I was very sad with the way the staff attended to our problems we faced during our stay. End of the day, I felt like my holiday was spoiled staying at a nice location and resort mainly by SOME irresponsible staff. I noticed that the heater in the room was not functioning. After waiting few hours, finally a staff came... More

On 25th July, I booked an executive room for RM174 in Regency Jerai Hill Resort for 28th July. Only after asking about the transportation up to Jerai, i was told that there is a Regency shuttle van at 2pm or 4pm for free. On 28th July, i rushed through my lunch to reach Jerai foothill before 2pm. When i reached... More

Been to Gunung Jerai about 17 years ago. My 2 nights stay in the Regency recently were most peaceful. I love the magnificent scenery of Kedah coastal area and the island. I find the reception staff very friendly and helpful. Restaurant food was delicious and the staff and F&B Manager are friendly too. I would recommend anybody who wants to... More

The room which we occupied was nice although rather small for a family of five. Should have booked a bungalow instead. But the view was very nice. Just slide the glass sliding door and in front of your eyes is the never ending view of the state of Kedah with the Malacca Strait on the left side. The air was... More

Book 2 nites. A premier & an executive room. No privacy, public can access to the resort and use the facilities. Crowded during the holidays with non staying guest. Room is not well maintain. Housekeeping need to go for cleaniness course as the room is not properly clean. Reception is worst, don't bother to offer direction to where the room... More

Took a long time to check-in. More than 1 hour as the rooms were not ready. It was 3pm. The restaurant service was not good...the person who appeared to be the restaurant manager, looked very unhappy to greet guests and was certainly not welcoming. For my room,the bed linen were not changed- I noticed a red stain on the bed... More

Gunung Jerai is a very simple hill resort where basically there's nothing up there, except for the great view of Straits of Melacca, some unique flora, fauna and bugs. The resort design blend in effortlessly with the environment. People who love great nature will love this place. We went there for a one day getaway for unofficial team building. The... More

I was traveling with my husband and 6 month old daughter. We requested for the most quiet part of the resort and was given room 201. We paid MYR240 (MYR278.40 after tax) for 1 night on 1st Sept a non-weekend, non-public holiday. The room. First thing to noticed is the leaking pipe that supplies water to the toilet tank, but... More