THis hotel has such a rich history on Michigan Avenue. The architecture of the original lobby is striking, and the pool upstairs is a 'must see'. That being said, the rooms here are a bit small...and a bit dated. Just a touch though. I am a big fan of Intercontinental, and you will NEVER have a bad hotel experience with... More

The Intercontinental has some beautiful function rooms and a great location, but the rooms are very small and they charge extra for everything. Internet service was $17.95. In addition, the staff is less helpful than ideal. In addition, the common rooms were cold! More

My husband and I stayed at the hotel on January 21, 2012. Great location, but service a little to be desired. One of the coldest days in Chicago and NO HEAT in our room! Someone brought up a space heater that barely got warm. When I called and said it wasn't heating up, they said, "takes a while to heat... More

This hotel is very nice though it can be expensive (we got a good deal), but it is the perfect place to stay if you want to be in the heart of the shopping district in Chicago. Very courteous and helpful staff. Room was great, but I was disappointed that there was a $14 charge for internet connection (you can... More

My husband was here on business and I came along just to keep him company and check out downtown Chicago. From the greeter at curbside to the bellmen, valet and front desk personnel all were very friendly and welcoming. Our room was a nice size and very clean. Two comfortable chairs for relaxing. TV on the smallish size but adequate,... More

I scheduled a business trip with the additional purpose of entertaining clients in the evening. Overall I found the hotel clean, good location, helpful staff. But what made this trip the most worthwhile for me was dining in the Michael Jordan Steakhouse in the hotel. Definitely a top notch experience all around. More

We suburbanites decided to spend a few days in Chicago for some shopping, dining, a play, etc. I got a spectacular deal on the price since January occupancy is lower and the hotels downtown want to fill their rooms. The views in these "deal" rooms may not be spectacular but who cares? It was just a base for our wanderings... More

I stayed at the Intercontinental Hotel for a leisure weekend with my husband and niece and it could not have been a better experience. From Stan who greeted us and took charge of our bags, to the front desk check-in to Sam who delivered our bags and was a wealth of information on the hotel and surrounding area. Our room... More

Overall, this hotel was very satisfactory. Our room was a good size with a Michigan Avenue view. The lobby is attractive and front desk, room service and housekeeping attentive. The bell service was horrible. We waited 45 minutes for our luggage to be brought "out" from the bell closet and one of the bags was lost. If we had been... More