My wife and I booked a room here through a third party booking service to save a few bucks. Checked in and gave them a credit card for incidentals. A couple months pass and when reviewing the credit card bills we noticed there was a charge from the third party booking service (as there should have been) AND another one... More

I travel constantly for business, every week. If there is anything I hate in life it is something that makes my job and my travels more difficult. I would have booked this hotel and had my finger on the button to book then noticed that the rate changed by a few dollars each night during my stay. The amount is... More

I have stayed here for most of my visits to this area. The staff is well trained and always helpful. The property is only a few years old, so everything works. I have had no complaints at all. There is plenty nearby - restaurants, shopping, movie theater, fast food, hospital, and located right off the main intersection of I-380 and... More

I stayed at this hotel on a recent business trip. It was the first that this location. The staff was very friendly and accommodating. I needed a place to work with a colleague so we were offered a conference room in which we could get our work done. The rooms were clean and the breakfast was Holiday inn like.

A recent stay at the Holiday Inn Express - Waterloo came to meet my expectations for the hotel chain: new, clean, and affordable rooms. My room, #307, was warmly decorated and the furniture was well maintained. The bathroom, large and spacious, had one fault: the toilet wasn't attached well to the floor. As a result, the toilet shifted when being... More

I had accidentally booked the wrong date for my business stay. The hotel manager not only accommodated me but also cancelled my wrong booking even though I had prepaid. Room was very clean, new, spacious and comfortable.

It was really amazing to see the cleaniness of the hotel,the hotel looks brand new and lobby decor was absolutely fabulous,upon checkin all staff were inviting and were ready with my room keys and reg cards the rooms location was offer which a requested in my reservation 3 weeks ago.My kids enjoyed the huge pool and spa, and GM even... More

Check in was fine, the lobby was nice. Our room had a smell. A bad smell. Dirty feet or the smell of a million lady bugs releasing their stink in a vacuum cleaner bag. I asked for a room spray since it was getting late and the kids didn't want to change rooms. That masked the smell-for a little while.... More

I had a fabulous stay,all staff were very helpful and caring.I checked in around 12am,the front desk clerk was ready to check me in even she asked me if i needed any assistance with my bags(thought that was nice of her).Next day my family was so amazed to see the cleaninesss of the hotel room,first ever ,seen a hotel room... More