I stay at Hilton Properties for a variety of reasons, and consistency is one. I know that HGI’s (and their other chain properties) offer a known standard, and the HGI Indianapolis Airport is no exception. Check in was fast, friendly, and efficient. Room was spacious, well appointed (with a microwave and refrigerator) and clean.
Departed too early for the breakfast,...
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Near the 'new' access to Indianapolis airport. Still only 1 other motel nearby so it appears to be in the 'middle of nowhere', but well lit and easy to find. Checked in late and stayed 1 night to catch an early departure. Only met 1 reception clerk and 2 shuttle bus drivers, all efficient. Typical room, clean and reasonable size.
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We visited Indy in order to attend a Colts game. This hotel is about 10minutes from downtown. However, you can take free hotel shuttle to airport and at airport use IndyGo shuttle to reach downtown. I believe IndyGo was $7 per adult one way but still cheaper than cab. There is nothing near hotel so eat downtown. We did eat...
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Hello IMJetlagged,
I wanted to send a quick thank you for your recent stay and review of our hotel. We love guest feedback and really appreciate you taking the time to post about your experience with us. Our goal is to have every guest leave as satisfied with their stay as you did.
Hope you enjoyed the game and great...
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I just do not understand large hotel chains in today's economic demise not focusing more on quality customer service to build and maintain a clientele for the future. Though this hotel is very well accommodated and clean the quality of it's staff dragged it down. I felt I was an intruder on their daily work lives. The bar attendant served...
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Hello IMJetlagged,
I want to first thank you for your detailed post of your recent visit with us at the Hilton Garden Inn Indianapolis Airport. We really appreciate guests taking the time to provide feedback so we can continue to better our team and hotel.
Next, I want to apologize that we didn't succeed in making your stay a great...
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My recollection of this hotel is like the hotel, bland. It is a HGInn and everthing worked, met standards but it did not stand out as say HGI Lynchburg or Columbia North East did. A good stop for Michigan to Florida drive.
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Found myself here by accident, but really lucked out. Nice room, comfortable bed. Best of all - Angelina at the front desk was outstanding. Answered all my questions cheerfully, and even lent me her iPhone charger when I couldn't find mine!
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The new rooms are very nice and have all the standard amenities. We received a room on the 2nd floor, and I believed noise wouldn't be a problem. However, I was wrong. I awoke several times even though I was wearing earplugs, although my husband & boys slept through the night. We took the shuttle, which was convenient. There is...
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Hello Redhed1,
I just wanted to take a moment to thank you for your recent stay and review of our hotel. We love guest feedback and appreciate you taking the time to provide us with an account of your last stay.
I do apologize that you experience issues with exterior noise. In designing the hotel, we did take being near...
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i have stayed here on several trips to the indy area. it is quiet and well maintained. Service is just outstanding, Amy (Manager) always does her best to make sure everyone is happy.
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This Hilton Garden Inn is very new, and nice. There is shuttle service to and from the Indianapolis airport. The hotel restaurant is ok, the HGI isn't known for having great food. There is a hotel bar adjacent to the restaurant.
Just a heads up, there isn't anything around it, nothing! If you don't have a rental car, you are...
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We stayed here on our way to KC from PA. We arrived around 1 a.m. When I attempted to check in, I had to wait several minutes due to the fact that the attendant seemed to be asleep at the desk in the back office. I yelled "hello" and I heard him startle and jump up. (kind of unprofessional, but...
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43 Reviews
93 Reviews
