Thank you for providing us with details about your stay. Please accept our most sincere apologies for the condition of your room. I discussed your comments with the team, and am going to be reviewing our cleanliness standards and policies with the entire staff to ensure this type of situation does not happen again in the future. The staff and... More

Kaityln - I want to thank you for taking the time to post a review of your stay. I'm thrilled that your stay met and exceeded your expectations. As well, it was great to read that the staff was friendly and attentive. Thank you again for sharing your comments with us. We look forward to hosting you again in the... More

I appreciate you bringing your experience to our attention. The situation you described is unacceptable, and I sincerely apologize for your experience. The staff and I take disturbances within the hotel very seriously and were able to rectify this guest issue. Please know, guest safety is our number one priority. As well, I am working with our housekeeping staff to... More

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is totally unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken to the police and the staff to ensure your experience is not repeated. I am grateful for the... More

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your First Impression was not a good one. Please accept my apology. In response to your feedback, I am a training session with my entire front desk staff, including the Manager. We continually work to improve our hotel, so... More

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described are simply not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am holding detailed retraining programs with my staff. I am grateful for the feedback you provided so we are able to continually improve... More

Thank you for your recent review of your stay. The stay you described is exactly what we strive for, and I sincerely thank you for sharing your experience. In response to your feedback, I am proud and happy to let the staff know they performed well, and will encourage them to keep up the standards of Extended Stay Hotels. Thanks... More

Thank you for your recent review of your stay. I was sorry to hear about your disappointment with the Lobby. Please accept my apology. Thank you for your comments about the Cleanliness and Comfort. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at PEN@extendedstay.com. I do hope that... More

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am do a complete retraining of all Front Desk staff. I appreciate you bringing this to our attention. I hope that you will contact... More