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DoubleTree by Hilton Hotel Grand Key Resort - Key West

3.5 of 5
3990 S Roosevelt Blvd, Key West, FL 33040
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #16 of 42 hotels in Key West
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1,197 reviews from our community

Traveller rating
    536
    419
    136
    67
    39
See reviews for
Families
302
 
Couples
466
 
Solo
33
 
Business
49
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Springdale, Pennsylvania, United States
2 reviews
4 of 5 stars Reviewed 22 May 2013 NEW

We stayed at the DoubleTree in Key West in the middle of May, 2013, for a wedding. The wedding was on Smathers Beach, just a couple of miles from the hotel. We had a nice stay. The location relative to the airport is probably the best perk; it's just a short 5 minute, 1 mile shuttle ride. While Duval Street... More

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Viareggio, Italy
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 22 May 2013 NEW

I spent with my wife 2 nights last November 2012 on the occasion of our honeymoon. The room was spacious and comfortable. Breakfast in the morning was amazing and I loved the bar by the pool where guests could order drinks and nice food. Great service with the shuttle which took us to the city centre and to the beach... More

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London
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

First off, I wish to say that Ronda on reception totally rocks! She gave us such a warm welcome to this resort and nothing was too much trouble for her. She gave us insider information on where to hang with the locals and was always smiling. If you come to this resort look out for her, she's super! If you... More

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Boynton Beach fl, United States
1 review
1 of 5 stars Reviewed 21 May 2013 NEW

Hotel full of Ants in rooms, Staff is terrible...seems they are doing you a Favor!! The only people seemed to care were the Waiters in Restaurant. Front Desk Personnel should be cleaning the rooms. Maybe then they would learn how to talk to Guest and Look at them.

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Review collected in partnership with DoubleTree by Hilton

WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review
22 May 2013

We took corrective action through our internal Guest Satisfaction Program prior to the posting of this comment on Trip Advisor, but we apologize again for the inconvenience. More

Peabody, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 21 May 2013 NEW

The hotel was very nice but the room had a strange smell to it. I liked the pool area it was very clean and updated. I was very upset with the restaurant on the property. My cousin had sent my husband and I a $50.00 voucher toward food at the doubletree for our honeymoon. When we were finished with breakfast... More

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Punta Gorda, Florida
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

This property is far from the crowd, but just an easy complementary shuttle ride away...the best of both worlds! Everyone on staff was great...especially Bob the shuttle driver with his entertaining Key West historical tales and chocolate chip cookie rewards!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW via mobile

I just returned from my 2nd stay at this hotel. It is located on the opposite end of the island, which was great. The hotel offers a free shuttle that runs hourly to the two main spots in town. From that point, you are within walking distance to most main attractions on & off Duval.The drivers are very friendly &... More

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Franconia, Virginia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

The rooms look something like a beach rental from the 80s but are generally clean and the staff is pretty nice. The pool/bar area are nicer than usual though the water was a little bath water temps (but hey, it's Key West). The room freezer definitely needed to be defrosted and the air conditioner is real loud on start up... More

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See 5 more reviews by BigMo_28 for Key West
Palm Beach Gardens, Florida
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 19 May 2013 NEW

The smell of cigarette smoke coming in through our ac vent woke me up every morning. The AC was broken. The maids where extremely loud in the morning, it was more than a subtle hint to get out. The location isn't great if you are into going to Duval Street every night. On the up side, the beds were comfortable... More

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See 4 more reviews by FireFlyOjea for Key West
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review
21 May 2013

I'm so sorry to hear about the unpleasant smoke smell that you encountered and our maintenance team is checking the vents to pinpoint the issue. We've also reminded our staff to be more mindful of guest comfort when conducting daily operations. We hope you'll reconsider giving us another chance to serve you for a much better stay. More

Waterlooville, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2013 NEW

Great location, plenty of car parking. Very warm reception and helpful staff. Great amenities and very clean and accomodating rooms. Fantastic pool and services. I've stayed in many hotels in my time be it holiday or business and this is the best yet, even beat a Westin! Regular hotel shuttles to and from Duval Street, so no need to worry... More

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Review collected in partnership with DoubleTree by Hilton

See 3 more reviews by Michael A for Key West
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Hotel
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida
Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotels in Key West
Price Range: €€
Hotel Class:3.5 star (3.5*)
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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