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Courtyard Chicago Downtown/Magnificent Mile

3.0 of 5
165 East Ontario Street, Chicago, IL 60611
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Courtyard Chicago Downtown/Magnificent Mile
Ranked #26 of 164 hotels in Chicago
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431 reviews from our community

Traveller rating
    240
    147
    34
    5
    5
See reviews for
Families
107
 
Couples
94
 
Solo
31
 
Business
107
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sao Paulo, SP
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

If you can take profit of your time, walking around at Michigan Av, this is the best Hotel. Froim 2 blocks you´re close to Michigan Av, the main one. To the other side, in 30 minutes you can be at Navy Port. Was really well located with very nice rooms and excelent people to attend you.

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See 3 more reviews by Marcos O for Chicago
Saint Louis, Missouri
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 May 2013

We will stay at this hotel on our next trip, no doubt! Service was awesome. Attentive, polite, friendly, and amazingly helpful! Can't say enough good things about the staff. Hotel was super clean and comfortable. Loved the pool. Attached garage is very nice. Will try the restaurant on our next visit. Easy walking distance to Magnificent Mile, restaurants, and attractions.... More

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See 5 more reviews by Pamela D for Chicago
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
16 May 2013

No doubt, we would love to have you back at our hotel! We look foward to you staying with us again. We are so happy that you had an amazing experience with our polite, and friendly staff. Thank you for your awesome review! We can't wait to have you back! More

1 review
5 of 5 stars Reviewed 11 May 2013 via mobile

My family and I stayed there for two nights and we had a wonderful experience. The hotel is very good, especially the service and location. I'm sure when I come back to Chicago I will stay there again. I recommend to everybody.

Was this review helpful? Yes
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
16 May 2013

Thank you for sharing your excellent experience! Our staff works hard to exceed guest expectations and it is so rewarding to hear about your most recent stay. Come back soon! More

Wynnewood, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 8 May 2013

Had a wonderful experience at Courtyard Marriott Chicago. Great room, free internet and printing, great TV lineup, nice restaurant on site, friendly staff, convenient parking garage and reasonable room rates with no surprise room charges like some other hotels. I will stay here again.

Was this review helpful? Yes
See 7 more reviews by Tom S for Chicago
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
16 May 2013

Thank you for your short and sweet review. We are delighted to hear we were able to accomodate your during your stay. We hope you visit again soon! More

north dakota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 7 May 2013

My two daughters, two nieces, and I stayed there for 3 nights last weekend. What a wonderful experience!!! The great things were the location is so close to everything, the very efficient staff, clean rooms, great beds/pillows, the doorman was wonderful (as mentioned before, talk to him about where to go and he will have his business card or coupons... More

Was this review helpful? Yes
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
16 May 2013

You're review is full of energy and the Courtyard Loves it! We are delighted to hear you had an amazing time withy our daughters and neices. We thank you for your loyalty and staying with us for three nights. We are so happy you were able to admire our location as much as we do. We love our location; we... More

Danville, Illinois
Top Contributor
95 reviews 95 reviews
55 hotel reviews
Reviews in 51 cities Reviews in 51 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 7 May 2013

I was only in Chicago for one night at the Courtyard but it was very clean and was staffed with great people. Despite a large conference in town and a two-night minimum at many other downtown hotels, the Courtyard was able to accommodate me. My room was on the 9th floor and had a nice view of the Allerton Hotel... More

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See 8 more reviews by blueiii for Chicago
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
16 May 2013

Thank you for your observations and comments about your recent stay. We really appreciate guest feedback. We couldn't be more grateful fo your comments regarding our staff. We work hard to exceed guest expectation and it is our pleasure to make your experience the most memorable. Thanks for your kind review! More

Cleveland, Ohio
Senior Contributor
25 reviews 25 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 7 May 2013

The courtyard was decently priced and walking distance from everything. Our room was very clean. We had a broken fridge and they replaced it within 5 minutes. The concierges were amazing. So helpful. They also provided us with great coupons for attractions/restaurants in the city. Would stay here again.

Was this review helpful? Yes
See 7 more reviews by AlwaysReadyT0G0 for Chicago
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
16 May 2013

Thank you for your short and sweet review! We are so happy that you were able to enjoy our prime location in the center of the Magnificent Mile. Please accept our apologies for the fridge incident, however, it was our great pleasure to replace the fridge during your stay. We will be sure to notifiy the correct departments about how... More

London, United Kingdom
Top Contributor
59 reviews 59 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 6 May 2013

Had a really great stay here and would definitely stay here again. You couldn't ask better from the location. You are right in the heart of everything. Our room was very comfortable and we had a fantastic view of the city. All levels of hotel staff were friendly and helpful. David in particular (from front desk) was great and got... More

Was this review helpful? Yes
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
16 May 2013

We couldn't be more thankful for your positive remarks about our hotel. We are glad that you were able to kick back and relax in our comfortable rooms. David, is a great asset to our team, we thank you for sharing your comments about our staff. We also thank you for your observations, we will take these into consideration and... More

New Orleans, Louisiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 May 2013

The location one block off Michigan can't be beat and the staff is extremely pleasant and accommodating. The rooms were clean & comfortable, and the 2 queen with pull-out couch room was large enough for our family of 5. The only down side was that for a room that sleeps 5 the bathroom was way too small: 1 sink in... More

Was this review helpful? Yes
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
16 May 2013

Thank you for your kind review. We couldn't agree with you more; we have a fabulous location in the center of the Magnificent Mile surrounded by a variety of shopping, touring, and restaurants. We are glad that you found your stay comfortable and large. We look forward to your stay again in the future! More

Leawood, Kansas
Top Contributor
95 reviews 95 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 5 May 2013

We stayed here for a quick weekend Chicago trip. The hotel is very well situated as a base for a Chicago visit. The staff is very attentive and helpful. The rooms are quiet although you will inevitably hear police and fire sirens at different times throughout the night. The only criticism we have is the wireless internet. We were on... More

Was this review helpful? Yes
See 3 more reviews by kstraveler81 for Chicago
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
16 May 2013

Thank you for your excellent review! We are delighted to hear that the level of service was attentive and helpful. Please do accept our apologies for the internet connection being weak during your stay. We hope that you enjoyed your stay in Chicago and come back to visit again sometime soon! More

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Additional Information about Courtyard Chicago Downtown/Magnificent Mile

Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Courtyard Chicago Downtown
Courtyard Chicago
Chicago Courtyard
Chicago Marriott
Address: 165 East Ontario Street, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotels in Chicago
#31 Business Hotels in Chicago
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Experience the grandeur of the Windy City at Courtyard Chicago Downtown Hotel near Magnificent Mile. Enjoy newly renovated lobby and guest rooms with 32" LCD televisions, full-service amenities, an Art Deco-inspired design and the renowned value and service of a Courtyard. Our Chicago hotel near Magnificent Mile is ideally located, just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place and premium shopping at Macy's, Tiffany & Co., Nordstrom's, and Neiman Marcus along Chicago's famous Magnificent Mile. Pamper yourself with an indoor pool & fitness facility, a Starbucks Coffee Shop, and an upscale restaurant, as well as over 3,700 square feet of space, nine meeting rooms, on-site catering, and complimentary fiber optic high-speed Internet access. Offering upscale, affordable lodging in the city, we're a leader among Downtown Chicago hotels near Magnificent Mile. Discover the thrill and excitement of the Windy City at the Courtyard by Marriott Chicago Downtown/Magnificent Mile Hotel. ... more   less 
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