I think the best thing about this hotel is that I made the reservations through a third party and upon check in, weeks after the reservation, the charges were put through for the room. The staff said that they will accept cancelations! Also we parked a car there during a later stay, in January, when we flew out of Midway...
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Thank you reviewing the Holiday Inn Express. I am happy that we met your expectations during your stay, and I will share your comments with the hotel staff! I look forward to you visiting us again next time that you are in Chicago.
Thank you,
Mark Batchik
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The hotel and rooms are fine. Breakfast is adequate. The pool was greenish. Internet connection was lousy and we were near the lobby, so I can't imagine what it would be on the end. The rooms are quiet and spacious and the heat is easy to control.
What was lacking was how customers are treated, and no matter how nice...
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Good Day,
I would like to personally apologize for the level of service you received during your stay with us. Both the hotel and the Midway Hotel Center have charged a Parking Fee since 2008, I apologize that the staff did not make this clear to you at Check in. We do not have a swimming pool at this hotel,...
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I'm a gold member so stay in this chain often. Hampton offers full breakfast at 6am. This is an airport hotel and we stay there because of early departures. Only bread and coffee available before 7. This is disappointing in an airport hotel. Management should reconsider with the Hampton sitting next door, which is where I'll stay next time. Never...
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I stayed here for one night on a last second business trip. The staff was great. The room was a nice size and clean. Great location. I will stay here anytime I'm in town.
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Thank you for staying with us, your comments will be shared with the staff and are appreciated. We look forward to welcoming you back during your next visit to Chicago.
Mark Batchik
General Manager
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Very clean hotel. Bed was excellent. Hotel staff was friendly but don't always take their advice on how to take "The L" rapid transit. Advice was confusing and inaccurate.
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Like this hotel, they have airport shuttle which means you can still explore downtown by taking the "L" into the city.
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We stayed at the Holiday Inn Express durint the Thanksgiving Holiday Weekend. We found it very comfortable and nice. The staff was extremely friendly and helpful. The breakfast each morning was terrific. We will be back during our next trip to the Chicago area!
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One night by the airport before we head home. This hotel was great. Up graded to a suite, and it was nice. two rooms(no closing door) with a hot tub spa in the room. Too bad we were not there longer. fridge, and little bar area, nice and clean and two flat screen tvs. The real nice thing, we are...
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Thank you for taking the time to review our hotel, I will be sharing your comments with the hotel staff. As stated in your review, we are just a few minutes from Midway Airport, making us a extremely convenient option while traveling. We look forward to welcoming you back next time you stay in Chicago.
Thank you,
Mark Batchik
General...
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The only thing i can remember from this hotel, was that a lady from the staff just shouted, hey you're drinking all the coffee, and serving all the food""". I was shocked to hear this and very disappointing since my family had barely started serving. Guests should be treated better!!.
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I apologize for the service that you experienced while staying with us. I can assure you that this is not the level of service that we accept, and this issue will be addressed. Please consider staying with us again during your next visit to Chicago.
Thank you,
Mark Batchik
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Evalyn at the front desk was extremely welcoming when we checked in. After we checked out I noticed they still had a hold on my card even though I paid cash for the room. I called and spoke with Evalyn she was more than happy to help out, and never once was rude about it. I will go out of...
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Thank you for staying with us, I have shared your comments with Eveyln and the rest of the team. I look forward to welcoming you back the next time you visit Chicago.
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