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Hilton Garden Inn Omaha East/Council Bluffs Hotel Reviews, Council Bluffs

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Hilton Garden Inn Omaha East/Council Bluffs

3.0 of 5
2702 Mid America Drive, Council Bluffs, IA 51501
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Hilton Garden Inn Omaha East/Council Bluffs
50 traveller photos
Ranked #3 of 25 hotels in Council Bluffs
4.0 of 5 stars 80 Reviews
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80 reviews from our community

    Trip type
Traveller rating
    40
    24
    8
    6
    2
Date Rating
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“If you like to gamble...”
3 of 5 stars Reviewed 12 May 2013 NEW

If you like to gamble this the place for you as this property is next to a casino...not my type of hotel...but I do like the consistency of Hilton Garden Inns..not the best one I have stayed at but consistent

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Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
14 May 2013

Dear MAC5656, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We appreciate your business. I also want to thank you for taking the time to complete complete a survey on Trip Advisor. Thank you taking the time to comment about your stay. We pride ourselves in giving great service and... More

Colorado Springs, Colorado
1 review
“Worst bed ever!”
1 of 5 stars Reviewed 23 April 2013

The bed was the worst ever. I tried for 6 hours to get that air bed to work properly... even called the front desk twice! I left and went to a competitor and was asleep within 20 minutes of my head hitting the pillow. The lobby was nice but in the end it is a hotel for sleeping. Wanted room... More

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Review collected in partnership with Hilton Garden Inn

Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
29 April 2013

Dear Amy J, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and thank you so very much for taking the time to post a survey about your experience with us on TripAdvisor. Thank you so much for your wonderful comments about our... More

Bellevue, NE, United States
1 review
“Outstanding Service”
4 of 5 stars Reviewed 21 April 2013

The service receieved at this hotel was extraordinary. From pre-arrival phone calls to ask questions, check-in, check-out, maid service, and breakfast chefs everyone was efficient, friendly, professional and consistently asked what they could do to make my stay better. My friend and I enjoyed the atmosphere and accomidations of the hotel and I would stay at this hotel again.

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Review collected in partnership with Hilton Garden Inn

Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
1 May 2013

Dear Amy J, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and thank you so very much for taking the time to post a survey about your experience with us on TripAdvisor. Thank you so much for your wonderful comments about our... More

Batavia, United States
1 review
“hotel good food not so much”
3 of 5 stars Reviewed 19 April 2013

The hotel is very convenient to the casino, just through a hallway. The room was well maintained and seemed like it was new. The restaurant in the hotel tries to be more than a hotel “continental” but does not pull it off well. For me the worst thing was no safe in the room. Being attached to a casino you... More

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Review collected in partnership with Hilton Garden Inn

Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
22 April 2013

Dear HGI Traveler, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We appreciate your business. Thank you for your comments regarding your stay. I can certainly understand your concerns about not having a safe and I will address your comments with our ownership to see if this is something we could invest... More

Topeka, Kansas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“Nice and clean and always friendly staff!!”
5 of 5 stars Reviewed 11 April 2013

My husband and I and another couple stayed here last weekend to enjoy the dog races, the casino and downtown Omaha. As always, such a nice clean hotel and the staff is always friendly. Also love the fact that there is always coffee and ice water available in the lobby. Have stayed here at least 6 times and have always... More

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Review collected in partnership with Hilton Garden Inn

See 2 more reviews by Licia H for Council Bluffs
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
15 April 2013

Dear Licia H, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and thank you for taking the time to complete Hilton's Satisfaction Survey and also thank you for the wonderful comments about your stay with us. I apologize for the hot water... More

1 review
“Couldn't have been happier”
5 of 5 stars Reviewed 6 April 2013

This hotel was clean, friendly, professional, and price friendly. The beds are adjustable to your comfort level and it is the best sleep I have had away from home in years. Quiet environment, step in showers, not tubs made an even better experience.

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Review collected in partnership with Hilton Garden Inn

Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
12 April 2013

Dear Hilton Garden Inn Traveler, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for taking the time to post a survey about your experience at our property. I certainly appreciate wonderful comments about your stay and so glad to... More

Beatrice, Nebraska
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Always a great place”
5 of 5 stars Reviewed 2 April 2013

I have stayed at this hotel many times since it opened. It is attached to the Horseshoe casino where we go to play poker. The rooms are always spotless and the service is great. The breakfast while not free, is very good.

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
3 April 2013

Dear Blang311, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to complete a survey on Trip Advisor. I want to thank you for your wonderful ratings and comments about our hotel. Once more we truly appreciate your... More

Longmont, Colorado
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“In the Middle of it All”
5 of 5 stars Reviewed 28 March 2013

I have stayed at this Hilton more than once. I travel to Omaha on business frequently and stay here exclusively when I'm in the area. The hotel is very convenient to the city, though it's a bit tricky to get to from I-80. Once you've been there, it gets a lot easier to drive to the property. The hotel staff... More

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Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
3 April 2013

Dear Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to complete a survey on Trip Advisor. I want to thank you for your wonderful ratings and comments about our hotel. Once more we truly appreciate your time.... More

Iowa
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Great place to stay.”
5 of 5 stars Reviewed 25 February 2013

My husband and I stayed in February. The room was a good size with nice furnishings, the bathroom was great with a wonderful shower, a comfortable bed and linens, and the room was very clean. The staff was very friendly and helpful. We definitely enjoyed our stayed and will stay again.

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
27 February 2013

Dear DBIOWA, Thank you so much for choosing to stay with us at the Hilton Garden Inn. We truly appreciate your business. I also wanted to thank you for taking the time to complete Hilton's Satisfaction Survey. I appreciate your feedback and so glad to hear that you will consider staying with us again in the future. Thank you again... More

Derby, KS
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
“Good Location”
4 of 5 stars Reviewed 25 February 2013

I was here to coach a volleyball tournament in Omaha. Our rooms were clean and serviceable. And there really wasn't much waiting on the elevators even with a volleyball tournament, wrestling tournament and wedding in the hotel. The breakfast was pretty expensive but the omelettes were good. It was nice and convenient being located to the Casino. I'm not a... More

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review
27 February 2013

Dear Ppelkowski, Thank you so much for choosing to stay with us at the Hilton Garden Inn. We truly appreciate your business. I also wanted to thank you for taking the time to complete Hilton's Satisfaction Survey. I appreciate your feedback. I was glad to hear you only lost $40 at the casino. Thank you again and we hope you... More

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Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs
Address: 2702 Mid America Drive, Council Bluffs, IA 51501
Phone Number:
Region: United States > Iowa > Council Bluffs
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Council Bluffs
#5 Family Hotels in Council Bluffs
Price Range: €€
Hotel Class:3 star (3*)
Reservation Options:
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Hilton Garden Inn Omaha East/Council Bluffs
2702 Mid America Drive
Council Bluffs, IA 51501
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