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Courtyard by Marriott Chicago O'Hare Hotel Reviews, Des Plaines

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Courtyard by Marriott Chicago O'Hare

3.0 of 5
2950 S. River Road, Des Plaines, IL 60018
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Courtyard by Marriott Chicago O'Hare
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Ranked #3 of 10 hotels in Des Plaines
4.0 of 5 stars 112 Reviews
Most recent review
“Nice hotel!”
4 of 5 stars Reviewed 15 June 2013
jba Chicago, Illinois
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112 reviews from our community

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Traveller rating
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    49
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Chicago, Illinois
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Nice hotel!”
4 of 5 stars Reviewed 15 June 2013 NEW via mobile

Nice hotel and convenient to the Allstate Arena (2 miles) and next to Rivers Casino. Rivers Casino was a short walk across a parking lot. Room was nice and clean with a flat screen tv. Very comfortable bed, I slept very well which is unusual for me. Staff was friendly and helpful. Ask for a courtyard room since the highway... More

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NOLA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“call hotel directly before booking online!!!”
1 of 5 stars Reviewed 10 June 2013

We used an online booking service to book this hotel. We chose this one hotel out of several good ones in the area specifically for the pool/whirlpool. We also pre-paid for breakfast. Upon arrival, we were not told about the breakfast option ( had booked this 2 weeks prior and had been travelling for 12 days that I forgot what... More

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Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
13 June 2013

Dear Traveler, Thank you for taking the time to post a review regarding your recent experience here at the Courtyard by Marriott Chicago O'Hare. Please accept my apologies that your experience with us did not meet your expectations. We attempted to contact all guests regarding the enhancements to our pool area, I'm sorry that we missed you. As a result... More

Dubuque, Iowa, United States
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Wow what a makeover!”
5 of 5 stars Reviewed 8 June 2013

We were forced to layover in Chicago because of bad weather. The airline offered us a voucher at a local hotel, but we chose instead the Courtyard by Marriott at O'Hare. We had stayed there previously but had not been at the hotel for over a year. At that time it was showing its age but it was still preferable... More

Was this review helpful? Yes 1
Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
13 June 2013

Dear Traveler, Thank you for taking the time to write a review regarding your recent visit to the Courtyard by Marriott Chicago O'Hare. We were thrilled to read that you thought of us despite receiving a hotel voucher from one of the airlines, your loyalty is truly appreciated. We also appreciate your comments regarding our staff and the level of... More

miami
Top Contributor
64 reviews 64 reviews
61 hotel reviews
Reviews in 51 cities Reviews in 51 cities
79 helpful votes 79 helpful votes
“OK Hotel... Shuttle service not acceptable for an airport hotel.”
3 of 5 stars Reviewed 23 May 2013

No issues with the hotel at all... Other than the breakfast is not included. Big issue with the shuttle service. It took me close to an hour to get to the hotel from the airport as the shuttle only comes every 30 minutes, after the VERY LONG walk from T3 to the ORD Bus/Shuttle center, I was unlucky enough to... More

Was this review helpful? Yes 1
Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
12 June 2013

Dear Traveler, Thank you for taking the time to write a review regarding your recent experience here at the Courtyard by Marriott Chicago O'Hare. Please accept my apologies for the frustrations you experienced with our shuttle driver. Behavior of this nature is not the type of service we strive to deliver and will be addressed by our Leadership Team. Thank... More

Philadelphia, Pennsylvania
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Typical Courtyard, But Very Nice”
4 of 5 stars Reviewed 15 May 2013

The negatives first: Any hotel which offers a coffee machine in the room and has powdered creamer loses big points with me. Come on, for the price dump the chemical creamer. The mattress was well worn and needs to be replaced. Other then that it was a great experience.Good airport pick up, very friendly and efficient check in (and out)... More

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Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
12 June 2013

Dear Traveler, Thank you for taking the time to post a TripAdvisor Review regarding your recent visit to the Courtyard by Marriott Chicago O'Hare. We appreciate your comments and will keep them in mind as we make changes to improve our product and service offerings. Thank you again for choosing Marriott. We hope to see you again the next time... More

Toronto
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Good stay close to ORD and the Rivers Casino”
4 of 5 stars Reviewed 11 May 2013

Stayed on a business trip, where several of us had to meet up somewhere close to O'Hare. Convenient shuttle service, nice modern lobby, and excellent staff. Lots of free parking. Overall, a very convenient place to stay near the airport.

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Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
12 June 2013

Dear Traveler, Thank you for taking the time to write a review regarding your visit to the Courtyard by Marriott Chicago O'Hare. We truly appreciate your comments and look forward to the opportunity to accommodate you again in the near future. Thank you again for choosing Marriott! Best Regards, Ed Brunt General Manager More

New Hampshire
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
“Nice If You Need to Stay Near O'Hare”
4 of 5 stars Reviewed 2 May 2013

Recently stayed here for one night as we had an event at the Rivers Casino that was next door. The hotel is really quite nice and they have neat little bar/restaurant up by the lobby. Rooms were great and the beds were comfortable. Hotel is a quick shuttle ride away from O'Hare and the makes it really easy to get... More

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Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
6 May 2013

Dear Traveler, Thank you for taking the time to post a TripAdvisor Review of your recent visit to the Courtyard by Marriott Chicago O'Hare. We are glad that your experience with us was a pleasant one and that you found our hotel convenient to the thing you needed to do in the area. Thank you for choosing Marriott and we... More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Perfect place to stay!”
5 of 5 stars Reviewed 18 April 2013

At Courtyard Chicago O'Hare first impression is AWESOME! everything you need is here or around here! The lobby/cafe is welcoming, nicely decorated and ready for you to enjoy! Information and help always available, rooms are nice, clean and perfect to rest in. Airport, restaurants, casino, shops everything near-by!

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Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
2 May 2013

Dear Traveler, Thank you for the positive review! We were glad to read that you found our Lobby and Bistro to be a welcoming place to relax during your visit and that you were able to find everything else you needed near by. We've got a new outlet mall coming to the area so we hope to see you again... More

Atlanta, Georgia, United States
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“A Courtyard with a GREAT location!”
5 of 5 stars Reviewed 27 March 2013

I visited Chicago for the first time with my brother for four days. Due to the high prices of downtown hotels and the high parking rates that accompany them, we stayed at this location. This Marriott is very close to the highway and is only about 15-20 minutes to downtown. There is also a Casino next door for entertainment with... More

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Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
2 May 2013

Dear Traveler, Thank you for posting a TripAdvisor Review of your recent visit to the Courtyard by Marriott Chicago O'Hare. We were glad to read that your first visit to Chicago was a good one and that you and your family were able experience both the area as well as Downtown Chicago during your visit. Please keep us in mind... More

Omaha, Nebraska
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Lovely place!”
4 of 5 stars Reviewed 27 March 2013

I stayed here last week on a trip to Chicago to see Jekyll and Hyde. The hotel was above expectations. Parking was easy and assessable. There was also a shuttle to and from the airport. In the lobby was a small cafe', where you could buy made to order sandwiches, breakfast items and well made, good food. The rooms were... More

Was this review helpful? Yes
Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review
19 April 2013

Dear Traveler, Thank you for taking the time to post a TripAdvisor Review of your recent visit at the Courtyard by Marriott Chicago O'Hare. We were glad to read that our hotel and services exceeded your expectations and that you had a great experience! Thank you for choosing Marriott and we look forward to seeing you again on your next... More

 
 
Courtyard by Marriott Chicago O'Hare
Courtyard by Marriott Chicago O'Hare
4.0 of 5 stars 112 reviews
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Additional Information about Courtyard by Marriott Chicago O'Hare

Also Known As:
Courtyard Chicago o`Hare Hotel Des Plaines
Courtyard Chicago o`Hare Hotel
Courtyard Hotel Des Plaines
Courtyard Des Plaines
Des Plaines Courtyard
Des Plaines Marriott
Address: 2950 S. River Road, Des Plaines, IL 60018
Phone Number:
Region: United States > Illinois > Des Plaines
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Des Plaines
Price Range: €€
Hotel Class:3 star (3*)
Reservation Options:
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Courtyard by Marriott Chicago O'Hare
2950 S. River Road
Des Plaines, IL 60018
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