I would like to complain about the "we ID everyone" policy.. Where do I begin. oh ya, I am a 75 year old man that just had a severe heart attack and when the lovely worker heidi brought up my drink she asked for my ID... Really!! I am 75 years old!!!!!!!!!! of course I left it in my car... More

I spent one night here and found the staff to be helpful and everything was as-expected for a $120 hotel. I think the hotel has been around a while. I couldn't tell if the room was recently re-done but it was definitely clean and the king bed was just right. The lobby seemed large and clean and there was a... More

This hotel has the potential to be great but it really needs a renovation badly. The room was clean and that's #1 with me.... BUT, the room is dated, no desk, no microwave, no refrigerator , TV was typical poor hotel selection. Was a flat screen but not HD? Watched TV on my iPad with my Internet air card because... More

My wife and I, along with our two pomeranians, stay for business frequently at the Crystal Lake Holiday Inn. The facility and grounds are beautiful and the staff is always very friendly and accommodating. Would highly recommend this hotel.

We visited this hotel earlier this week. To begin with, we found that EVERYTHING you did took forever. Sitting in the bar, the bartender would rather talk about stuff on her iPad with other employees than tend to the other patrons. It took almost 30 minutes to get her attention, not to mention follow up once we had our drinks.... More

I wouldn't think this area should be considered a vacation spot, but if you're in the area for a meeting, Little League tournament (there was one while I was there) or whatever else, this is about the best place to stay. The staff were very good, friendly people and the hotel was very clean. The room was large with a... More

HI chains are a well known commodity - same-old, same-old. If you're in the northwest suburbs of Chicago and are looking for a totally friendly, clean, guest-oriented Holiday Inn hotel, this one is the ticket. We've stayed there at least 6 times over the last 3 years (it's close to family) and every time has been excellent. I really screwed... More

Very quiet, which is not surprising considering it feels like a bummer. There's nothing specifically, just generally, it feels like a bummer. Room was okay, but here's a tip: A granite countertop and flat screen tv don't make up for the mold on the lampshades, and hair on the toilet. Again, quiet and slept well, room just felt like the... More

Very accomodating staff. Bar area was warm and cozy. Beds were very comfortable and room rate at $89 was great! Only stayed one night, but the place was definitely clean and well run. Would stay there again when visiting relatives in the area. Definitely not a place to stay if planning on visiting downtown Chicago, as traffic is terrible in... More