We stayed in hotel I night April 20th pre cruise the hotel was booked as a package deal 4 months earlier sold as a luxury miami hotel. We have stayed in many holiday inns before. When we arrived late Saturday after delayed flight and missed connection we were told the room we had been allocated had a party going on... More

The hotel is okay. The lobby and staff are very friendly. The room, however, left much to be desired. The outlets were coming out of the wall (that is if you could find one). The air conditioner is super loud so you have to choose between the noise or a hot room. The bathroom was super small and in direct... More

Good hotel, clean rooms, reasonable rates. Breakfast in the top floor restaurant is a must, especially at sunrise. We have spend 1 or 2 nights here every year since 1996 and have always been very happy with the rooms, except for once when we had a room in the second tower.

Free shuttle from Miami International. Also had a $1 fee for the shuttle to the port of Miami. We thought that was a complete steal of a deal. Saved us a decent amount in taxi fees. the restaurant had a great breakfast. Only problem is that it isn't in the best location to walk to restaurants or grocery stores if... More

I am in the middle of a trip in which I am staying in a few Holiday Inns. I arrived here at 9am and was met with the best customer service I have ever received from any hotel - thank you Margot. At other properties I would have been told to go away until 3 pm check in time but... More

It's a very old hotel. Room is old & outdated. Lobby is newly done and definitely photogenic. So is the bright color on the building exterior. Surprise Holiday Inn allows this standard. Staff are good & friendly. Provide free shuttle service to Miami Airport every 30min (24hr) which turns out to be VERY USEFUL. One can buy a weekly metro... More

We stayed now 4 timesc,and we feel like home,even the barkeeper Austin,knows what we like,the Burgers are very good,the rooms very clean,the front desk staff wonderful,the busdriver to the airport helpfull,round about a very good stay for a very reasonable price,and if you can manage to stay on saturday,dance the night away with a very good cuban bufett,super music,very good,for... More

As title says...why? Sheets and bedspreads needed replacing.Damp smell in room but it was spacious. Bathroom door looked like a woodchuck had been gnawing it. Decoration from the 80's. Had delayed flight so stayed one night. No offer of any toiletries. No complimentary breakfast,not even coffee. Coffee making facilities in room though, but wasn't drinkable. Good shuttle service to and... More

Stayed here for 1 night after a cruise and before we flew out in the morning. Staff was extra friendly and the free shuttle ran 24hours a day which was very convenient. The hotel wasn't anything fancy but all in all a good stay and would go back!