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Sanctuary South Beach

4.0 of 5
1745 James Ave., Miami Beach, FL 33139 (City Center)
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Sanctuary South Beach
Ranked #107 of 198 hotels in Miami Beach
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239 reviews from our community

    Trip type
Traveller rating
    63
    65
    34
    33
    44
Date Rating
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 20 May 2013 NEW

Good location, great staff, except for Phillip but we'll get to him later. Check-in was relatively smooth and we were handed an actual key. How adorable is that? The good: location, staff, price, size of room, and the Zen-like decor in the courtyard. Had a small issue with the A/C and the maintenance man, who spoke little English, came immediately... More

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Berlin, Germany
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013

Seriously, I have nothing bad to say about this hotel, even if I look at it through a magnifying glass. The rooms are big, modern and very clean. The inner courtyard is very nice in a Japanese style with water pools and bamboo. The location is excellent; Collins Ave is two steps down the road and the beach as well.... More

Was this review helpful? Yes 1
Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 13 May 2013

My friend and I just stayed there and were very impressed by the customer service, the decor, the amenities, the location and the price; All the staff we dealt with was outstandingly helpful, friendly and really made us feel at home. The decor was adorable in a zen-minimalist way complete with a lovely hallway decorated with fountains and bamboo trees.... More

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Carlos D, Manager at Sanctuary South Beach, responded to this review
20 May 2013

Thank you for taking the time to post this positive review. I am happy to hear that you enjoyed your accommodations with us. We appreciate your compliments regarding the comfort of the rooms and the spacious homey accommodations spacious suites offer. We are looking forward to having you back for another unforgettable experience. Please contact me at cdejesus@meninhotels.com for special... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 30 April 2013

What blew me away about this property was the location & service by the concierge/front desk agent, Mr. Michael Evans. I have worked in the luxury hotel business for almost six years, and Mr. Evans truly delivered superior service during my visit. I first dealt with him on the phone about a week before my stay, Mr. Evans notated all... More

Was this review helpful? Yes 1
Carlos D, Manager at Sanctuary South Beach, responded to this review
20 May 2013

Thank you for posting your feedback. Mr. Evans is truly an asset to The Santuary Team and I will ensure he is recognized for the outstanding service he provided. The Sanctuary is an ideal location for being able to enjoy all that south beach has to offer while providing a quiet escape from it all as well. I am pleased... More

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 12 April 2013

I booked this hotel 7 days prior to my arrival. When I arrived at the hotel I was told the hotel was overbooked and there was no room for me and my friend. When we turned up around 1pm we were told the room wasn’t ready but we could return at 3pm and we would be given our room. At... More

Was this review helpful? Yes 3
Carlos D, Manager at Sanctuary South Beach, responded to this review
20 May 2013

Thank you for taking the time to post your review. I am sorry to hear about your experience. Assure I will be working with our team members to deliver an improved service level. I would also like to apologize for the inconveniences at our sister property. We have reached out to the manager of the property so you should be... More

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Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 12 April 2013

This hotel has great intentions, but could use another 200k in renovations....Fix up bubbling walls, water damage, plumbing, new doors/keys, lighting, install a bigger pool.... Here's how I feel about my stay: STAFF: Can't complain about the staff. The girl who checked us in was very friendly and those we met in the hall were also very sweet. HOTEL ROOM-... More

Was this review helpful? Yes 1
Carlos D, Manager at Sanctuary South Beach, responded to this review
30 April 2013

Thank you for taking the time to provide us with your feedback. It is unfortunate to learn of your dissatisfaction with Sanctuary. Our goal is to deliver an outstanding service level and I will certain review your comments with our Team Members. We hope to have the opportunity to one day serve you again. More

Santa Monica, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 April 2013

Really chill hotel with huge rooms and good amenities. Everyone at the front desk was super nice. Especially Sasha, she's a rockstar! Would definitely stay here again when I'm back in the South Beach area.

Was this review helpful? Yes 1
Carlos D, Manager at Sanctuary South Beach, responded to this review
30 April 2013

This is great! I am happy to hear that you enjoyed your accommodations with us. We sincerely appreciate your flattering compliments and hope to see you again very soon! More

1 review
5 of 5 stars Reviewed 8 April 2013 via mobile

We came for a recent vacation and thought this hotel was great. Excellent location, clean, modern, and very affordable! The location was what we loved the most besides the fact that it was very clean. We were in walking distance of Everything! Which was perfect because nobody wants to constantly have to spend money on cab fare. The only downfall... More

Was this review helpful? Yes
Carlos D, Manager at Sanctuary South Beach, responded to this review
30 April 2013

I am thrilled to hear that you enjoyed your stay with us! Thank you for being our guests and for sharing your impression with everyone. I will sure to pass this recognition on to Sasha. We look forward to your next visit. More

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 April 2013

This place has a very interesting layout. It's a giant square with a courtyard, but every room is private and very trendy. That enables people to be very social but not crazy. The location can't be beat. It's right next to Lincoln road and runs parallel to Collins Ave.

Was this review helpful? Yes
Augusto A, Manager at Sanctuary South Beach, responded to this review
8 April 2013

Dear Stoudsnator, Thank you for sharing your recent experience at the Sanctuary. I am happy to hear that our design and décor were to your liking and your overall stay was a pleasant one. Please feel free to contact me directly at aaguilera@meinnhotels.com so I can personally arrange your next visit. More

Saint Augustine, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 April 2013

We choose the Sanctuary for it's proximity to the downtown area. It was easy parking, 1 block off the main street, great facilities for drinks and dining and the rooms were very cool! When we walked into our room, we thought it was a very modern apartment style. Cool furnishing, nice bathroom and the bedroom was very nice. It is... More

Was this review helpful? Yes 1
Augusto A, Manager at Sanctuary South Beach, responded to this review
8 April 2013

On behalf of the entire Sanctuary Team, thank you for your wonderful compliments and for posting this great review. We take pride in ensuring our Guests have a seamless stay. Please contact me at aaguilera@meninhotels.com on your next visit to Miami. More

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Additional Information about Sanctuary South Beach

Also Known As:
Sanctuary South Beach Hotel Miami Beach
Sanctuary South Beach Miami
Sanctuary South Beach Hotel
Address: 1745 James Ave., Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar/Lounge Free Breakfast Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#45 Luxury Hotels in Miami Beach
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sanctuary Hotel and Spa is in an ideal South Beach setting for those who want to be away from it all but in the middle of it all. Our four star boutique hotel is located steps away from Collins Avenue, the Fillmore at Jackie Gleason Theater, Miami Beach Convention Center, New World Symphony, Washington Ave., and Ocean Drive. Whether your trip is business or leisure our knowledgeable staffs will guide your South Beach experience and make sure that exceptional service is unlike any other Miami Beach Hotel. ... more   less 
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