The setting is beautiful! We checked into our two bedroom villa with kitchen and were totally disappointed! The second bedroom was so small the bed was against wall and less then 3' clearance on other side. Bathroom tiny. Hard to turn around! Wife went to office next morning, as we were out fishing to explain dissatisfaction and Andrew said" What... More

Do as little as You want or as much as you want. If you stay in the 2 story townhouses, it s very spacious and a full kitchen . Pools are beautiful, lagoon is very nice, dolphins are on site, great breakfast buffet. Get a townhouse with water view, sit on the covered back porch and relax. Nice place to... More

Drove up and two men raced to open the car doors for us, then the resort door. VERY Classy. Check in quick and crazy friendly. Then to Starbucks, again, crazy friendly. Even gave me a Dixie cup of coffee beans because I was soo tired and Loving the scent of the store! The Sanctuary Village looks like a movie set,... More

Spent my birthday weekend there. The front desk team is great. They were so welcoming when I arrived. Andrew, Stewart, Jenny, Jason, Amy Kate some of the front office team I interact with. The valet team remembered my name every time I came down to pick up my car. My room was ready and I got a complimentary upgrade. It... More

My husband and I chose this resort as our 25th wedding anniversary destination. We had an excellent experience here. The resort offers lots to do if that's what you are looking for in a vacation, but we really enjoyed to laid back quiet side of the resort - the adult pool was very relaxing. The room we had was clean... More

My husband and I stayed for Christmas this year after trying to pick somewhere close to Miami to spend the holiday before we started having kids. That was our first mistake. Do not stay here if you are a single couple. It is loud, and rambunctious. The walls are paper thin... Kids screaming, doors shutting, toilets flushing.... We could even... More

Arrived in a pouring down rainstorm so VERY happy that they had a covered valet entrance! Nice that valet parking is included with the daily resort fee. We stayed in the main hotel and had a pool view room. Nice updated room, but didn't have that "wow" factor for me. Normal hotel room furniture and decor. We are a couple... More

This resort made a billing error in that they charged the wrong credit card. When i spoke to the front desk they said no problem, call this number and they will move the balance on to proper persons credit card. Then called the billing office to make the correction, they said nothing they could done by law since i had... More

We spent several days here, and found it to meet our expectations, for the most part. We had one of the walk-out lanai rooms that faced the adult/quiet pool, and it was perfect. The pool itself was very relaxed and quiet, and at least for the time we were there, we had no issues with people reserving chairs and not... More