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Waldorf Astoria Naples

4.0 of 5
475 Seagate Drive, Naples, FL 34103 (Pelican Bay)
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Waldorf Astoria Naples
Ranked #28 of 59 hotels in Naples
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972 reviews from our community

Traveller rating
    389
    285
    165
    77
    56
See reviews for
Families
309
 
Couples
285
 
Solo
28
 
Business
203
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Naples, FL
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013 NEW

A childhood friend and I recently celebrated our birthdays at the Waldorf. We were at the Spa from 9am-5pm and couldn't have asked for a nicer place to relax. The spa buildings are located across a walkway from the hotel and are a world to themselves. The relaxation room was beautiful, the spa pool and whirlpool outside were perfect, and... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
17 May 2013

Wow! I am so proud of our team I am speechless. We all really appreciate the time in which you have taken to single out so many of our special team members and to detail your stay with us. We are just thrilled to hear that you and your friends had a great birthday celebration and we hope that we... More

Woodbridge, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

Some people think Florida is all Mickey Mouse and roller coasters - they clearly haven't stayed at the Waldorf in Naples! Just returned to UK from a wonderful week - while checking in I was asked if I had a favourite room as I mentioned that we had stayed before, I said we loved the poolside bungalows, so hey presto... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
14 May 2013

Joanna, thank you again for choosing to stay with us for your week of R&R! I am sure it was well deserved and I am sure the sunshine was a welcome change from the typical UK weather....believe me.....I have also lived there and moving to Florida was a real treat of nothing but pouring sunshine! We were just delighted to... More

Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 12 May 2013 NEW

Thought we were staying in a "Luxury" hotel, well we were seriously disappointed. The room was old, needed updating, and was very dark. There was no light in the shower, the kitchenette was pieced together, no waste basket, no utensil, glasses. This was the room that we upgraded too. Should have stayed at the Ritz.

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
13 May 2013

Thank you for taking the time to provide your feedback on your recent visit. I am under the impression that you have personally spoken to our Front Office Manager regarding this experience, however, I would also like to offer my personal apologies. If you should wish to discuss the matter further, please don't hesitate to contact me directly. More

il
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 9 May 2013

Came here for annual company event - given the reviews here I really expected to see a run-down hotel. It isn't - the beds are very comfortable and furniture / decor feel new and modern and fresh. The lobby area is huge and breezy with many nooks and crannies for just relaxing. I did think the outdoor / pool areas... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
13 May 2013

Thank you for coming to visit us despite what you had read on line, and thank you for giving your candid opinion as well. Not everyone's experience is the same, and not everyone's perception is the same and I for one believe this is important to remember. We truly value your continued patronage and we look forward to welcoming you... More

Allen, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

Great hotel, perfect location. Beach is a short walk or you can catch the "hotel golf cart". Very clean and safe beach. Just right for families. Lots of nearby restaurants, shops and attractions. Love this part of Florida.

Was this review helpful? Yes 1

Review collected in partnership with Waldorf Astoria

Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
16 May 2013

Richard, we are delighted to hear you enjoyed yourself. Thank you for sharing your kind words and come back more often. More

Miami, Florida
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 8 May 2013

We went for a little getaway/business trip. The hotel overall was nice but the rooms need to be updated. We decided to get one of the larger separate bungalows thinking they would be nicer. The room was large with a separate living area and 2 nice sized balconies. The bathroom was nice except that the glass shower needed to be... More

Was this review helpful? Yes 1
See 3 more reviews by Eugeniouss for Naples
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
9 May 2013

Thank you for taking the time to share your comments regarding your recent visit. While it appears you did enjoy your visit, there appears to be some room for improvement, in particularly the guest room and we will do all we can to improve this. You haven’t noted your room number but we will be sure to have our Engineers... More

Rochester, New York
2 reviews
5 of 5 stars Reviewed 7 May 2013

Great hotel Views to die for Service top notch Room service is good but I would to to order outside of then hotel. I was told that hotel policy does not allow out side vendors on site to deliver food. So you if you are looking to bring some food you should stop at the store. The parking is great.... More

Was this review helpful? Yes
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
9 May 2013

Great Hotel…Views to Die For…Service Top Notch…MUSIC TO MY EARS!!! Thank you so much for your kind words and for sharing your feedback, we truly appreciate it. More

northern nj
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 7 May 2013

My family and I looked forward to experiencing a "Waldorf" level of Hilton.. It was a very nice hotel but nothing worth noting other than the extrodinary prices they charged for food and beverage... The Hotels is inland from the beach, requires a 10 minute walk or a 5 minute hotel provided golf cart ride through lush parkland.. Once there... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
9 May 2013

Thank you so much for taking the time to prepare and share your detailed experience at our Waldorf Astoria Naples. While we did “Okay” there were several opportunities you have mentioned that could be easily fixed and we apologize for some of the disappointments you experienced. I am most surprised to hear that our Front Office Team did not recognize... More

Miami, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

Amazing sunsets. When we arrived @ the hotel the room was not ready but to go ahead leave our luggage with the concierge, enjoy the property and they would call us as soon as it was ready; 45 minutes later we were told that the rooms where overbooked due to a convention but that we would be updated to a... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
9 May 2013

We are just delighted to hear you enjoyed your visit! While we can’t do much about the bugs we can do all we can to keep service standards up to standard and it appears we are doing just that. Being our neighbor in Miami, we hope you will come and visit us more often. Thank you for your comments. More

Weston Fl.
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 7 May 2013

This is the fourth time we come back. The hotel rooms are great, clean and modern. Bathrooms are nice. marble, clean with a bathtub and a glass shower, which is elegant. They have 2 nice pools, one of them with an slider, nice for kids and adults too. Another pool with Jacuzzi. they are convenient located with a nice pool... More

Was this review helpful? Yes 1
See 3 more reviews by George O for Naples
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
9 May 2013

George, thank you! We are delighted to hear that you came back for a fourth visit with your family and that once again you enjoyed your time with us. Our resort location and access to the beach is one of our best assets and we were just very pleased to hear you feel the same. We will be sure to... More

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Hotel Summarization (Beta)

What travellers say

  • Golf cart(37)
  • Very nice(36)
  • Pool area(33)
  • Resort fee(19)
  • Breakfast buffet(15)
  • Water slide(13)
  • Great time(9)
  • Golden door spa(8)
  • Fitness center(7)
  • Gulf view(7)

Additional Information about Waldorf Astoria Naples

Address: 475 Seagate Drive, Naples, FL 34103
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > Pelican Bay
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotels in Naples
#8 Luxury Hotels in Naples
#11 Business Hotels in Naples
#16 Romantic Hotels in Naples
#18 Family Hotels in Naples
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Waldorf Astoria Naples is Southwest Florida’s insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what’s the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Golden Door Spa® and inventive dining options. It’s also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
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Also Known As:
Waldorf Astoria Naples Hotel
Waldorf Astoria Naples Hotel Naples
The Waldorf Astoria Collection Naples
Waldorf Astoria Naples Florida

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