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Crestwood Suites - Snellville

2.5 of 5
1784 Presidential Circle, Snellville, GA 30078
Hotel amenities
Crestwood Suites - Snellville
Ranked #2 of 2 hotels in Snellville
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23 reviews from our community

    Trip type
Traveller rating
    5
    5
    1
    3
    9
Date Rating
Los Angeles, California
1 review
2 of 5 stars Reviewed 21 October 2012

Let me say this first: the staff are lovely. The bathroom and kitchen area of my room were clean. But there is nothing else lovely about this place. My sheets, although clean, were stained. The mattress was stained. The carpet was stained and not properly vacuumed. The nightstand had not been cleaned properly, which was most likely why, when I... More

Was this review helpful? Yes
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
23 October 2012

Dear Guest, We have pest control come each month to spray to keep criters like those away. Unfortunately, sometimes they manage to get past the spray. I apologize your stay was not a good one. Please feel free at any time to let us know any issues you are having and we would be very happy to rectify the problem.... More

Lilburn, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 21 August 2012

I have stayed here many times and because of the staff and their kindness I will continue to do so. I want to thank everyone there for their help and making my trip another pleasant experience. Thanks to all!!

Was this review helpful? Yes
See 2 more reviews by rosiecash for Snellville
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
27 September 2012

Dear Guest, We are glad you had a great stay with us. We want to always strive to make every stay a great one. We look forward to seeing you again soon. Thanks, Joyce Martin General Manager More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 19 July 2012 via mobile

The room was dirty, the mattress was disgusting and there were scary people that seemed to be living there. Bathroom door lock looked like it had been shot off. Room and hallway smelled horrible. Not safe.

Was this review helpful? Yes 1
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
26 July 2012

Dear Guest, Thank you for your feedback, we appreciate the information and use it to make our property better. Please feel free to let us know when something isn’t working properly or there is a problem. Because this is an extended stay hotel, we do have guest that stay with us long term. We strive to make our hotel a... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 29 May 2012 via mobile

We stayed here over the weekend for a wedding. When we checked in we were in a major hurry to get dressed so we didn't really get to inspect the place that well. But we noticed the floor was soaked in one spot and as we were getting ready we were sweating bullets. We tried to turn the air down,... More

Was this review helpful? Yes 1
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
20 June 2012

Dear Guest, Thank you for your feedback, we appreciate the information and use it to make our property better. The AC was checked and seemed to be working properly. Please feel free to let us know when something isn’t working properly or there is a problem. We want to make your stay a pleasant one every time. We work diligently... More

Manila, Philippines
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed 30 April 2012

I've actually stayed here numerous times just because of the proximity to where I needed to be, but I honestly just can't stay here anymore. It's actually worth paying and driving triple the amount to stay at a different hotel. It's clearly where the "down and out" stay and I now refer to it as the "crack hotel". It's unfortunate... More

Was this review helpful? Yes 1
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
20 June 2012

Dear Guest, Thank you for your response, we use this information to make our hotel better. We are in the process of changing the floors and bedding to make our rooms more comfortable. We do have long term guest living here who have been affected by the current economy. We offer a safe, clean environment for families to stay during... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 15 March 2012 via mobile

Rooms was horrbile, dirty, smoked in, smelly hallways, and bedbugs were included . Really caught the bedbug crawling on my chest, instantly packed and left. Said good bye to my money because it was obviuos this company won't let admit wrong and let go of fifty bucks. When will I learn. Joyce the manager was useless.

Was this review helpful? Yes
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
27 March 2012

Dear ­­­­­­­­­­­Guest, Thank you for your time to review our hotel on Trip Advisor. I would like to first and foremost apologize any inconvenience you may have experience during your recent stay at our hotel. We take complaints like this very seriously and have our hotel inspected on a monthly basis. Anytime we receive a complaint, we get pest control... More

Lilburn, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 12 March 2012

My family and I had a wonderful vacation recently. The staff at Crestwood Suites were very kind and helpful. The rooms and linens were clean and fresh. Thank You Crestwood for a wonderful experience

Was this review helpful? Yes
See 2 more reviews by rosiecash for Snellville
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
27 March 2012

Dear Guest, Thank you so much for your review we appreciate your time. I am glad you are having a good experience. We will continue to offer you our best customer service. Best Regards, Joyce M. Manager More

Blairsville, GA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 20 February 2012

We stayed here for the price. It's definitely get-what-you-pay for. It is very old (not just oh, needs an update) and dirty. Bed linens look nasty as do floors, bathroom sinks, etc. There was a huge stain on the exposed box spring in our room. Also, customer service was poor. We asked for towels and the lady at front desk... More

Was this review helpful? Yes 2
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
28 February 2012

Dear Guest, We appreciate your feedback as we use it to make the necassary changes and repairs to our rooms. I apologize that your room was not what you expected. We strive to keep our rooms clean and in good repair. If at anytime during your stay you feel uncomfortable, please let us know and we will do our best... More

Baltimore, Maryland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 15 November 2011

This hotel advertised that it had "full apartments-sized kitchens." We were VERY disappointed to find a regular hotel-sized fridge, and a counter with 1 chair. The room only had that one chair, so we had to sit in the bedroom area with our breakfast in our laps. I would NOT stay here again and would NOT recommend it to anyone... More

Was this review helpful? Yes 1
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
16 November 2011

Dear nrtopper, Thank you for taking the time to give us important feedback about our hotel. We use all feedback to help us make the necessary changes and repairs to make our rooms more comfortable for our guest. I apologize that our rooms were not what you expected. We do strive to keep our rooms clean and in good repair.... More

Lilburn, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 7 November 2011

My experience at Crestwood Suites was excellent. The Front Desk staff was so pleasant and respectful. They were very helpful and very friendly. My room was very clean and was ready for check-in when I arrived. Thank You Crestwood for a very wonderful stay. I will definately stay there again!!!!!

Was this review helpful? Yes
See 2 more reviews by rosiecash for Snellville
CrestwoodSnellville, Manager at Crestwood Suites - Snellville, responded to this review
16 November 2011

Dear Rosie Cash, Thank you for your recent review. We are so glad we were able to make your stay a great one. We appreciate all the feedback about our hotel. We hope you will come back to visit our property again very soon. We will look forward to serving you again. Sincerely, Staff of Crestwood Suites More

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Additional Information about Crestwood Suites - Snellville

Also Known As:
Crestwood Suites - Snellville Hotel Snellville
Crestwood Suites - Snellville Hotel
Camden Hotel Snellville
Address: 1784 Presidential Circle, Snellville, GA 30078
Region: United States > Georgia > Snellville
Amenities:
Business Centre Free Parking Kitchenette Pets Allowed
Hotel Style:
Ranked #2 of 2 hotels in Snellville
Price Range:
Hotel Class:2.5 star (2.5*)
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