every room and ensure that you get a great rate. I'm glad the staff treated you well! I do hope you give us another opportunity to serve you. More

This is the second favorable response I've written related to my Guest Service Representative, Scott Bruns. It's so nice to hear the positives along with the constructive criticisms. I will let Scott know how his professionalism and service skills are making an impact on our clientele. Service is everything. We recently added fruit to our continental breakfast. We do everything... More

Thank you so much for the kind review! Indeed, we are a full service hotel that offers rates that beat the most popular value brands. We pride ourselves on being clean and friendly. Thank you, in particular, for mentioning the service your received from Scott. He is an asset to my team; I will be sure to pass your comments... More

I believe I know exactly which room you were in, and will immediately attend to the issues you brought up here. Please know, it is our goal to make every guest a satisfied guest while they are still staying with us, so if you ever encounter a situation where you're not completely happy with your room/suite, please let the front... More

Our housekeeping supervisors are trained to inspect every room prior to each guest check-in. If any debris was left on the floor, it should have been discovered prior to your arrival. I am terribly sorry to hear that. We have put new pillows in the majority of the hotel. The front desk has an extra supply of pillows for any... More