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All 59 Naples hotels »

Waldorf Astoria Naples

4.0 of 5
475 Seagate Drive, Naples, FL 34103
Hotel amenities
Ranked #26 of 59 hotels in Naples
4.0 of 5 stars 557 Reviews
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557 reviews from our community

What travellers say about this hotel
  • Resort fee(10)
  • Very nice(9)
  • Golf cart(8)
  • Room service(7)
  • Golden Door(6)
  • Breakfast buffet(5)
  • Hotel staff(4)
  • Gift shop(4)
  • First nights(4)
  • Pool area(4)
Traveller rating
    234
    155
    83
    47
    38
Only show reviews for Family (166) | Couples (167) | Business (108)
Date Rating
Carol W
Phoenix, MD
2 reviews
1 helpful vote
3 of 5 stars Reviewed 9 February 2012 NEW

The best part of this hotel is its location, other than that, I was not impressed. With the name like "Waldorf Astoria", I expected attention to detail and a very upscale resort. The hotel was clean, the beach was beautiful (nice little walk or convenient tram), and the pools were nice, it just lacked that special feeling. Some of the... More

Was this review helpful? Yes
Hunter Hansen, Managing Director at Waldorf Astoria Naples, responded to this review
10 February 2012

Thank you for taking the time to write a review on TripAdvisor. While it appears you did enjoy your stay, you have made some comments about areas you’d like to see some improvement, in particularly service at the beach, your check in experience and also the in room amenities. Please be assured that your comments do not fall on deaf... More

Hammy59
Chicago, IL
Contributor
14 reviews
21 helpful votes
4 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

From the valet to the front desk to concierge to waiting staff I was impressed by the hotel staff who all seemed well trained, friendly and genuine. The hotel lobby is spacious and bright. The rooms are large and comfortable. Pool area is well maintained and has enough space that it didn`t feel busy. It`s a long walk from the... More

Was this review helpful? Yes
Hunter Hansen, Managing Director at Waldorf Astoria Naples, responded to this review
10 February 2012

Thank you for your review! We are delighted to hear that you enjoyed your stay and that you found our staff to be genuine and well trained. We are flattered as we are very proud of our team and really do ask each and every one of them to be genuine and sincere at all times. We don’t like “canned”... More

Brian s
Orlando, Florida
1 review
1 of 5 stars Reviewed 8 February 2012 NEW

I went here on a family vacation. 1st they don't tell you it is a business hotel. it might as well have been located near the airport and not the beach since they don't care about their leisure guests, only their business groups. Then my wife got food poisioning and was sick the whole trip. They also had a sewer... More

Was this review helpful? Yes
Rachel Zamora, Marketing & Public Relations Coordinator at Waldorf Astoria Naples, responded to this review
9 February 2012

Thank you for sharing your concerns with us. We can assure you that we truly do care about our leisure guests and apologize if this was not communicated effectively. Unfortunately, there is a state-wide virus in Florida and we are saddened to hear that your wife became ill with it. Our guests are our number one priority and when we... More

HGLAW
Atlanta
Senior Reviewer
8 reviews
5 helpful votes
1 of 5 stars Reviewed 7 February 2012 NEW

I attended a conference at this Hotel last weekend. Word buzzed around that several attending another conference had become ill from tainted food at a breakfast buffet, but no word or warning was received from Hotel Management. Hours after arriving home, I, and several other members of our group, became riotously ill with terrible food-poisoning-like symptoms. The next two days... More

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Hunter Hansen, Managing Director at Waldorf Astoria Naples, responded to this review
8 February 2012

Thank you for your review in connection with the suspected outbreak of a potential virus in the Collier County area. I would like to assure you that we acted quickly when we suspected that some reports of illness could be linked to the County outbreak and immediately contacted and consulted with the Collier County Health department as the safety and... More

Drew D
Boston, Massachusetts
Contributor
17 reviews
5 helpful votes
3 of 5 stars Reviewed 7 February 2012 NEW

Nice Property, Courteous Service, Long Walk to The Beach I happened to be speaking at a conference in Naples, Florida and had the pleasure of staying at the Naples Grande for a couple of nights. The property is well-maintained. The rooms aren't anything special outfitted with the regular amenities. I would say that having a little deck off the room... More

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Hunter Hansen, Managing Director at Waldorf Astoria Naples, responded to this review
8 February 2012

We just want to let you know how much we appreciate you sharing your experience with the trip advisor community. It appears from your comments that your overall stay was enjoyable but that there may have been some opportunity for improvement. We can assure you that our goal is to make at least one improvement EVERY day...even if it's just... More

beachbaby1981
Fort Myers, Florida
Contributor
14 reviews
7 helpful votes
5 of 5 stars Reviewed 6 February 2012 NEW
1
person found this review helpful

Stayed here one night for a wedding that was in town! Very pleased with the room, very clean and nice. Price was comparable to the common hotel chains so we decided to spring for the fancier hotel and we were extremely pleased! It was a romantic getaway for the evening:) More

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Hunter Hansen, General Manager at Waldorf Astoria Naples, responded to this review
7 February 2012

Thank you for your great feedback! We were delighted to hear that you enjoyed your romantic getaway and we hope to see you for many more in the future! More

Soonerdc
Washington DC, District of Columbia
Contributor
16 reviews
7 helpful votes
3 of 5 stars Reviewed 6 February 2012 NEW
3
people found this review helpful

I just returned from a stay at the Waldorf Astoria in Naples, where the hotel experienced a severe outbreak of the noro virus over the weekend. I understand they did call in the local health officials to contain the outbreak but I saw no signs of the staff helping people who were afflicted with the virus. After my own bout... More

Was this review helpful? Yes
Hunter Hansen, General Manager at Waldorf Astoria Naples, responded to this review
7 February 2012

Thank you for taking the time to post your comments regarding your recent stay with us and the suspected outbreak of a potential virus in the Collier County area. I would like to assure you that we acted quickly when we suspected some reports of illness could be linked to the County outbreak and immediately contacted and consulted with the... More

Thatcher50
1 review
2 helpful votes
2 of 5 stars Reviewed 6 February 2012 NEW
2
people found this review helpful

We are still staying at the hotel because my husband is still too sick to move. I have been sick the past two days. The hotel did not tell anyone that there is a virus outbreak here. There are no hand sanitizing stations anywhere or notices of any kind. The only sign is that the wait staff are wearing plastic... More

Was this review helpful? Yes
Hunter Hansen, General Manager at Waldorf Astoria Naples, responded to this review
7 February 2012

Thank you for taking the time to post your comments regarding stay with us and the suspected outbreak of a potential virus in the Collier County area. I would like to assure you that we acted quickly when we suspected some reports of illness could be linked to the County outbreak and immediately contacted and consulted with the Collier County... More

rantau_abang
boston
Senior Reviewer
6 reviews
3 helpful votes
5 of 5 stars Reviewed 6 February 2012 NEW
1
person found this review helpful

Lovely hotel with great tennis facility. I got there at 3 pm and they got a game for me by 5. There is also a wonderful nature walk through the adjacent mangrove swamp in the morning. More

Was this review helpful? Yes
Hunter Hansen, Managing Director at Waldorf Astoria Naples, responded to this review
8 February 2012

Thank you for you lovely review.....we are very proud of our facility, especially our tennis area and we are proud to hear that you enjoyed it as much as many of us do. It is a great area, climate and team here and we appreciate your comments. We look forward to seeing you again soon. More

JJesqbpc4
Michigan
Contributor
12 reviews
7 helpful votes
4 of 5 stars Reviewed 6 February 2012 NEW
2
people found this review helpful

Stayed at the W.A.N. the weekend of January 28th for 3 nights. We were in a signature view room with a king on the 12th floor. View of the gulf from the balcony. PROS: Room was nicely decorated with large bathroom. Comfortable bed. Pool area was awesome - 2 pools, water-slide, hot-tub. (Pool and hot-tub open 24 hours). Room service... More

Was this review helpful? Yes
Hunter Hansen, Managing Director at Waldorf Astoria Naples, responded to this review
8 February 2012

Thank you for your candid feedback regarding your recent visit. We appreciate the time you have taken to list the pro’s and cons of your visit as this allows us to address specific areas that need attention, but also to commend those areas that are doing a great job. We are absolutely delighted to hear that you’d be returning and... More

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Waldorf Astoria Naples Also Known As

  • The Waldorf Astoria Collection Naples
Address: 475 Seagate Drive, Naples, FL 34103

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