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Candlewood Suites Sioux City - Southern Hills, an IHG Hotel

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Traveller (12)
Room & Suite (19)
Dining (1)

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About

#12 of 21 hotels in Sioux City
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Baggage storage
Parking
Wifi
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
62Reviews3Q+A9Room tips

Reviews
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Charlene A wrote a review Aug 2022
Bloomington, Indiana669 contributions318 helpful votes
This was our second night out on a very long trip. We arrived to NO ONE at the front desk. When I finally picked up a phone to call, the attendant acted like I was a HUGE bother. I had asked for a first floor close to an exit for our dog - guess what - we were on the third floor - "oh, so sorry......" NOT! Same thing when we checked out in the morning - no one around. Really, people??????????
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel
Responded 3 Sept 2022
Hello, Charlene A Thank you for leaving your review on our property and choosing us for your stay after your long trip. We will definitely use your observations to improve our service and facilities. I would like to take this chance to apologize for the situation you have encountered. Don't worry, I have shared your sentiment with our management for further attention. Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected. Our staff would love to serve you again and show you the improvements based on your comments and opinion. Please visit again soon! Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fairlypicky wrote a review Jun 2022
Olathe, Kansas75 contributions61 helpful votes
Overall this was a pretty good stay and I would stay again. The room was clean, internet was smooth and could use Amazon fire. Also like that you can bring your dog and the kitchenette. They seem to be short staffed, still waiting on receipt email from our stay? Additionally they need to remove all their posts related to Covid safety measures. I get things have changed but let’s not claim things that aren’t getting done. No staff or guests wear masks, there are some foam hand sanitizer dispensers near the elevators.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Masks aren’t used at all. The apartments next door had a leash less fenced in area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Randy G wrote a review Jan 2022
3 contributions
Was not able to stay because they cancelled my reservation for 6 rooms. I made reservations over a month ago. Individual from Hotel said they had commitments from seasonal construction crews coming up and this just got the update this morning. That comment was extremely unlikely, due to the fact RAGBRAI just announced over the weekend the route for the ride across Iowa which is close to starting point. Likely that they gave all the rooms to RAGBRAI organizers, etc. I asked individual to help find me 6 rooms nearby. He declined. Very angry and disappointed by this lack of transparency and unwillingness to help
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Date of stay: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Austin Moore, General Manager at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel
Responded 1 Feb 2022
Dear E5612XQrandyg, Thank you for taking the time to leave this review and tell us about your experience. I apologize that your reservation was cancelled. The Candlewood Suites is considered an extended stay property. We offer apartment-style living for guests who stay for months at a time. Because of the RAGBRAI announcement that took place on Friday evening, our hotel property filled with 1-2 night stays over the weekend. Unfortunately, Monday morning we had to notify all of the short term stays that their reservations were going to be cancelled. Again, I sincerely apologize for the inconvenience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel property to improve the guest experience. We hope that you will give us the opportunity to make up for this experience in the future. Sincerely, Austin Moore General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark C wrote a review Nov 2021
Louisville, Kentucky47 contributions23 helpful votes
Travelled solo on business. The hotel provides all the basics, absent breakfast. As a long term hotel with a mini kitchen in each room, I sound have expected it. A minor inconvenience at most. The room did have a sewer gas smell in the bathroom periodically. Would come and go. For a single night stay, was fine. Staff was friendly and check in smooth.
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Date of stay: November 2021
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Austin Moore, General Manager at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel
Responded 26 Nov 2021
Dear Mark, Thank you for taking the time to tell us about your experience at Candlewood Suites Sioux City Southern Hills! We take pride in all our staff that take time to keep our hotel clean, comfortable, and safe for you and your future trips to Sioux City. We apologize for the unpleasant smell you experienced while staying with us. Thanks to your feedback we are aware of the issue and will be taking the necessary steps to stop this from happening again. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites. Sincerely, Kylee Davis Guest Service Agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rita P wrote a review Oct 2021
Algona, Iowa188 contributions51 helpful votes
We were happy with our stay. Check in went smoothly and we were told that they were pretty full the night we stayed. Early evening we could hear people in other rooms (not overly loud) but it was very quiet through the night. The room was a little dated, some repairs had been done in bathroom, but everything was very clean. The mattress could be due for replacement as it did seem to sag a little in middle. Linens were all very nice. We did not use any of other amenities as we were there only one night. They do not serve breakfast, but there is a Casey's directly across the street.
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Date of stay: October 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel
Responded 7 Nov 2021
Hi RitaP626, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the room being dated, bathroom condition, and mattress comfort. I understand your dismay and I am sorry. This is not the relaxed and casual lifestyle experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Suzanne C wrote a review May 2021
1 contribution1 helpful vote
If I could give this hotel -5 stars I would. The only reason we stayed here was because my daughter was traveling with her dog. I have always reserved hotels thru AARP travel and have never had any problems in the past 10-15 years I have used them. We are frequent travelers and have stayed in many hotels and have never ran across the problems I did at this hotel. We arrived later in the evening (8:30pm). Upon check-in the gal said the only had one room left, standard queen. “Is that ok?” I said no I had reserved a 2 queen suite. She said they were completely booked and that is all they had left. I said that is unacceptable. She told me their sister hotel down the street might have rooms available. I said no, my daughter and husband were already checked in. They actually got a better room than they had reserved. She told me Expedia hadn’t specified what type of room I had reserved. (That is a lie). She offered me the sub-par room at $10 off, I said no way. She made a call into the manager and did get it a little lower, husband thought it should have been given to us free since they gave our room away. Speaking with the manager the next morning asking me about my stay, I told her how unhappy I was they gave my room away. She explained she wasn’t there and didn’t know what had happen. Then said well Expedia did not specify what type of room we reserved. I showed her my confirmation, and asked to see what Expedia sent them. She was all fumbles and would not show me their reservation from Expedia. Also that morning the maid walked right into our room. No knock or tap before opening, just walked right in in. The maid was very “sorry” as she had the room on checkout list, it was only 8:00am. I also told the manager about that and she acted like it was no big deal, even stated that she didn’t have us as checked out. Manager asked me to please come back again, I stated I would not. I also told her I was giving them a bad review, again not sure she really cared. I will also mention we stayed at this hotel the week before and didn’t have any issues. Got an email from the hotel general manager asking for my opinion of the hotel. Gave her a pretty good review. Funny thing is, I never got an from her this week asking about my stay. So, if you are going to stay at this hotel (I advise against it) you better check in early so they don’t give your room away.
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Date of stay: May 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dylan Leiding, Owner at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel
Responded 15 Jun 2021
Dear suzannecC3919TO, Thank you for taking the time to tell us about your experience at Candlewood Suites Sioux City Southern Hills. I apologize you did not receive a top tier experience with us. Sometimes there are situations beyond our control that prevent us from being able to accommodate every guest preference. Some examples are people extending their stays or 3rd parties not specifying room type. Additionally, for the safety of our guests, we cannot show our computer screens to anyone not employed by the hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to redeem ourselves in the future. Again, thank you for choosing Candlewood Suites. Sincerely, Megan Mauritz Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trpst1 wrote a review Aug 2020
McAlester, OK24 contributions1 helpful vote
This hotel is amazing! Had a large room with kitchenette. Full sized refrigerator, dishwasher, dishes and cookware, small two element stove top with range hood. Staff provided dishwashing soap and small bottle for hand washing. Did not have a swimming pool, but did have a great outdoor patio for grilling. Two large gas grills and a good size area for gathering. Appreciated having the Candlewood Cupboard for purchasing foods and snacks. Really liked having the availability of borrowing other kitchen appliances, games & such.
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Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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hmarr wrote a review Aug 2020
Bay Area Houston, Texas4 contributions
After several months stay for work, I received belated mail there. The staff made sure that the orders were sent to my home, after confirming that address. I would definitely choose this location again!
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Date of stay: June 2020
Value
Cleanliness
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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bugsrugs wrote a review Jun 2020
Boise14 contributions7 helpful votes
As an extended stay travel RN working on a COVID 19 isolation floor in the local hospital, I needed a self-contained space for cooking my own food plus a laundry facility. This hotel was perfect on those accounts. It was easy to access a local grocery store nearby as well as the highway for getting to work. The facility was always clean.and largely quiet, and the kitchen was very well stocked for my needs, plus there were numerous small appliances I could have borrowed as desired (blender, crockpot, etc). COVID 19 signage with prevention tips for hotel stays were posted in all public spaces; hand sanitizer was in the laundry/workout room; and there were tables set up by the front desk with sanitizer, a phone, and a box for returning keys for sanitizing (and to keep staff and guests 6 feet apart--great move!) However, I never saw an employee wear a mask, even housekeeping staff who are in and out of guest rooms on weekly basis and are up and down hallways and in elevators shared with guests, most of whom also were not wearing masks (in one month I only saw 3 other guests wearing masks). Overall I would stay here again and do highly recommend this facility, with the caveat about mask-wearing if you are considering your personal risks.
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Date of stay: June 2020
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Opallouise wrote a review Jan 2020
Indiana66 contributions22 helpful votes
It's our first time traveling a long distance with our three dogs, and I found this hotel via bringfido.com - which was super helpful in finding places to stay. This hotel is fabulous. It is so much more than I expected. The room was enormous and had every possible amenity we could have ever wanted. It was the dogs first time in a hotel, but this didn't feel like a hotel; it felt like a small apartment. My three girls felt immediately at home. The staff was incredibly kind and helpful. The location was perfect, with plenty of room to roam outside. It was -25 windchill, so we didn't explore too much, but we did appreciate the doggy area being right outside the door. We'll definitely stay here again if we need to stop in Sioux City.
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Date of stay: January 2020
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PRICE RANGE
€95 - €117 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIowaSioux City
NUMBER OF ROOMS
87
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CANDLEWOOD SUITES SIOUX CITY - SOUTHERN HILLS, AN IHG HOTEL - Reviews & Price Comparison (IA) - Tripadvisor

Frequently Asked Questions about Candlewood Suites Sioux City - Southern Hills, an IHG Hotel
Which popular attractions are close to Candlewood Suites Sioux City - Southern Hills, an IHG Hotel?
Nearby attractions include Southern Hills Mall (0.8 km), Tilt Studios (0.8 km), and Thinker Toys (0.5 km).
What are some of the property amenities at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
Is parking available at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Sioux City - Southern Hills, an IHG Hotel?
Conveniently located restaurants include HuHot Mongolian Grill, Olive Garden Italian Restaurant, and Texas Roadhouse.
Are there opportunities to exercise at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Sioux City - Southern Hills, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Candlewood Suites Sioux City - Southern Hills, an IHG Hotel?
Many travellers enjoy visiting Sioux City Railroad Museum (14.5 km).
Is Candlewood Suites Sioux City - Southern Hills, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.