I stayed at the New Haven Hotel while visiting New Haven for a one night business trip. The property is centrally located and the entire hotel seems to have undergone a recent renovation. So, the lobby, rooms, bedding, etc. give the impression of a high quality, 4-star hotel. Unfortunately, the hotel fell short on service. My room charges were to... More

Attended a show in New Haven. Stayed one night at the New Haven Hotel. The hotel was well kept, and the room was clean and comfortable. The hotel also has a nice wine and cheese guest reception late afternoon which was a plus. Some fantastic restaurants in the immediate area. The hotel is convenient to most downtown attractions. Would definitely... More

The New Haven Hotel is nice enough but their reservation system is totally inefficient. If you do cancel a reservation, make sure (and make sure again) that they have not charged you as a no show. Their customer service needs some work.

Arrived at the hotel late morning with booking in hand. We were told our room wasn't yet available but that we should come back later. We were not able to get back to the hotel in the afternoon so called to confirm that we would be a late check-in. Then, when we arrived, we were told that despite having a... More

A refreshing change to the typical chain hotel when staying on business. I was told that the hotel had recently had a renovation and it certainly showed, all the room finishes looked very updated and bedding seemed to brand new. I actually moved out of the first room due to a heating/ac noise issue- but the front desk moved me... More

The New Haven Hotel is very comfortable - the beds especially so - and the staff and friendly and helpful. Our room was spacious, the bed was very comfortable, the en-suite shower was excellent and we could use the fridge to keep our drinks chilled ... no hassles over mini-bar use! The staff were welcoming and friendly and the hotel... More

The property continues to provide a clean and consistent quality experience each time we visit The staff is always helpful and the rooms are well maintained with a lot of space and comfort I find the location very convenient from the highway with outstanding restaurants a short walk away The hotel is my preferred property for my many visits when... More

Newly renovated with beautiful rooms & lovely lobby area. Front desk staff was friendly & helpful with suggestions for local banks, restaurants, nail salons & easiest way to walk to Yale campus. We did not eat breakfast in their restaurant as we had to be at Yale by 8:15AM, but other guests said it was good & reasonably priced. I... More

Stayed one night at the New Haven hotel. It looks to be recently renovated. Had to park in the garage across the street but wasn't any more inconvenient than self parking in a lot. The garage is secure and closed after 7PM. You need your hotel key to get in and out. Romm very clean and the bed was very... More