We picked up the coupons from the rest area when entering Iowa, and found a great coupon for the best western crossroads--brought the coupon in and were given a very nice room. This location has construction going on and has lots of very busy truck stops close by, so was not as easy getting in and out of as I... More

This is a complaint against Best Western, Council Bluffs, Iowa, for overcharge. I had made a reservation for 2 nights, 2 weeks in advance, with some sort of internet promotional discount. I even had a printout of the confirmation. When I tried to checkout the night before my departure, the man at the desk, by the name of Ali (I... More

I booked my room on line through the Best western 800 number. I was quoted $45. The guy who checked me in told me the room was supposed to be $89. I said, "Yea, it was a great price, that is why I booked it." The next morning, the new clerk told me that I was billed the full amount... More

This motel is conveniently located so I stay here pretty often and that's the only reason. The only absolute positive is the truck parking. The rooms are ok, the beds ok, the bathroom ok, the staff range from ok to excellent. The internet connection is ok to great.

Allow me to put things in perspective. The staff was friendly and the main areas were clean. I enjoyed having a comfortable chair in the room. But there were stains on the carpet in the room which made the place feel older and worn. The complimentary breakfast was poor. The location and comfort of the room were worth the price,... More

Love this place! It gets better every time we visit. What we liked: Exercise room. Breakfast: scrambled eggs (real); bagels, juices, cereal, yogurts, apples -- all nicely laid out. Beautiful remodeling throughout. They had spent $900,000 on remodeling so far. Large, beautiful room with a king-size bed. Never any smoking oders. The staff was very pleasant and accomodating. The location... More

We travel thru Council Bluff each year on route to Texas and this is a regular stop. We were pleased to see that over the last year the hotel has undergone a significant renovation. Rooms are like new, with great large screen TVs. Rooms & common areas very clean. Great breakfast. I would recommend staying here. Great off season pricing