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Hotel Cass, a Holiday Inn Express

3.0 of 5
640 N Wabash Ave, Chicago, IL 60611
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Hotel Cass, a Holiday Inn Express
Ranked #86 of 165 hotels in Chicago
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444 reviews from our community

Traveller rating
    112
    187
    90
    34
    21
See reviews for
Families
63
 
Couples
116
 
Solo
51
 
Business
85
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Edmond, Oklahoma
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 June 2013 NEW

I really wanted to like this hotel better than my review comes across. The service was good, the staff were attentive and helpful. However the room was small, the bed lumpy and uncomfortable, the sink slow to drain, and the air conditioner was very noisy turning on and off. The hot breakfast was decent and always stocked. The location is... More

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See 11 more reviews by Mricha1111 for Chicago
HotelCass, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
17 June 2013

Thanks for your review Mricha1111. We hope you have a nice day! More

Portland, OR
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW

Rooms are very small, but with comfy beds. Very little closet or bureau space for putting away/hanging up clothes and the elevator is slow and small. That said, this is a boutique, historic facility and about par for this type of accommodation--if you've ever been to Europe, you know this is the standard for a reasonably-priced hotel. Location is great,... More

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See 2 more reviews by cshel718 for Chicago
HotelCass, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
17 June 2013

Hi cshel718, thanks so much for your review! We're glad you enjoyed our convenient location in the heart of downtown Chicago and our hardworking staff. We want to make sure our guests have the best experience possible. Thanks again and we hope to see you again soon! More

Southfield, Michigan
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 12 June 2013 NEW

stayed here on business; enjoyed the hotel and LOVED the beds. smallest hotel elevator I have ever seen, but staff were very attentive and friendly. No rack rate posted in room, so I suspect the rate fluctuates according to demand. We paid an obscene amount for our room ($500+). Very hot shower; safety bar in shower; relatively quiet room. Perfectly... More

Was this review helpful? Yes
See 2 more reviews by TMOHTO for Chicago
HotelCass, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
17 June 2013

Thank you for your review TMOHTO! We're so glad you enjoyed our hotel and delicious hot complimentary breakfast. We hope to see you again soon! More

Hartford, Connecticut
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 12 June 2013 NEW

Well located, small hotel, which should be far less expensive. Why? Cramped rooms; no bureau except for a tiny, three drawer item INSIDE the closet; had to ask for extra hangers in a double room; dinghy; door to room conflicts with door to bathroom for traffic; breakfast eggs and sausage resemble the items saved for 50 years by a McDonald's... More

Was this review helpful? Yes
HotelCass, Front Office Manager at Hotel Cass, a Holiday Inn Express, responded to this review
17 June 2013

Thanks for your review knit7picker. We're glad you enjoyed our convenient location and pleasant, hardworking staff. Thanks again and have a nice day! More

Hattiesburg, Mississippi
Contributor
14 reviews 14 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 June 2013

This Hotel location is very good. Close to Michigan Avenue. Close to business sites Like McCormick place. Close to Navy peers and Chicago River. The area is safe to walk around. Price was considered fair fir a downtown hotel. There is a free breakfast (continental). Rooms are tight though but they were clean!

Was this review helpful? Yes
See 5 more reviews by Bravo1982 for Chicago
HotelCass, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
3 June 2013

Thanks for your review Bravo1982. We're glad you enjoyed our location in the heart of downtown Chicago, steps away from the city's finest dining, shopping and attractions. We hope to see you again soon! More

Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 June 2013

Stayed in on a whim when planning my trip to see the Rolling Stones in Chicago. I must say that I was pleasantly surprised at this hotel. The service was great. I was able to check in early on my arrival date which was great. The room was tiny but it was sufficient. I did not find it noisy at... More

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HotelCass, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
3 June 2013

Thank you for your review KYTRAVELFUN! We're so glad you enjoyed your stay with us. Between the Rolling Stones and Bon Jovi you're having the ultimate summer! Fantastic. We look forward to seeing you again in July. Thanks again! More

London, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 June 2013

Stayed 2 nights end of May 2013. Good points: location, staff and WiFi (it works well) Average points: price, buffet breakfast, cleanliness Bad points: room too small and noisy (stayed on 3rd floor and could hear next door's shower), not enough electric socket in the room, very basic furniture, tiny bathroom. Would stay here because of staff and location.

Was this review helpful? Yes
See 4 more reviews by Alvaro_R_G for Chicago
HotelCass, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
3 June 2013

Thank you for your review Alvaro_R_G! We're glad you enjoyed our hardworking staff and convenient location in downtown Chicago. We hope to see you again soon. More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 June 2013 via mobile

Room tiny, one- person bathroom, lumpy pillows, no bar, no restaurant, expensive parking. Staff was pleasant but sparse. Best thing is location- walk to Mag Mile, etc. For $349 per night I should have made a different choice! Live and learn!

Was this review helpful? Yes
HotelCass, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
3 June 2013

Hi Klinggoddess, thank you for your review. We offer guests a complimentary full breakfast, consisting of hot breakfast offerings and featuring our signature cinnamon rolls. It's available daily from 6:30am to 9:30am Monday through Friday and 7:00am to 10:00am on Saturday and Sunday. Our valet parking is $49 with unlimited in & out privileges, which is consistent with downtown Chicago... More

Mechanicsburg, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 June 2013

Good : It was very clean, neat, newly renovated hotel in downtown adjacent to magnificent mile. Many attractions are achievable by walk. Staff was very good and friendly. Bad: parking is a big problem as this hotel doesn't have their own parking space. Rooms are really very tiny. All in all, good to stay here if you are not spending... More

Was this review helpful? Yes
See 4 more reviews by Gul53156 for Chicago
HotelCass, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
3 June 2013

Thank you for your review Gul53156. We're glad you enjoyed our hard working staff and our renovations. We hope to see you again soon! More

Port Huron, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 28 May 2013

Stayed here on recommendation of Trip Advisor. Excellent location only 2 blocks from "Magnificent Mile". (Michigan Ave.) Walking distance to shopping, restaurants. Clean, cozy (rooms are tiny but you don't spend much time there). Staff is friendly and efficient. Continental breakfast definitely a hit. Pancakes too! Three computers available for guest use with a printer. Would return.

Was this review helpful? Yes 1
HotelCass, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
3 June 2013

Thanks so much for your review djbas! We're glad you enjoyed our location in the heart of downtown Chicago and our hot complimentary breakfast. We look forward to seeing you again soon! More

 
 
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Additional Information about Hotel Cass, a Holiday Inn Express

Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
Chicago Holiday Inn
Address: 640 N Wabash Ave, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Wheelchair access
Hotel Style:
#81 Family Hotels in Chicago
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Hotel Cass, a Holiday Inn Express
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