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Extended Stay America - Indianapolis - North - Carmel Hotel Reviews, Indianapolis

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Extended Stay America - Indianapolis - North - Carmel

2.5 of 5
9750 Lakeshore Drive, Indianapolis, IN 46280
Hotel amenities
Extended Stay America - Indianapolis - North - Carmel
13 traveller photos
Ranked #105 of 185 hotels in Indianapolis
3.5 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
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Date Rating
Flint, Michigan, United States
1 review
“Not what I thought it would be.”
3 of 5 stars Reviewed 29 April 2013

The hotel looks nothing like the pictures. The room was decent enough just for a couple of nights. House keeping never came to clean my room or anything for the two nights that I was there. The sofa sleeper in my room was dirty. Overall, i probably would not come back. It was ok for the price and location. But... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
2 May 2013

Jasmin - Thank you for the feedback about your stay at our hotel. It saddens me to read that the staff did not communicate our housekeeping policy to you upon check-in. This includes cleaning guest rooms every 7-days, but also in-between upona guests request for a minimal fee. I apologize for this oversight. As well, please know, it is not... More

Okotoks, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“For a business owner trying to minimize expenses while working on a project it is good enough.”
3 of 5 stars Reviewed 31 March 2013

The area is safe and quiet and well located to commute to work in Carmel. The building is nothing fancy as are the rooms but they are comfortable and clean with free wifi and good office chair. There are no meeting rooms or lobby , fitness room or pool so this is a no frills accommodation that is quiet and... More

Was this review helpful? Yes 1
Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
30 April 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

1 review
“Average Stay”
4 of 5 stars Reviewed 3 March 2013 via mobile

My stay was average. The room was decent enough, kind of old and stained. Most items were clean and staff was nice but nothing to write home about. The price of the room was definitely equal to the quality of the room.

Was this review helpful? Yes
Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
19 March 2013

Thank you for your recent review of your stay. I am so disappointed that that our hotel did not meet your standards. Please accept my apology. We continually work to improve our hotel, so I really appreciate your feed back. If you have any additional feedback, please reach out to me at dhindman@extendedstay.com. I do hope that you will return... More

Indiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“mixed feelings about our visit”
3 of 5 stars Reviewed 9 February 2013

We stayed here just one night. And everything went well, except the room was cold and refrig. made funny noises when shutting down. Heat wasn't turn on till we went into room, but it took a long time to warm the room up. This place is set up to stay a week or more at a time. The room is... More

Was this review helpful? Yes
Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
12 February 2013

Thank you for taking the time to write a review of your stay. I sincerely apologize that Our facility was not up to standard, we will address the issues immediately . In response to your feedback, I am very happy that our staff provided you with great Service. I am grateful for the feedback you provided so we are able... More

Belize City, Belize, Belize
1 review
1 helpful vote 1 helpful vote
“Excellent service, Clean, Safe, Quiet”
5 of 5 stars Reviewed 19 January 2013

Excellent customer service, more than expected and much better than any hotel I have stayed at in the past year (travel frequently); very clean and that is high on my list being as that I am a nurse; felt very safe coming and going along with stay which is also important as generally travel alone or at times with my... More

Was this review helpful? Yes 1
Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
29 January 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Indianapolis
1 review
“Great Stay”
5 of 5 stars Reviewed 6 December 2012

The Extended Stay America's amenities were astonishing, the cleanliness was amazing and the staff were incredibly hands on. Great stay, romantic views, excellent breakfast, too bad we won't be back anytime soon.

Was this review helpful? Yes
Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
11 December 2012

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Indianapolis - North-Carmel. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More

Muncie, Indiana
1 review
“Truly enjoyed my stay..”
5 of 5 stars Reviewed 13 November 2012

We booked this hotel over the phone last minute due to a wedding in Indianapolis. Rooms were very clean, the kitchenette was a plus, and their was even dishes AND a dishwasher!! Laundry in the building was nice, and the staff seemed genuine, and showed great hospitality every time we walked through the lobby area. I would definitely recommend this... More

Was this review helpful? Yes
Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
21 November 2012

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Cayuga, Indiana
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Several stays here”
2 of 5 stars Reviewed 30 October 2012

I have stayed here several times over the past year while I was attending school. After my last stay, I decided I needed to stay elsewhere. I did not see the light until the next morning as I was getting ready to leave but the splatter on it definitely had me questioning what could have taken place in my room.... More

Was this review helpful? Yes
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Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
16 November 2012

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms... More

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Indianapolis, Indiana
1 review
“NO customer service here/falling apart”
1 of 5 stars Reviewed 17 August 2012

If you expect any customer service or the idea that the customer is always right, look elsewhere. You'll find nothing but excuses, laziness, and lack of responsibility. If you want a staff who stands around smoking out back, you'll find that. If you find value in cosmetic improvements instead of patching holes in walls, replacing delaminating wallboard from water leaks,... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Indianapolis - North - Carmel, responded to this review
22 August 2012

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Our staff strives to provide all of our guests with friendly service, clean rooms and an overall comfortable stay. I... More

1 review
“Good price but not worth the pain...”
2 of 5 stars Reviewed 12 August 2012 via mobile

My fiance and I chose this hotel because it was very reasonably priced. When we first got there we waited almost ten minutes for someone to come to the front desk so we could check in. We finally get to our room and things looked fine... Pretty clean. The beds were as hard as a rock... We both woke up... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
14 August 2012

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am eager to respond to your issue. Please know that we strive to provide our guests with a relaxing... More

 
 
Extended Stay America - Indianapolis - North - Carmel
Extended Stay America - Indianapolis - North - Carmel
3.5 of 5 stars 21 reviews
Enter dates 1 night 2 nights
 
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Additional Information about Extended Stay America - Indianapolis - North - Carmel

Also Known As:
Extended Stay Indianapolis
Indianapolis Extended Stay
Address: 9750 Lakeshore Drive, Indianapolis, IN 46280
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #105 of 185 hotels in Indianapolis
Price Range: €
Hotel Class:2.5 star (2.5*)
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Extended Stay America - Indianapolis - North - Carmel
9750 Lakeshore Drive
Indianapolis, IN 46280
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