We stayed here as we were attending a wedding. We we arrived, the girl who checked us was not vey accommodating. After traveling for 5 hours and running late, my husband left his wallet in he car. She had the reservation and the credit card number but would give us our keys till we went back out to the car... More

Everyone at the Spa at Norwich was so friendly. Everything that you have wanted would be yours. The stay was enjoyable and will be going back. I would say to anyone go, you will not reget it. The room was clean and the bed was so soft and felt soooooo good. Staff was so friendly and helpful. Spa was really... More

Upon check in you are warmly greeted by a staff that truly appreciates your business. A concierge offered a ride to our suite plus if we wanted a fire they would gladly send someone up to get it going. The suite itself was unbelievable,full kitchen,pull out coach a pair of easy chairs and a coffee table plus of course a... More

If I were rating based on the facility, it would be 5-star. The grounds are fabulous, the look is upscale, and the spa services (I had the Signature Massage) were top-rate. However, I expected the guest service to be commensurate with the expensive prices. They weren't. The staff was, for the most part, impassive and disinterested. In checking into the... More

I really don't know what to make of this place. The entire experience was like Jekyll and Hyde. The good: The grounds are incredible. Very well maintained and it definitely looks like an upscale hotel from the outside. My fiance used the spa and raved about her deep tissue massage, even though it was horrifically overpriced for a 50-minute massage... More

Stayed here one night and not for spa purposes. If I had time the next morning I would've gone for a much needed massage after sleeping on their rock pillows. First of all I thought this place was top notch. I was greeted at the front desk to check in by a girl chewing gum while she spoke and answered... More

I have stayed here a couple of times and have never had any real issues. Both time I booked a "villa" so I can only speak for that "room". Frankly it is more like a furnished one bedroom apartment. Full kitchen, living room and bedroom. A deck. Very quiet. The only knock is that the decor, carpets and furniture are... More

Very relaxing atmosphere.. I booked a villa for two days during the week, highly recommend it it has a kitchen a beautiful deck with views of the golf course or the pond. Costumer service is excellent, Carla at the front desk was very helpful I checked in an hour earlier my room was ready, no problems ready start my treatments.... More

I booked a Country Getaway Package on Easter weekend. We were very disappointed, for a number of reasons. First of all, upon reservation, no one mentioned that SPA facilities for men and women would be separate: we wanted to have a nice couple getaway and we ended up having to spend time separate as the only place we could be... More