I was staying at the ESA Atlanta Gwinnett Place on a 4-6 week business trip and initially checked in on July 1, 2010 with my pet (a 7lb Yorkie). Apparently I failed to "declare" my pet at check-in. I knew that this was in fact a “PET FRIENDLY” property, but was not aware of a $25 per day fee. When...
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This was probably the most awful stay I have ever had in a hotel in my life. My fiance and I checked in very late and as soon as we checked in, the lady at the front desk left for the night. It was rainy and we didn't feel like going out to find something to eat and decided we...
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Me and my fiance had a wonderful stay. The front desk was very helpful with everything and the room we had was absolutely amazing. I could not have asked for more in a hotel. When we travel we know where we will be stay from now on.
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Look, when you book a property in the ESA chain, you know going in that it's not the Ritz. Heck, it's not even the Holiday Inn. I hadn't been to one of their properties for a few years, but decided to give this one a try because it's in a good location and the price was right. Unfortunately, this is...
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I recently received a copy of your review of the Extended Stay America Atlanta - Gwinnett Place. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
As this hotel’s manager, I challenge our staff to continually improve the...
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