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Sheraton Indianapolis City Centre Hotel Reviews, Indianapolis

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Sheraton Indianapolis City Centre Hotel

3.5 of 5
31 West Ohio Street, Indianapolis, IN 46204 (Downtown Indianapolis)
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Sheraton Indianapolis City Centre Hotel
44 traveller photos
Ranked #88 of 185 hotels in Indianapolis
3.5 of 5 stars 253 Reviews
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253 reviews from our community

Traveller rating
    56
    82
    59
    32
    24
See reviews for
Families
42
 
Couples
53
 
Solo
30
 
Business
98
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dayton, Ohio
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Centrally Located Hotel”
4 of 5 stars Reviewed 18 May 2013 NEW

It was not too difficult to find this hotel. The hotel is located just north of the circle, so you can easily access the City Mall (about 4-5 blocks). When you get there, first thing you want to do is to park in the attached garage next to it. Just be careful not to drive too fast, especially if you... More

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See 2 more reviews by Tsucchy for Indianapolis
Windsor, Ontario, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Stayed for 2013 500 Festival Mini Marathon, nice stay overall”
4 of 5 stars Reviewed 10 May 2013

It was a good location. We could walk to the Mini Marathon start, and walk back to the hotel from the finish line. Staff was very friendly and attentive to us. We stayed on the 12 floor, and it was nice and quiet at night. The pool was closed for the season. We would have liked the pool, for our... More

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Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
14 May 2013

Dear moneil12, Thank you for taking the time to share your wonderful experience with us. It definitely was a great weekend to be in Indianapolis and it was a pleasure to have you stay with us. We are glad that you enjoyed our convenient location, friendly staff, our clean rooms, and amenities. We do apologize for the pool not being... More

Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“People Make the Difference”
5 of 5 stars Reviewed 29 April 2013

This is not the most modern hotel at which you will ever stay. The rooms are spotlessly clean, but a little dated.Any deficiencies in the rooms is more than made up for by a hotel staff that is second to none. There is no one that I encountered who was not friendly, cheerful and very concerned about the welfare and... More

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Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
1 May 2013

Dear Scott W., We appreciate you taking the time to make us aware of your wonderful experience during your recent stay. It is so exciting to hear that our staff was so accommodating to you and provided you with excellent service. It is truly rewarding when a guest recognizes our staff’s effort and takes the time to say thank you.... More

Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
“Lovely View”
5 of 5 stars Reviewed 26 April 2013

The Indianapolis downtown is pretty vibrant for a city center, which makes this hotel a good place to stay. I was given a corner room on the twentieth floor (room 2001) with a view looking it of Monument Circle. The desk staff was very helpful. I had a pair of pants that needed a repair and someone immediately came up... More

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Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
3 May 2013

Dear Marjact, Thank you so much for taking the time to share your experience with us. We are delighted that you were so impressed with our location, great views, and helpful staff. We take great pride in these aspects and are glad that we were able to create a wonderful experience for your stay. Once again, we appreciate your positive... More

Tyler, Texas
Top Contributor
88 reviews 88 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
“Actually a 3.75”
3 of 5 stars Reviewed 21 April 2013 via mobile

Staff is very good and helpful. Rooms are adequate. The room decor is dated, but it seems the common area has had some refurbishment. Our heater partially worked but nice bedding that was warm & comfy. It is a downtown urban hotel, so there are panhandlers and bus stops outside the hotel. No threats just around. I was surprised with... More

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See 2 more reviews by rhpatt29 for Indianapolis
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
26 April 2013

Dear Rhpatt29, Thank you for taking the time to share your experience on tripadvisor.com. It is always great to hear when our staff provides great service to our guests. We strive to create an unforgettable experience with hopes that you will return in the near future. We are also glad that you enjoyed our comfortable bedding that kept you warm.... More

Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
“Filthy and poorly run, not at Sheraton standards”
1 of 5 stars Reviewed 19 April 2013

I happen to stay at Sheraton's, specifically the one in downtown Dallas on a regular basis. Imagine my surprise when I arrived at the dirtiest hotel room I have ever stayed in. Booked king sized room but they only gave me a room with "two queen beds", appeared to be a full sized bed. TV did not work, sheets not... More

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Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
26 April 2013

Dear Joe, We certainly appreciate you taking the time to write us concerning your experience at our hotel. While we appreciate you taking the time to provide such a detailed list of issues you encountered, we are very sorry that it was necessary for you to do so. We hope you will accept our apologies for your disappointment in our... More

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Cincinnati, Ohio
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“Here now and so disappointed”
2 of 5 stars Reviewed 18 April 2013

Two dots only because the staff is outstanding, but the room is so bad, it would be -5 if it was possible. If you were to pull up my reviews, I really never write a bad review. Luckily, I am usually always happy with restaurants and accommodations. Now, why am I still in this room? I went downstairs before I... More

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Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
26 April 2013

Dear Cindygolden, We really appreciate you taking the time to complete a review on tripadvisor about your most recent stay. We do value every comment and use them to make things better at our hotel for you in the future. It is great to hear that our staff was able to make a lasting impression on you and your husband... More

Belleville, Illinois
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
“A friendly Hotel in downtown Indianapolis”
4 of 5 stars Reviewed 15 April 2013

We enjoyed our recent stay in Sheraton Indianapolis City Center Hotel. The hotel is in the center of the downtown, surrounded by many restaurants, a shipping center and many other good hotels. Self parking was easy at next door, and the elevator in the garage takes you directly to the hotel lobby or your floor. Our one king bed suit... More

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Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
17 April 2013

Dear Jenny201110, We appreciate you taking the time to make us aware of your wonderful experience during your most recent stay. We are pleased that you took advantage of the convenience of our local restaurants and shopping areas. We are so lucky to be in a location that is easily accessible to many great attractions. It is great to hear... More

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
“Great customer service-Above and Beyond!”
5 of 5 stars Reviewed 14 April 2013

We stayed at the Sheraton because they are pet friendly. Apparently our chihauhau was noisy when we left for dinner. (Sorry for the inconvienence to others, he usually travels better.) The staff entered our room and brought the dog downstairs to be with them. They kept him behind the front desk with them and made him their 'mascot' for the... More

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Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
17 April 2013

Dear kat35805, We really appreciate you writing about your stay at our hotel on tripadvisor.com. We are very pleased to hear you had such a memorable experience on your most recent stay with us. It is so great to hear that our staff went above and beyond for you and your family by making sure your dog was safe and... More

Pasadena
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Horribly run down hotel; may be a hazard to health”
1 of 5 stars Reviewed 13 April 2013

Prime example of false advertising through creative and unethical photoshop edit. This Sheraton retained its décor from the 80s. All of the light fixtures and carpets have been left untouched, unpolished and unwashed for at least 2 decades. The floors have an old mildew wet smell. Worst are the rooms, which have a horrible wet carpet moldy smell. The central... More

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Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
16 April 2013

Dear Jeff, We certainly appreciate you taking the time to write us concerning your experience at our hotel. While we appreciate you taking the time to provide such a detailed list of issues you encountered, we are very sorry that it was necessary for you to do so. We hope you will accept our apologies for your disappointment in our... More

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Additional Information about Sheraton Indianapolis City Centre Hotel

Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
Address: 31 West Ohio Street, Indianapolis, IN 46204
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 185 hotels in Indianapolis
Price Range: €€
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 
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Sheraton Indianapolis City Centre Hotel
31 West Ohio Street
Indianapolis, IN 46204
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