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All 185 Indianapolis hotels

Sleep Inn Airport West

2.0 of 5
5845 Rockville Road, Indianapolis, IN 46224
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Sleep Inn Airport West
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67%
Ranked #107 of 185 hotels in Indianapolis
Most recent review
5 of 5 stars Reviewed 8 June 2013
Cathy H Loveland
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55 reviews from our community

    Trip type
Traveller rating
    11
    26
    8
    4
    6
Date Rating
Loveland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 8 June 2013

My husband and I stayed here on 6-7-2013, we were very impressed, the room was very nice, it was really clean and modern. The manager, Barbie, was extremely friendly, knowledgeable about restaurants in the area, and under the stress of 3 customers at the desk and answering calls coming in she remained very professional. The rest of the staff we... More

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McKinney, Texas, United States
1 review
4 of 5 stars Reviewed 29 May 2013

I stayed at this hotel this past Indy 500 weekend. The hotel was sold out and very busy. Barbie and her staff were extremely gracious and there to help with anything that we needed! Highly recommend this hotel. One opportunity.... wish there were places outside to sit and socialize!

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Horsham, Pennsylvania
1 review
5 of 5 stars Reviewed 28 May 2013

eXCELLENT service and hospitality from manager BARBIE FLUELLEN on what must have been A Very busy INDY 500 race weekend for her. she was PROFESSIONAL, KNOWLEDGEABLE, KIND, GRACIOUS and helpful in every way during our stay. MY HIGHEST RECOMMENDATION possible for making a great trip experience for my family. A great place to stay!

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New York City, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 11 May 2013

After reading the reviews we were a bit hesitant but nothing to complain. There was fire fighters convention going on and we did not have much choice left. They had an availability and we took it. Used a coupon and did not pay much. We had a good nights sleep here and good breakfast. The rooms are small and the... More

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See 2 more reviews by brookeusa2002 for Indianapolis
GM_IN091, General Manager at Sleep Inn Airport West, responded to this review
17 May 2013

Dear guest, Thankyou so much for your feedback. We are sorry to hear you did not like the bathroom design, however all Sleep Inn hotels have the same stall shower unless it's a handicap accessible room. We are glad to hear that you enjoyed our breakfast, we have a continental breakfast with the addition of two hot items: biscuits &... More

Sarasota, Florida
Top Contributor
50 reviews 50 reviews
44 hotel reviews
Reviews in 38 cities Reviews in 38 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 9 May 2013 via mobile

I stay in hotels 300+ times per year and this hotel rates a top 20% in my book. Fast and efficient check in, a clean comfortable room, a comfortable bed and a pretty good rate. I was happy from start to finish. Thanks for the great job!

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Marion
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 May 2013

Not quite sure why the complaints ....we thought this hotel was very nice....looks like it had been remodeled and was very nice and clean. No complaints with room or bed. Close to several restaurants including Kazablanca and Grindstone Charlies....

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GM_IN091, General Manager at Sleep Inn Airport West, responded to this review
4 May 2013

Dear Guest. We're delighted to hear that you enjoyed your stay with us. You're correct, we are conveniently located near several dining and entertainment options, most of which are easy to get to if you're not familiar with the Indianapolis area. We appreciate your feedback & wish you safe travels, we hope to see you again. Barbie Fluellen General Manager More

Hartford, WI
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 25 April 2013

Crappy place I wish I would have read trip advisor first. First room the toilet ran constantly so we had to move, room was cramped and worn.. Staff was rude and did not care about you or your complaints.

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GM_IN091, General Manager at Sleep Inn Airport West, responded to this review
30 April 2013

Dear Guest, We appreciate your feedback and are sorry to hear you did not enjoy your stay. Our goal is for our guests enjoy their time with us, and we apologize for the issues you experienced. We will be working closely with our desk staff to ensure we're polite & courteous with all of our guests. We wish you safe... More

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Indianapolis, Indiana
1 review
1 of 5 stars Reviewed 19 March 2013

Stayed over the Xmas holiday, front desk staff were rude and uncaring. Make sure not to leave ANY valuables in the room while you are out. No one, including corporate, with whom we filed a formal complaint, could care less.

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Ryan H, Guest Relations Manager at Sleep Inn Airport West, responded to this review
3 April 2013

Dear Guest: We have no record of this incident in our corporate office. If you would like to contact us I would be happy to look into your concern. Your comments and concerns are important to us. Thank you, Ryan Harrison Regional Manger More

1 review
1 of 5 stars Reviewed 18 March 2013 via mobile

I was charged a $150 smoking fee because me and my bags smell like smoke,,,which makes sense because im a smoker,,,but considering i didnt smoke anything in or near the hotel i am outraged!! This is flat out thievery!! The manager is very disrespectful in my dealings with them so far but i do plan to take every action to... More

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Ryan H, Guest Relations Manager at Sleep Inn Airport West, responded to this review
3 April 2013

Dear Guest: We are aware of your complaint, however this is a 100% non smoking hotel and smoking in a room is not permittied. As stated on the registration card, there is a cleaning fee for smoking in one of our rooms. Thank you Ryan Harrison Regional Manager More

Orlando, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 16 January 2013

We are visiting family in Indianapolis. Wanted a decent, inexpensive hotel in the area. Check in experience was nice, front desk attendant was very friendly and helpful. We checked into a King room. Very small, awkwardly designed bathroom. No real closet, but rather a cheap sort of box that you can hang clothes in, no place for luggage storage, etc.... More

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Ryan H, Guest Relations Manager at Sleep Inn Airport West, responded to this review
18 January 2013

Dear Sir, I would like to appologize for the experience you had at our hotel. It is not the type of experience we would want on of your guests to have and one that we will look into. I appreciate your review of our hotel and wish you safe travels in the future. More

 
 
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Additional Information about Sleep Inn Airport West

Also Known As:
Sleep Inn Airport West Hotel Indianapolis
Sleep Inn Airport West Hotel
Sleep Inn Indianapolis
Indianapolis Sleep Inn
Address: 5845 Rockville Road, Indianapolis, IN 46224
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #107 of 185 hotels in Indianapolis
Price Range:
Hotel Class:2 star (2*)
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