We have just returned from our stay at Grand Key and can't wait to go back. The front desk staff and bellman were very friendly and the shuttle service is great and very convenient. Our main driver Joseph really made our stay great. He was very knowledgeable of the things to do and best places to go in the area.Thanks... More

We have just returned from our sixth year of staying at the Grand Key and already look forward to our trip next year. We have found over the years not only a lovely place to stay (we like the Jr. Suites overlooking the pool) but have found the staff to be exceptional! It has become almost like returning to see... More

I'm loyal to the Hilton brand so I'm typically staying at a Hampton Inn, Double Tree, Embassy Suites, Hilton, etc. Best description for this hotel is that it's getting a bit old and tired. Parking is pretty good here which is a plus in Key West. We were always able to find a spot easily and parking as FREE. Lobby... More

We stayed in the Grand Key Resort in early February and it couldn't have been better. Our room is spacious and clean with a balcony. The furnishings and carpeting were in great condition. The maid service is timely and clean the room well. As Hilton Diamond VIP's we were given vouchers for the Breakfast Buffet. The servers are attentive and... More

Nice facility, would have stayed longer, but was limited to 14 days. More

very nice place.....would go back again,,,,,we had a service dog and he enjoyedit as much as us!!!! nice grounds to walk dog and myself. Good to have shuttle to town and back. hope to go back sometime and enjoy Key West and the Doubletree Resort.... More

Shuttle is very convenient, nice pool, but outstanding feature is customer service. We lost a cell phone on an evening out and thought it could have been in the hotel or on the shuttle. Instead of just looking in the lost and found, the staff (Rhonda andRebecca) called the shuttle and had the driver search the van where they found... More

Hotel is nice but not a "resort" as called. Some staff are very rude and the hotel claims to be pet friendly but the experience said differently. There is very little place for a dog to go to the bathroom and they are not allowed in most areas of the hotel. As well as there is a rule that the... More

Just returned from a 3 night stay at the Double Tree in Key West. The hotel and its grounds were immaculate and well maintained. We called on arrival for a pick up at the airport - the van was already parked outside when we exited the airport. We received a friendly greeting at the hotel by both the porter and... More