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Extended Stay America - Chicago - Naperville - East

2.0 of 5
1827 Centre Point Circle, Naperville, IL 60563 (Formerly Homestead Studio Suites - Chicago - Naperville)
Hotel amenities
Extended Stay America - Chicago - Naperville - East
Ranked #13 of 17 hotels in Naperville
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17 reviews from our community

    Trip type
Traveller rating
    5
    2
    2
    6
    2
Date Rating
USA
1 review
5 of 5 stars Reviewed 8 May 2013

Early this year (2013) they've remodeled the entire place (new paint, carpets/floors, bathtubs refinished, flat tv, ....) and now it looks very good and contemporary. I've stayed there for almost two years because my (professional type) job was in the area, but I lived in another state and commuted every weekend. The price was discounted and after a month of... More

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Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review
10 May 2013

Thank you for posting such a glowing review. I am glad to read that you were pleased with the results of our renovation. I truly appreciate your comments regarding our timely resolution to any request you made or issue you reported. We are here to help make your stay comfortable and safe; I am proud of the team for accomplishing... More

Toronto, ON
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 7 March 2013

The rooms are not too bad ... reasonable space for the price. Cannot recommend the hotel though for sleep - walls and not thick and heard the neighbors until after 1 in the morning, and road noise is very pronounced. I was in a room facing the highway and the noise of cars could be clearly heard .. single pane... More

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HM-ESA, Manager at Extended Stay America - Chicago - Naperville - East, responded to this review
10 March 2013

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. I am eager to respond to your issue. Please know... More

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4 of 5 stars Reviewed 10 July 2012

We really did not need extended stay which is what they are set up for, but it was good. It could be better if they included basic hotel stuff like shampoo.

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ChristopherTM, Manager at Extended Stay America - Chicago - Naperville - East, responded to this review
17 July 2012

I recently received a copy of your review of the Homestead Chicago - Naperville. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. We specialize in providing... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 26 April 2012 via mobile

Floor in room wasn't vacuumed thoroughly, it appeared areas hasn't been vacuumed in months. Blood stains on sheets. Aged pillows, beyond their replacement date. Bed was uncomfortable, the mattress cover shifted constantly. Visibly dirty curtains. Lights in the lamps buzzed after being on for short periods of times. Dirty grout on bathroom floor. Food left in fridge from previous guest.... More

Was this review helpful? Yes 1
Management response:
12 July 2012

I recently received a copy of your review. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at... More

1 review
1 of 5 stars Reviewed 17 February 2012 via mobile

Have stayed at Homestead for several months and this place is just horrible! Customers service by management was unnecessary and uncalled for. The luxury of having a kitchen in my room was good but whenever I needed something, I waited up to two days sometimes to get what I needed (clean towels, garbage bags, fixing a light). I would not... More

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ChristopherTM, Manager at Extended Stay America - Chicago - Naperville - East, responded to this review
27 February 2012

I recently received a copy of your review of the Homestead Chicago - Naperville. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We specialize in providing guests with the amenities and service they require for an enjoyable... More

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 14 November 2011 via mobile

I'm all about sliding expectations based on price. For the economical price, it was a great room and great value. It was nice to have a fridge and microwave. The mattress was a little hard and the cleanliness left a bit to be desired, but the great shower and absolutely outstanding front desk clerk made up for it. The location... More

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Marengo, Illinois
1 review
5 of 5 stars Reviewed 1 April 2011

The best security I have seen. A very reasonable price ($69.00). Congenial and caring manager. Close to Central DuPage Hospital. We live an hour and a half away. Not an impossible drive, but with a 5:30 a.m. date with the surgeon, I thought it would be better to arrive the evening ahead. We only stayed one night, but got very... More

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South Bend, Indiana
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 22 July 2010

To be specific... 1) Reserved non-smoking...given smoking, then told no non-smoking available 2) Checked into room and it had not been cleaned...at 3:30 PM 3) Halls smelled but we checked into room 4) Maid cleaned while we went to dinner...and did a great job 5) Went to dinner...came back to hotel and our keys did not work in room door.... More

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Fort Lauderdale, Florida
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 9 July 2010

Chris was very helpful in providing directions using mapquest to locate a local supermarket and wrigley field. They were great, it was a wonderful experience.

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Frederick, MD
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 10 February 2009

I seached online for a hotel suite in Naperville where I could stay for a day or two while on business and also bring my family as the movers packed and loaded the house. I had requested a room with double beds, but what I noticed first when entering the hotel room was the sweltering heat. We had unusually warm... More

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Additional Information about Extended Stay America - Chicago - Naperville - East

Also Known As:
Homestead Studio Suites Chicago - Naperville Hotel
Homestead Studio Suites Chicago - Naperville Hotel Naperville
Homestead Studio Suites Naperville
Naperville Homestead Suites
Naperville Homestead
Address: 1827 Centre Point Circle, Naperville, IL 60563 (Formerly Homestead Studio Suites - Chicago - Naperville)
Region: United States > Illinois > Naperville
Amenities:
Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #13 of 17 hotels in Naperville
Price Range:
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - Chicago - Naperville - East
Show the lowest price for this hotel (from Expedia.com, Travelocity, CheapTickets.com, and 7 more)
Enter dates 1 night 2 nights
Show Prices