I chose the Omni Chicago for our recent trip to Chicago because of the great location, its excellent value, instant rewards program and indoor pool. My husband and I traveled with 2 other couples and we were all very pleased with the beautiful suite accomodations, and the friendliness and courtesy of the staff. More

It is worthwhile and no cost to join Omni's loyalty group. We received a carafe of coffee and newspaper at our door each morning - at the time specified by request each night. As a regular amenity, the gym was well equipped and very clean - with an attendant there all morning. Our room was too warm and the controls... More

Across the street from the Apple store in Michigan Avenue's magnificent mile, the property is very well located right in the heart of the city. Spacious rooms. Breakfast facility with nice decoration and food, though less variety of options in the buffet than what I would expect for a 5-star facility. Kind but less than charming attention. Chicago, on the... More

Please allow me to say that my issues were resolved with top speed and with professionalism. The person I credit with articulating the issues and having them resolved so quickly is Ms. Jackie (The Operator). I explained to her that I had problems with my heat in the room and that it was very cold. She was able to get... More

My friends & I stayed in 2 rooms at the Omni over Christmas. The room are decorated beautifully, the hotel staff was wonderful, and the location can't be beat (near Water Tower Place, the Apple Store) and all the other wonderful stores on Michigan Avenue. More

Very nice hotel in the middle of everything. Location is perfect to walk to all the hot spots in downtown Chicago. Only need a cab to and from the airport. I had stayed at the Omni a couple of times before and I would have to say the room could have used some updating, but it was clean and quiet. More

Wow - what a room! The location is perfect and the staff wonderful! We checked in and had a room on Michigan Ave that was awesome. Pricelined the room for a deal we will never forget. Even had a turndown service - older rooms but solid. More

Location can't be beat. The staff is wonderful. Our room was a corner room overlooking Mi Ave which is beautiful. Breakfast buffet was one of the best. Definitely a must stay! More

This was my very first stay in the USA. I travelled from Sydney and spent 23 hours in transit. Upon getting a shuttle bus from the airport to the hotel I was greeted so warmly by the concierge and staff, the temperature was -12 c outside and was given outstanding service with a smile. The check-in was seamless and was... More