On the outside this seems like a basic solid Sheraton property. However the staff have always been extremely helpful and genuinely nice about it. Whether it is directions, a ride or a recommendation they always bend over backwards to help their guests out. As a frequent business traveler this staff makes me feel at home. They don't get hung up... More

Honestly, as far as Sheratons go, this property is really nothing special physically. It is the staff that makes this hotel a great place. They are all exceptional, and could be text book examples of how to treat and interact with guests. Warm and welcoming and more importantly - genuine. Only improvements needed - Beds need new pillows, have stayed... More

We have either used this hotel ourselves or put up family or friends here. It is perfect for someone who wants to get away their home in Louisville without getting away. The city view over the river is perfect and the staff is very pleasant. This last trip, we were ending a weekend away and stayed at this hotel for... More

Nice inside pool and exercise facilities for a 180-room property. The furniture and lighting was modern. There was a full-breakfast in the club level lounge--which was delicious. The lobby is welcoming as well as the staff upon entrance. There is a wonderful area for using the free internet with a fireplace nearby and a nice bar and dining area!! More

Room was nice and clean. Smelled great. Bed was comfortable. I had a handicapped room, so the shower was one of those large tile ones, with the floor where you can drive a wheel chair into. Usually these make a flood on the floor and I hate them for that reason. However, this one was designed well, and I did... More

We stayed in room 1017. Tasha was helpful and very pleasant at check in asthe were all our interactions with staff. The room was average size the restroom was fairly small. The air conditioning unit made a humming/ thumping noise similar to an older model car engine. Breakfast on the weekends isn't served until 7 a m which is fine... More

We stayed here on October 29th. We were doing the Danger Run and needed a decent place to stay near Clarksville, In. The hotel was nice, the staff was very friendly and helpful. I believe I read that the hotel was recently renovated. We got a 2 room suite on the club level floor. It was a decent suite for... More

My biggest gripe with this hotel is the lack of knowledge of the front desk staff. At the very least, they should have a general knowledge of the immediate area and what it has to offer. Whenever I posed a question or inquired about an attraction, restaurant, etc. I was met with a "deer in headlights" stare. I did my... More

I would like to thank the Sheraton in Louisville, Ky. The Shuttle service With Frank Green has made my visit over the past 5 days worth every penny. I value "WIT" as the right personality taken with alot of hard work behind it. Frank was both patient and witty what i liked to tell my soldiers in the service "On... More