We spent 5 days last week at the Ritz Carlton. I have to say that I was a little disappointed in the overall hotel experience, although we did have a great week. Overall, the staff was very helpful and friendly. Our rooms were nicely appointed but quite dated and not as clean as I would have expected in a Ritz.... More

We Stayed here last summer and had quite an enjoyable time! First lets start off with the one bad thing that affected not only my experience at this Marriott but my family also. THE LOCATION! If you are a old couple then this is the place for you otherwise, you're not on the main strip of South Beach so you... More

We came back to give this hotel another try after a really awful stay at the same property back in Oct. 2012. They really impressed us this time! From the cheerful greeting at front reception, to the service we received pool side and in the spa, everything was nearly perfect. Not only did they have all staff "buttoned up" this... More

My wife and I recently spent a long weekend here to celebrate a 40 birthday and an anniversary. We have stayed at three other Ritz properties in Florida prior including Sarasota, Naples, and Orlando. We are from the northeast and try to choose dates when rates are lower. This was nicest hotel/resort experience I have ever had. Check-in was fast... More

From the moment I checked in, we were treated like royalty. Champagne while checking in, service at all times. The location can't be better. beach is peaceful and just steps from the pool, also very relaxing. This is a place where you will relax! Their restaurant, Cioppino, served us an unforgettable dinner (Try the Cioppino!!). It's worth every penny and... More

We stayed at the Ritz Carlton Key Biscayne for a few days in June 2013. It was an overall outstanding experience. At check-in, they offered as an unsolicited upgrade from a studio room to a one bedroom suite. Up in the room, there was a complementary cheese plate, along with cookies for the kids, complete with tubes of icing and... More

We live in Orlando and recently stayed at this property with our two kids (5 and 3). The staff was extremely attentive and engaging with our kids! From the sweet housekeeper to the servers at Cantina Beach - they blew us away! They really kept the kids really busy and even gave them a tour of the kitchen! The pool... More

We were here for 4 days for a conference and some grown-up time at the end and this did not disappoint. Largely good, but not quite 5 stars. Service was phenomenal. Inside the hotel you're greeted with champagne, everyone is helpful from concierge on down, and very friendly. Service at the pool area was unreal, putting towels on the pool... More

I just spent the best 4 day vacation at a beautiful Ritz Resort in Key Biscayne! My family whisked me away for a surprise Birthday celebration at this beautiful resort that I will never forget. The property is beautifully maintained with lovely fountains, flowers, pools, pretty beaches and landscaping. The service was 5 star in all areas of the hotel.... More