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Sheraton Orlando Downtown Hotel

3.5 of 5
400 West Livingston Street, Orlando, FL 32801
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Sheraton Orlando Downtown Hotel
Ranked #211 of 328 hotels in Orlando
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148 reviews from our community

    Trip type
Traveller rating
    32
    46
    38
    24
    8
Date Rating
Irvine, California
1 review
1 of 5 stars Reviewed 1 May 2013

I stayed one weekend with my husband to celebrate my birthday, but I really regret that we choose this hotel, it didn't deserved the money we spend, the rooms are small, and the staff from the front desk to servers don't know what means hospitality!! Really bad experience!!

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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 30 April 2013

As a very frequent traveler, the Sheraton Orlando Downtown is fabulous. Cannot say enough about the friendliness and helpfulness of the entire staff (front desk, room service, restaurant, valet,) The accommodations are wonderful, the beds are comfy and the rooms are large and modern. Highly highly recommend.

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Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 April 2013

Stayed here just one night after a Magic game and couldn't have been more happy. Clean rooms and friendly/helpful staff, especially the front desk! Nothing but friendly faces who genuinely want to make your stay as enjoyable as they can. Would highly recommend for anyone staying in the Downtown area.

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Palm Harbor, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 24 April 2013

The hotel staff was very nice and the room was clean, but the hotel is directly next to train tracks and the trains ran ALL night with full train whistles, horns or whatever they call it. There's no changing that!

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2 reviews
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2 of 5 stars Reviewed 24 April 2013

I stayed here over the weekend and was not too impressed with the property. The lobby is pretty nice and the gallery is quaint. The gift shop is extremely over priced. Staff was nice enough at the desk, but not too friendly. I must say the Housekeeping staff is extremely welcoming and conversational. They are truly exceptional and kept the... More

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Florida
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 14 April 2013

We stayed at this hotel this weekend and attended the ballet at the Bob Carr. The hotel was in a great location. The front desk staff was friendly and efficient. Our room was clean and comfortable. The valet parking was perfect and they too were friendly. We enjoyed our stay and would return next time we are in Orlando.

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Orlando
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 11 April 2013 via mobile

My family and I stayed at this hotel on a Saturday night didn't have any issues came had dinner, went to bed and left the next morning this is definatly a stop over hotel. Staff at the front desk is very cold. You can tell they hate their job and just want you out! One of them was Lisa she... More

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Melanie F, Public Relations Manager at Sheraton Orlando Downtown Hotel, responded to this review
16 April 2013

Message sent on behalf of General Manager: Dear Lisa, Thank you for taking the time to comment regarding your recent stay with us. Please accept my apology for the lack of friendliness at the front desk. I was surprised to read your comments as we strive for a friendly and helpful front desk team and ranked #5 out of 207... More

Clearwater, FL
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 10 April 2013

I stayed 3 nights while on a business trip. Stayed on concierge floor: for an extra $10/night I had a lovely, full hot breakfast, as well as a lovely late afternoon snack including a hot entry. Club room well lighted for reading, yet cozy and welcoming. Location is near highway and county and federal court houses. Adjacent to municipal theater.... More

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See 6 more reviews by SkateMan for Orlando
Washington DC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 8 April 2013

Clean and comfortable rooms and facilities. Conference services were average. Had issues with initial AV set up being late, room temp fluctuations, water not refilled. Hotel staff was very courteous and well intentioned, but follow through lacking. Primary issue is the bad location, unless your purpose is to attend a function at the performing arts center (across street), Amway Center... More

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See 3 more reviews by G0vt_Traveler for Orlando
Melanie F, Public Relations Manager at Sheraton Orlando Downtown Hotel, responded to this review
19 April 2013

The followig response is sent on behalf of Jeff Brinda, General Manager: Dear Geena321, Thank you for taking the time to comment on Trip Advisor regarding your recent stay with us. Please accept my sincere apology for the less than satisfactory stay. I have shared your comments with the appropriate department heads so that they can address the shortfalls in... More

Boston, MA
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 5 April 2013

Of the million places to put a hotel in and around Orlando, this is somehow in a great, terrible location. Right next to the Amway center is a brilliant spot if you're going to an event there, but otherwise, it's not in a very generous location despite being in the center of downtown. It does have easy access to the... More

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Additional Information about Sheraton Orlando Downtown Hotel

Also Known As:
Marriott Orlando
Orlando Marriott
Sheraton Orlando Downtown Hotel Florida
Address: 400 West Livingston Street, Orlando, FL 32801
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #211 of 328 hotels in Orlando
Price Range:
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Orlando Downtown Hotel is across from the Bob Carr Performing Arts Center and the Amway Center. Our accommodation has 290 guest rooms, free wifi, and 15,000 sq ft of meeting/event space. ... more   less 
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Sheraton Orlando Downtown Hotel
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