The room had no closet or pics on the wall. There was trash under both beds. We found stains in the bed along with a pubic hair. We asked for another room but was told they were booked. We asked for new pillows and were given dirty and smelly pillows covered with what was supposed to be freshly laundered pillow... More

I stayed at this hotel for two weeks August 2012 while transitioning into my new home. The staff was very polite and respectful to the needs of me and my two young daughters however shortly after check-out, my daughters begin itching and swelling due to small bite marks over a large portion of their body. After taking them to their... More

This was the most disgusting place I have EVER stayed in - not to mention the lack of service...they simply don't give a rip. WHAT A RIP OFF, NO OTHER WORDS TO DESCRIBE IT!!! For the price, you would expect to say at least one positive thing - I can't believe they want that much a night for that dump,... More

Wouldn't check us in even though we had paid through Expedia a month ago. And we had the paid itinerary in hand. Nasty clerk didn't care if my kids stood outside all night long. Made me call Expedia to see how thy we're getting paid even though it was paid for long ago.

I recently had guest come in from out of town during NATO and unfortunately this was about the only place that still had rooms. While my guests jokingly said they would sleep in their car, I thought the hotel could not be that bad. Well, I was wrong! The place was a dump. The bathroom was not clean, the sheets... More

We stayed here on the 30th and 31st of December 2011. I stayed here with a family member because they paid for the room. This place was the pits! First of all, one of the front doors was broken. When we entered the foyer area, it real had a stinky smell. When we opened the door to the room, there... More

We felt very mislead, this is not a Suite property. Just regular, rundown rooms. The air wasn't working in the first room. The next room, the toliet had not been cleaned. They said it was a new property. Well new must have ment "new purchase" this was not worth $ 100.00 per night. Breakfast was a joke. They didn't even... More

I stay at this hotel when I visit Matteson. I have never experienced the rankness that these people are talking about. The staff pleasant on a first name basis with me. Yes my Ice machine was broken but was not a problem going to the second floor. My remote control did not work and the nite manager went from room... More

This was the most vile, disgusting, and repulsive (excuse for a ) hotel I've ever been in. The floors are filthy. The rooms stink. The toilets are disgusting. The bath tub is gross. The pool is moldy. The window sills have fleas. The employees are rude. They bill your card for the entire stay on check-in and refuse to refund... More