Service is everything. We booked online, with what we thought was a direct Marriott Hotel site. My husband is a business traveler and we chose this hotel based on past good service. Immediately when my husband checked in, he presented our name and itinerary number. We just put in a very long travel day, were hungry and just wanted to get to a room. We were traveling with my aging parents and booked two rooms on our itinerary. The first thing one of the front desk persons did was report to my husband that we only had one room booked, then the other desk guy looked over the shoulder of the other person and said "You booked on a second party, (expedia) you have one room, and we can't help you, we don't stand behind them." The staff called the manager and was again told that they do not stand behind Expedia bookings and it was up to us to obtain our refund from Expedia and find another room at a different hotel. After we checked our reservation confirmation online, and my... More
- Also Known As:
- Courtyard Indianapolis
- Indianapolis Courtyard
- Reservation Options:
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