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Extended Stay America - Chicago - Elmhurst - O'Hare

2.0 of 5
550 West Grand Avenue, Elmhurst, IL 60126
Hotel amenities
Extended Stay America - Chicago - Elmhurst - O'Hare
Ranked #4 of 5 hotels in Elmhurst
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44 reviews from our community

    Trip type
Traveller rating
    15
    13
    7
    3
    6
Date Rating
Rochester, Minnesota
1 review
5 of 5 stars Reviewed 11 May 2013

I travel extensively to Chicago for business trips (perhaps once or twice per month). I usually stay at 4 or above stars hotels, however this review covers Extended Stay America - Elmhurst. This review is the conclusion of, I think, 5 stays (which varied from one to 10 days, and in different rooms), from June 2012 to May 2013. ROOMS:... More

Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review
13 May 2013

Jony - The staff and I read your review, and would like to thank you for writing such wonderful and descriptive things about our clean,spacious rooms. I am so pleased to know that our staff took such great care of you and you enjoyed all of the amenities we have to offer. Thank you again for your kind words. The... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 10 May 2013

The hotel is recently renovated, very clean and comfortable to live. It's the first stop after a 13-hour flight from Hong Kong. Both my parents and I got good rest and didn't take much pain to get rid of the jet lag. The staff are very friendly and helpful--helped me call the cab and print documents.

Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review
13 May 2013

Jenny - I appreciate you taking the time to write such a great review. I am glad to read that you enjoyed our clean and comfortable rooms. The staff and I are so happy that we were able to provide you with a place to sleep after your 13-hour flight from Hong Kong. Thank you again for sharing your experience... More

West Lafayette, Indiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 May 2013

I booked a room in this hotel via hotwire.com and ended up in a smoking room. The room smelled absolutely horrible. Even bed sheets were smelling like ash tray. Hotel staff refused me to change to a non-smoking room and said they were booked completely. I later called the extended stay headquarters and found out that they indeed had a... More

Dallas, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 April 2013

Hotel room was nice well decorated but smell was awful. i tried three different in in all floor but everywhere room smell was really bad. they don't even give shampoos and stuff like that. You have to go to front desk every-time to get that. They don't have room service at all. they will clean every once a week. so... More

Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review
17 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the odor of the room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have worked with our housekeeping team to ensure your experience is not repeated. We... More

Manhattan Beach
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 23 March 2013

This was my first visit to an Extended Stay property and I can say I will definitely choose this chain for any of my upcoming trips. As with all reviews, I ALWAYS keep an open mind when reading them since I know as a former innkeeper, some guests always manage to complain about something. Upon entering the lobby, great first... More

Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review
17 April 2013

The staff and I read your review, and would like to thank you for writing such wonderful things about recent stay at our hotel. It's great to hear that you were comfortable and enjoyed the accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

Hoyt Lakes, Minnesota
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 11 March 2013

Being stranded in Chicago O'Hare's airport for 22 hours was not fun. Called this hotel and they had rooms available at a cheap rate, the best thing about this place was the employees. While making the reservation they told us what taxi services to use as not to get "raped" by the independent or city cabs. I thought this was... More

MackenzieChicago, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review
12 March 2013

Thank you for your comments about the hotel and staff. We hope you are able to come back and see us again under better circumstances. Please try us again the next time you are in the area. More

Melrose Park, Illinois
1 review
5 of 5 stars Reviewed 7 March 2013

I stayed here over 5 weeks in between moving with my dog, it felt like home very clean and comfortable and quiet, the staff Rosie, Betty, Tanya, Jessie, and Nick and others thay are the best thay really make you feel welcome , it was a wonderful experience and would recommend this hotel to everyone for there next stay.....more then... More

MackenzieChicago, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review
12 March 2013

Thank you so much for recognizing the employees at the hotel. They were so happy to see their names up in lights. More importantly, we are thrilled you enjoyed your stay and felt at home. We look forward to seeing you again in the near future. More

Elmhurst, Illinois
2 reviews
5 of 5 stars Reviewed 1 February 2013

I stayed here over 3 years and I must say it was a wonderful experience. The staff is very friendly and helpful. The room is clean, quiet, and the location is great. I would recommend this hotel to anyone and everone.

MackenzieChicago, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review
4 February 2013

Thank you so much for your kind comments! We are happy you chose us for "Your Home Away from Home." Clean, friendly, quiet! We love to hear this! Thank you again! More

az
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 January 2013

We spent 7 days at this location, the staff is great we needed to be near the hospice at Bridgeway which was about a 3 minute drive. wish they had a large coffee pot it was mini size. beds were comfortable, room was warm ..0 degrees outside...we did laundry which was nice. Bring your own soaps as they are not... More

MackenzieChicago, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review
29 January 2013

Thank you for your comments. We are happy we are able to accomodate your party. I apologize for you not having enough soap in your room. We do have any item you need available behind the front desk and we will assure you we will check with you next time. We hope to see you soon! More

Elmhurst, Illinois
1 review
5 of 5 stars Reviewed 24 January 2013

I am currently staying in this hotel as an extended stay guest. The rooms are very clean and comfortable and they have been recently renovated. The location is great and the staff are wonderful, nice, helpful and kind. It has been a wonderful experience.

MackenzieChicago, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review
29 January 2013

Clean, nice, and a great location. Exactly what we want to hear. Thanks so much for taking the time to let us know. More

 
 
 
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Additional Information about Extended Stay America - Chicago - Elmhurst - O'Hare

Also Known As:
Extended Stay America Elmhurst
Extended Stay Elmhurst
Elmhurst Extended Stay
Address: 550 West Grand Avenue, Elmhurst, IL 60126
Region: United States > Illinois > DuPage County > Elmhurst
Amenities:
Business Centre Free Parking Kitchenette Pets Allowed Suites Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Elmhurst
Price Range:
Hotel Class:2 star (2*)
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Extended Stay America - Chicago - Elmhurst - O'Hare
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