The majority of the staff were friendly. The first thing they ask you when you enter is for a credit cardin case you break anything. The refrigerator froze our food, the parking fees add up $21.00 a day plus tip and if you want a movie be prepared for a large addition to the bill.
The tv is geared towards...
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Stayed here for one night only with my husband and children ages 14, 20, and 22 for a concert at the Amway Center. The hotel is in a great location, easy walking to the concert, as well as numerous restaurants in walking distance, as well as a sub shop that delivered to the hotel at 1am after the concert. From...
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This hotel is very well located, but isn't quite as well kept as the photos suggest. It's clean and comfortable, but the decor is average and the bathroom was pretty average too. We paid $300 for three of us to stay one night, and so I did expect more.
We didn't eat in the hotel, but then why would you...
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My wife and I stayed here for New Year's eve and the Capitol One bowl. The hotel had polite staff, good service, and a great manager's reception (read "open bar"). The location was outstanding; within walking distance of restaurants, bars, and a large park. The room was clean and comfortable with plenty of space to relax. The living area was...
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Negative: Most of my issues with the hotel stem from the housekeeping service. Not only did they not leave us enough towels but the one they left us was stained. Also, the third day we were there, housekeeping came in after one knock at 8:30 in the morning! I understand there's always the possibility of housekeeping coming in when you're...
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Thank you for honest feedback about your experiences at the hotel. The team takes great pride in what they do each day and we appreciate both good and negative feedback so we can improve. I am very sorry for the inconvenience our housekeeping staff provided during your stay and I have already addressed your comments with the team.
We look...
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Im usually very happy with Embassy Suites and this has nice access to downtown dining and the best bar I've seen at an ES.
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Pros:
-Excellent breakfasts buffet included, with omelets made to order by an excellent friendly cook.
-Nice atrium and sitting areas; spacious. Great areas for small gatherings (2-5 people).
-Included happy hour (2 hours) every night. Free drinks.
-Excellent valet service that go out of their way to accommodate visitors.
-Location: Where downtown business is happening.
Cons:
-Maintenance service: Remote control...
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I want to first thank you for responding on Trip Advisor and taking the time out of your busy schedule to post your feedback. I have shared both your pros and cons with the staff and the management team.
I apologize for any inconvenience that was caused by the batteries in the remote control not working, it is totally unacceptable...
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Excellent roomy suite, comfortable bed, good breakfast and attentive staff. Manager's Happy Hour a bonus!
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Thank you for your kind words. We make every effort to ensure all of our guests enjoy their stay with us. You always hear that good business is based on three things......location, location, location......we believe, its service, service, service. We hope you have a safe and happy holiday season. Thank you again for staying with us and we look forward...
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My daughter just got married Oct 22. We had a large group of family and friends from out of town stay at the Embassy Suites. We had never stayed at an Embassy Suites, but this hotel was very close to the church and they were very helpful planning for our group. The staff was super. Everyone was very pleasant and...
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Thank you so much! I am so pleased that you enjoyed your recent stay with us here at the Embassy Suites Orlando Downtown. We are so happy to be a part of your family's big moment. We hope you and your family will be traveling again soon and be sure to stay with us the next time they are in...
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I travel about 30 weeks a year and stay in a lot of hotels in North America. This is my favorite hotel across all cities. The staff is friendly and efficient. The rooms are clean and spacious and the free breakfast is a cut above.
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Thank you for your kind words. We make every effort to ensure all of our guests enjoy their stay with us. We take pride in what we do and to hear that you travel so much and stay in so many hotels and we stand out above them, means a lot to our team. Thank you again for staying with...
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714 Reviews
109 Reviews
