We booked our room for two nights. The staff was fine at check in, but nothing special. The first full day we were in Key West we spent the day in old town. When we returned, there was no place to park. We had to park in a handicap spot. When we got to our room, our keys no longer... More

Lady who made my reservation was very nice but she told me that I will walk out to my own beach when I got a waterfront room. It turned out to a small sandy backyard with no access to water(beach) from anywhere in the property!!!! The waterfront is an obstructed view of a small canal!!! What a downer:( Front desk... More

My husband and I had booked for 2 nites. The hotel looked fabulous on the website and it did not let us down. We had been upgraded to a suite which was amazing. The lady on reception who was present for our arrival and departure, Rutuanya, was lovely and so friendly. I have not stopped recommending this hotel, albeit, a... More

Sharing the same driveway with a luxury Walgreens, this resort charges a lot and gives very little. The housekeeping staff doesn't believe in cleaning under beds, furniture, tv stand, etc. Maintenance doesn't believe in replacing/refinishing rusted shower rods and other brightwork. And they don't tell you about the steep stairs in the rooms or the roadwork outside that makes it... More

this place is a mess. the grounds were great the welcoming staff was excellent and then it all turned sour...We went downtown and returned to find bugs crawling all over and in our things. This included in our suitcase, baby bag and cribs. We called the front desk who treated me like a piece of crap. She dismissed me and... More

Fantastic venue to enjoy Key West - perfect mix of excellent accommodation and friendly, accommodating staff. From arrival to departure we were looked after extremely well. Great location and hotel. We would return in a flash!

Really nice hotel. Well equipped with cute furniture as you expect it in Key West. We had a 2-bedroom suite and it was very spacious and clean. The staff was very friendly and helpful. Although Check-in is in the afternoon they have us the room right upon Arrival just before 11 am. The pool area is great and there are... More

This is an interesting place. Situated just off a busy highway (Roosevelt Blvd), it hardly looks like the paradise, lush resort from the pictures. Built in an old plantation style, the resort consists of a series of duplex units with a common entrance and one unit upstairs and one unit downstairs. If you have trouble with stairs be sure to... More

The resort is gorgeous. Would stay here again in a heartbeat. The grounds are breathtaking. The room was clean and spacious, we stayed in the two bedroom suit overlooking the ocean. Loved sitting on the balcony and by the pool, they have four.