we booked a 4 bedroom villa with booking.com they hired the villa from American sunshine vacations.this is where the problems started.we went to the clubhouse drop box to pick up our keycode for the villa.then went to our villa.first problem not enough light to see the keycode pad for the door, had to use my phone to light up the... More

we stayed here in may 2013 and we couldn't fault it, some of the bad reviews written on here must be written by people more accustomed to staying in the Ritz!! the staff are very helpful and friendly, the location is really good as its an easy walk to the old town which has plenty of shops and entertainment to... More

I am disabled and we had a tortuos journey during which included the wheelchair being damaged in the hold and the car hire booking being lost. Not insurmountabe but niggling and time consuming problems after a very long trip. We were, therefore, very pleased to open the door to find a clean welcoming sitting room, cooled to a sensible temperature... More

We stayed at Lucaya from the 5th-19th May, apartment 1106 booked through sunmaster. It seemed to be managed by vacation homes. As seems to be the norm we were to get the key for the apartment from the management offices in another location - not a big deal though. We had read all the reviews before booking and there are... More

we had trouble with our door code which was not lucayas fault but the people we booked with however once we were in we had a house with the main bedroom locked and private written on it. if a house is for hire it should be the main house not part of it. We changed houses and at last were... More

We just spent 17 days at Lucaya. It was the perfect location off US 192- about 3 miles to the Disney Highway. Our 3 bedroom condo was more then I expected. Very pleased with cleanliness, enough towels , dishes etc for 8 people. Pool was well maintained BUT only complaint it closed at 9pm nightly so after a long day... More

We stayed in a three bedroom house at Lucaya Village for three weeks and would thoroughly recommend it to friends. Our house was very well appointed, having a safe, washing machine and dryer, dishwasher, etc. There were a couple of marks on the carpet, but nothing significant to spoil the feel of cleanliness in the house. The location of Lucaya... More

Just returned from the Lucaya Village Resort,we had a family of six,4 adults and 2 children , boys,aged 8 and 7 and we stayed in a 3 bed Townhouse. The townhouse was very neat,clean,tidy and spacious enough for us all not to be on top of each other.The complex was very quiet and the pool area was superb,with free coffee... More

We had a fabulous time staying at the Lucaya, the staff in the club house were really helpful. We stayed in block 9 at the front of the resort which was massive, clean and very quiet. The pool area was clean and very welcoming after a long day at the parks, sometimes we were the only family there. Great fun.... More