Well, this review just made my day. My favorite comment in your review was: "The staff knows what they are doing and take extra steps to make sure things are right." What a great compliment! I have passed your comments along to our Hospitality Management, so that they can share this with their team. Thank you so much for the... More

Between your review and the 5-star ratings you gave us, it sounds like you had an enjoyable stay in every way possible! We're so excited to see that and can't wait to do it again. Thanks for staying with us! More

We're so thrilled by your title! Thank you for repeatedly choosing us as your preferred hotel in Waterloo. You also provided a great tip for guests by mentioning our "Go Green" initiative and the free WiFi. We look forward to providing you with many more great experiences! More

Kathryn, thank you for staying with us and calling attention to our hotel's details in your review (ceiling fans, individual thermostats, etc.). We also appreciate your fair judgment in regards to the dining options. We do try to have some kid-friendly options such as pizza in The Lone Wolf and a discounted children's buffet price, but ultimately, we do cater... More

Hello. I am pleased to hear you have had great experiences at Isle Casino Hotel Waterloo - especially with our dealers. I also understand your point about the negative reviews. We do try to respond to most all complaints, as well as our compliments. However, sometimes the responses to complaints do take a little longer. We prefer to investigate the... More

I am assuming if you are a Platinum player that you previously had good experiences here. We would really like to get back to that spot with you. I am not sure what happened given the details of this review, but would you mind calling one of our Casino Hosts at 319-833-2192? We would hate to lose you as a... More

Thank you for including some of our new changes in your review. As you stated, we do have mini bars in some of our rooms now - floors 3 & 4. If all goes well, we will add them to the other floors as well. In addition to the mini bars, we just added a fitness center for our hotel... More

We couldn't be more pleased with your review - 5 stars! That's just plain awesome. We look forward to providing you with 5-star service again on your next visit. Hopefully this time everyone will be in good health and fully able to enjoy our facility. Thanks for the review, Gary. More

We love for our guests to walk away with a positive impression of our casino, restaurants, hotel, etc. Based off your review, I understand this did not happen for you due to a lack of customer service by the server and a problem with your hotel room's thermostat. We are truly sorry for that. We hope you will give us... More