My wife and I stayed at the hotel from May 11- May 16. The hotel was near all of the attractions (or a bus stop to reach the attractions). There was a free breakfast. Our suite was very clean and had a great view The staff was very nice. Cecilia was particularly helpful. We loved Chicago. We will definitely visit,... More

The company I worked for booked this room for a convention after most of the higher rated hotels were already sold out. We paid way too much for the room, but during a convention this is expected. My room was reserved/paid for through Expedia. The room that I checked into first was terrible, sad, scary. It was on the 2nd... More

Location, location, location. This hotel is at a prime location in downtown Chicago, with major tourist attractions within walking distance of close by. Rooms are well appointed and have all the amenities required for a family stay. Staff is pleasant and helpful. We enjoyed our stay and recommend this hotel to others.

Trying to modify an earlier report on this hotel, (beware,,,). but will just start a new one. I shared my disappointment with the quality of my premium deluxe room on the 5th floor which wasn't in good shape and looked into the hvac systems. After the first night the manager moved us to a room on the 24th floor that... More

I was here and Nader and Brandon were some awesome concierges they told me where to go and what to do and I know what you are thinking. "Oh, comfort suits is budget" but they have really nice rooms and you can still drink at the hard rock down the street. Live your life by what Brandon and Nader tell... More

The staffs in the front desk are not customer-oriented at all. They ignore the presence of the customers, talk among themselves and not very friendly to each other even in front of the customers. They are not helpful at all when I encountered the problems in wi-fi, the only assistance they can provide is pass me the 1-800 number which... More

We stayed at Comfort Suites, Chicago Downtown the room was great. Specially the front desk Amanda. She was very helpful every time we were passing through the lobby she always give us smile and always ready to help. We requested late check they happily extended our check out times. I would recommend to all leisure travelers.

Please look at the photos. This is called a "premium deluxe suite" and I am prepaid for 5 days for a total of over 1400.00 plus taxes,! I travel frequently and must say both the hotel and booking.com have misrepresented this hotel and suite. Our Premium Deluxe suite is on the 5th floor at the back of the hotel looking... More

An excellent choice in the downtown Chicago area. The rooms are spacious and clean, and the workout gym is also very nice with modern equipment. All for a very reasonable price considering the amenities and of course the stellar location