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Hilton Garden Inn Indianapolis Airport

3.0 of 5
8910 Hatfield Drive, Indianapolis, IN 46231
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Hilton Garden Inn Indianapolis Airport
Ranked #11 of 185 hotels in Indianapolis
GreenLeadersBronze level
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100 reviews from our community

    Trip type
Traveller rating
    54
    31
    10
    4
    1
Date Rating
1 review
5 of 5 stars Reviewed 14 May 2013 NEW via mobile

I think Melanie was a very customer oriented person and made our conference experience a pleasant one. Terrific lady. Kind lady I enjoy her company thank u hilton hotel. Your rooms were also very clean and very well set up. I will continue to solely use Hilton every opportunity I can when traveling for business and pleasure...

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David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
15 May 2013

Dear jcromatic: Thank you so much for the review of our facility. We are pleased you enjoyed your stay and will pass along your kind comments regarding the excellent service given by Melanie and give her the recognition she deserves. We realize you have a choice and are pleased your chose our Hotel. We appreciate your business and look forward... More

Vero Beach, FL
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

A very nice, clean, hotel! Pool and exercise room were very nice. Did not try the restaurant/bar area, however, the choices being offered seemed much better than average. Front desk staff seem somewhat aloof, however, nothing major to complain about. Room was very clean----grounds very nice. Will be back for a future visit when in town.

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David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
15 May 2013

Dear kjk411: Thank you so much for reviewing our Hotel and we are pleased you enjoyed your stay. Try our restaurant next time, I am sure you will enjoy the food and excellent service. We appreciate your business and look forward to serving you again in the future. Sincerely, Dave More

Ft. Wayne
1 review
5 of 5 stars Reviewed 13 May 2013 NEW

This is a MUST STAY AT hotel in the Indy area. Whether you are staying for pleasure or business, the experience was outstanding. Upon check in, the curb appeal was clean, kept up, and you wouldn't be able to find a piece of trash or cigarette bud anywhere on the property. The hotel overall was one of the cleanest I... More

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David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
15 May 2013

Dear CraigB: Thank you so much for taking the time to review our Hotel. We are pleased you enjoyed your stay and I will share your comments with the staff and Naomi in particular for a job well done. We appreciate your business and look forward to serving you again. Dave More

United States
1 review
4 of 5 stars Reviewed 12 May 2013 NEW

I have stayed at this hotel a few times for business in the past few months. While I have been pleased with the room and overall experience, I do have one minor gripe. There are not many food options within a few minutes of the hotel, so I often eat at the hotel. The food is OK, but I am... More

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Review collected in partnership with Hilton Garden Inn

David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
15 May 2013

Dear Christopher E: Thank you so much for taking the time to review our Hotel. We appreciate the detail and feedback. I apologize for the layout of our atrium area restaurant. We do have an alcove area that may allow for more privacy for dinner meetings ect. Thank you so much for your business and we look forward to the... More

1 review
5 of 5 stars Reviewed 10 May 2013

After a cancelled flight the friendly service at this hotel was greatly appreciated. Everyone from the shuttle driver, front desk staff, and restaurant staff were polite and helpful. My room was spacious, clean, and quiet. I would absolutely recommend this hotel.

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David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
13 May 2013

Dear Yoders18: Thank you for the nice review. I will share your comments with the staff for a job well done. We appreciate your business and look forward to the opportunity to serve you again. Have a great summer. Dave More

Atlanta
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 9 May 2013

We spent the night here prior to an early flight out of the Indianapolis airport. The hotel has a shuttle bus service to and from the airport every half hour which was very convenient. We dropped our rental car off after we checked in, took the shuttle back to the hotel, and then rode the shuttle again in the morning... More

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David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
10 May 2013

Dear Rotchtoga: Thank you for the review of our Hotel. We appreciate the detailed feedback provided. Regarding the restaurant and food comments, we try to price our menu competitively for the area and normally receive outstanding comments regarding quality. I would welcome any additional information that would help us improve and to acheive the level to your expectations. Please feel... More

1 review
5 of 5 stars Reviewed 23 April 2013 via mobile

Sara is the bomb! Excellent service and look forward to my next meal. The hotel provides a great entertainment atmosphere. Again, Sara makes your stay welcoming when away from home. She needs to watchers more ESPN - but Mike makes up for her lack of sport knowledge.

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David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
24 April 2013

Dear CPTKarl: Thank you for your review of our Restaurant and lounge. I will share you comments with Sara and Mike for a job well done and we will work on Sara's sports knowledge :) We appreciate your business at both of our facilities and look forward to serving you again. Dave More

Framingham, Massachusetts
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 19 April 2013

We have a very short stay, one night, with a late arrival and early departure. While I can't comment on the food, the service, from the airport shuttle driver to the front desk staff, was quite good, and the room was clean and comfortable, and typical of most HGIs. I would stay here again if in the area.

Was this review helpful? Yes
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
22 April 2013

Dear EjwEsq: Thank you for your review of our Hotel. We appreciate the valuable feedback and look forward to the opportunity to serve you again. Dave More

Houston, Texas
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 18 April 2013 via mobile

Stayed here for work and found the hotel to be clean but, needs more services and work on check in procedures. Arrived late in the evening using the hotel shuttle that took quite some time to pick UA up. Checked in with the front desk clerk whom was polite but seemed a little confused in his work. Got to my... More

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David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
19 April 2013

Dear FrUsa 1991: I am terribly sorry that your experience at our hotel was disappointing. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action. I would very much... More

Waxahachie, Texas
1 review
5 of 5 stars Reviewed 16 April 2013

Thanks for a wonderful stay, even though it was only for one night. My job requires that I travel a lot and spend quite a few nights during the week in hotels. The entire staff was friendly, cordial and made me feel right a home. Star players were Raven, who greeted me with a smile and Kelcie who helped me... More

Was this review helpful? Yes
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
16 April 2013

Dear Bryan5097: Thank you for taking the time to review our Hotel. We are pleased you enjoyed your stay and I will share your nice comments with the staff, Raven and Kelcie in particular for a job well done. We know you have a choice and are pleased you chose us. We sincerely appreciate your business and look forward to... More

 
 
 
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Additional Information about Hilton Garden Inn Indianapolis Airport

Also Known As:
Hilton Garden Inn Indianapolis Airport Hotel Indianapolis
Hilton Garden Inn Indianapolis Airport Hotel
Address: 8910 Hatfield Drive, Indianapolis, IN 46231
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Onsen Hotels in Indianapolis
#7 Business Hotels in Indianapolis
#56 Family Hotels in Indianapolis
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis Airport hotel is the perfect location for leisure or business. As the closest hotel to the new Indianapolis International Airport, the Hilton Garden Inn provides all the essential amenities for any long or short term stay. Beyond relative location to the Indianapolis Airport, this Indianapolis hotel is conveniently located in the Ameriplex Business Park and minutes from I-465. ... more   less 
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Hilton Garden Inn Indianapolis Airport
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