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All 5 Matteson hotels »

Country Inn & Suites By Carlson Matteson

2.5 of 5
950 Lake Superior Drive, Matteson, IL 60443
Hotel amenities
Ranked #2 of 5 hotels in Matteson
3.5 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    5
    6
    3
    4
    6
Date Rating
destination09
Plymouth, MN
2 reviews
4 helpful votes
4 of 5 stars Reviewed 18 January 2012

I'm picky about cleanliness and had no complaints about the room, lobby or breakfast area. The pool was on the small side, so no swimming laps. The hot tub seemed to be broken and wasn't hot. There were soaking towels on the floor of the pool area and even though the front desk mgr walked through while I was in... More

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briella01
Lenexa, Kansas
Senior Contributor
22 reviews
9 helpful votes
3 of 5 stars Reviewed 9 December 2011

I did stay at this hotel when I was in town recently with my mother. It was close to where we were working at, and it was affordable. The first day we checked in there was an african american working the front desk and he told us he would lower the rate if we were going to pay in cash.... More

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Cainsmom
Senior Reviewer
6 reviews
4 helpful votes
5 of 5 stars Reviewed 27 September 2011

After spending 2 nights in an extremely disgusting, overpriced room at another hotel, we were able to get a room at this beautiful property. The staff was extremely courteous, and the room was beautiful. It was also a great bargain considering the other hotels in the area. The only complaint would be it was a little bit tricky getting into,... More

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Brandy Thomas, Public Relations Manager at Country Inn & Suites By Carlson Matteson, responded to this review
7 October 2011

Thank you so much for the kind words. We are very happy that you enjoyed your stay with us. We look forward to seeing you next time you are in town. More

lovestotravel1981
Markham, Illinois
2 reviews
1 helpful vote
5 of 5 stars Reviewed 7 July 2011
1
person found this review helpful

When my husband and myself were looking for hotels to stay at for out date night, this was not the first choice. It seemed over priced and small from the outside. When we arrived we were greeted with smiles and the staff helped us immediately. We did not have reservations and all the surrounding hotels were booked. We checked into... More

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Brandy Thomas, Public Relations Manager at Country Inn & Suites By Carlson Matteson, responded to this review
17 October 2011

Thank you for the kind review. I am glad that you enjoyed your suite. We look forward to seeing you in the future. More

mzlady822
south suburbs
1 review
2 helpful votes
1 of 5 stars Reviewed 9 April 2011
2
people found this review helpful

HORRIBLE HORRIBLE HORRIBLE!!!! The WORST EXPERIENCE of my life in a hotel setting. RUDE customer service guest, NON ENGLISH SPEAKING cleaning ladies and unclean rooms, pool area, & definitely hot tub. I had to stay at this hotel for a week, the rooms were barely cleaned out, they don't mop your bathroom floors nor vacuum your rooms out on a... More

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Brandy Thomas, Public Relations Manager at Country Inn & Suites By Carlson Matteson, responded to this review
17 October 2011

Thank you for your review. I apologize for any bad customer service that you received. We are an equal opportunity employer, so we try to employ a multicultural staff. We will look into the cleaning, we try to have very clean and comfortable rooms for our guests. I do apologize if our front desk clerk was offensive. We encourage our... More

Travellers are raving about these Matteson hotels

Hilton Garden Inn Chicago/Tinley Park
4 of 5 stars
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dm050
Indianapolis
Senior Reviewer
8 reviews
7 helpful votes
4 of 5 stars Reviewed 28 March 2011

When visiting Chicago, I usually look for suburban motels with a decent restaurant and a gas station adjacent. Country Inn & Suites met one of those criteria (both Cracker Barrel and Olive Garden were easy walks from the motel), but I think that I will try another place next time. The facility was above average. The rooms are good (we... More

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Brandy Thomas, Public Relations Manager at Country Inn & Suites By Carlson Matteson, responded to this review
17 October 2011

Thank you for your review. I wish you would of told us about the noise, so that we could have gotten you a new room. We are sorry for our cleaning staff not letting you by. We will address this problem so that it wont happen in the future. We are glad that you enjoyed the room. We are also... More

RogerSLucas_TX
Lucas, TX
Reviewer
3 reviews
4 of 5 stars Reviewed 30 December 2010

I found this hotel to be very clean and comfortable. I booked on Priceline and didn't see the hotel name until after I had already purchased my stay so after seeing the reviews I was nervous. But I liked the hotel very much and only had one issue in that housekeeping missed my room on the first day. My room... More

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Brandy Thomas, Public Relations Manager at Country Inn & Suites By Carlson Matteson, responded to this review
18 October 2011

Thank you for sharing your experience. We are always glad to hear from our happy guests. More

tdh19
Chicago, Illinois
1 review
5 of 5 stars Reviewed 21 October 2010

We don't stay at hotels but maybe once a year. This hotel was very clean and welcoming. The staff greeted us right away and completed our check in so we could get to our room. The exercise room was well equiped and clean. The pool was clean and the water temperature, perfect. We would stay here again. More

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Brandy Thomas, Public Relations Manager at Country Inn & Suites By Carlson Matteson, responded to this review
18 October 2011

Thank you for your review. I am glad that you chose us for your yearly hotel stay. More

hcsjen
Minneapolis, MN
2 reviews
2 of 5 stars Reviewed 8 October 2010

We needed a room that was a suite to accommodate us and our two year old. The layout is fine, though it would have been better had the bathroom been in the bedroom instead of the living room. The room was dirty. There were plastic wrappers on the floor, under the bed. There were crumbs and trash under the tables... More

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Brandy Thomas, Public Relations Manager at Country Inn & Suites By Carlson Matteson, responded to this review
31 October 2011

Thank You for your review. We appreciate your feedback and will use it to make sure that our future guests have clean rooms and ensure that there is no leaking from the air conditioners. More

FunMomO
Chicago, Illinois
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 25 September 2010

I won a one night stay through Priceline so I set my expectations low. The room was actually better than expected, very clean and I would've been more than happy with my stay and would've gladly booked again had not the following things occurred. At about 10:30AM, there was a knock at the door and before I got to it,... More

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Brandy Thomas, Public Relations Manager at Country Inn & Suites By Carlson Matteson, responded to this review
31 October 2011

Thank you for leaving your feedback. I apologize for your experience. We have recently made several changes to provide only the best customer service and the most comfortable stay possible. More

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Country Inn & Suites By Carlson Matteson Also Known As

  • Country Inn Matteson
  • Matteson Country Inn
Address: 950 Lake Superior Drive, Matteson, IL 60443

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Country Inn & Suites By Carlson Matteson
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