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Holiday Inn Express Hotel & Suites

2.5 of 5
185 Brainard Road, Hartford, CT 06114
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Ranked #2 of 10 hotels in Hartford
4.0 of 5 stars 72 Reviews
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72 reviews from our community

    Trip type
Traveller rating
    32
    21
    7
    7
    5
Date Rating
phillygirl55
Philadelphia, PA
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

Outstanding service, ultra clean, free parking and very convenient! That is the condensed version of my review. Now for the details, my 17 year old daughter and I took a quick(overnight)college trip to New England. We flew into Boston, rented a car and drove to Worcester, MA; then drove to Hartford, CT and this hotel. Gail was at the front... More

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Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
19 December 2011

Dear phillygirl55, Thank you for taking the time to review our hotel on Tripadvisor.com. We are glad that you stayed with us! Gail is wonderful to work with and I am sure she will be gratified by your comments about her when I share them with her later. We work very closely with the local colleges and universities. In fact... More

authored
Springfield, Virginia
Contributor
17 reviews
4 helpful votes
5 of 5 stars Reviewed 15 November 2011

We had incredible service from the staff. The front desk folks will do just about anything to assist, including sending a van to get us from the Convention Center to the hotel in the midst of a blizzard. Also the housekeeping staff not only found the raincoat I had left behind, but mailed it to me!! More

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Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
29 November 2011

Dear Authored, Thank you for taking the time to review our hotel on Tripadvisor.com. We are thrilled to know that you had a great stay. Our staff tries very hard to ensure that our guests are always taken care of and they enjoyed the recognition of their hard work when I shared your comments with them today. On behalf of... More

KopperCT
CT
Reviewer
4 reviews
4 helpful votes
5 of 5 stars Reviewed 9 November 2011
1
person found this review helpful

My young daughter and I attended an evening performance at the Bushnell theater in Hartford on October 29, 2011. We were caught by surprise at the terrible weather conditions from an early snowstorm and did not want to even try to drive 35 miles home. We booked one of the last rooms available at this hotel. It was also one... More

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Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
14 November 2011

Dear KopperCT, Thank you for taking the time to review the hotel on TripAdvisor.com. On behalf of the team at the hotel, thank you for staying with us. Your business is appreciated. I hope you and your daughter enjoyed the show at the Bushnell. The storm was definitely challenging for everyone. We are glad that the hotel was able to... More

Paul L
Worcester, Massachusetts
1 review
5 of 5 stars Reviewed 7 November 2011

I was pleasantly surprised how efficient and how friendly everyone was at this Holiday Inn. The breakfast was great, everyone was cheerful, and everything went smoothly. This was the weekend of 11/5-11/6, 2012, when Connecticut was suffering a freak snow/ice disaster. For any staff to bear up so well under such strain deserves congratulations. Thank you. More

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Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
14 November 2011

Dear Germy S, Thank you for taking the time to review the hotel on TripAdvisor.com. The team in the hotel is thrilled that you found our hotel that made you feel at home. The storm left a lot of people without power which was extremely tough. Although we are happy you enjoyed your stay with us, we hope you return... More

Alexie P
Queens, New York, United States
1 review
1 helpful vote
5 of 5 stars Reviewed 2 November 2011
1
person found this review helpful

Had to book a last minute hotel, and couldn't find one an available one until I came across this one. It was a great choice, good location and the best part was the friendly and excellen service I received. Gail was awesome and helped me in every which way she could and making my stay very comfortable. The shuttle service... More

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Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
14 November 2011

Dear Alexie P, Thank you for taking the time to review the hotel on TripAdvisor.com. On behalf of the team at the hotel, thank you for staying with us. We appreciate your business. Gail is one of the many wonderful people that truly make this hotel special. I am glad that she was able to accommodate your travel needs. One... More

noysynora
Uniontown, Ohio
Reviewer
5 reviews
5 of 5 stars Reviewed 1 November 2011

I was surprised at the size of my room at this Holiday Inn Express. There was "breathing room" with 2 queen beds, a desk, a side chair and space to move around without bumping into anyone else. The room and bathroom were also very clean. We enjoyed the complimentary breakfast that included some cooked foods, even bacon. This hotel was... More

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Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
14 November 2011

Dear Noysynora Thank you for taking the time to review the hotel on TripAdvisor.com. On behalf of the team at the hotel, thank you for staying with us. We appreciate your business. I am glad that you were happy with our services, cleanliness, and breakfast. We are known for our cinnamon buns! Hopefully you will come and visit with us... More

germey s
Hartford, Connecticut
Senior Reviewer
6 reviews
3 helpful votes
4 of 5 stars Reviewed 27 October 2011

I live in hartford and there was no heating at my house because the furance broke down so I was forced to stay at a hotel and this place felt just like home. More

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mike_rfiservices
traceys landing
Reviewer
5 reviews
2 helpful votes
2 of 5 stars Reviewed 12 October 2011

I drove from MD to CT and called along the way and asked Tasha if she could make copies of my workshop for the following day, if not I would stop at an office supply and have it done. She said that wouldn't be a problem. I told her I would need 21 copies of a 20 page workbook. She... More

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Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
20 October 2011

Dear mike_rfiservices, First and foremost, I would like to thank you for posting on Tripadvisor.com. I appreciate you taking the time to write a review. Please know you’re your feedback is not taken lightly and I can only imagine how frustrated you must have been. Back in July, we had some challenges with our shuttle as it was unsafe to... More

Fluorestan
Arlington, Virginia
1 review
5 of 5 stars Reviewed 29 September 2011

This was a stop over point for me my husband and two dogs between Washington DC and Maine. I used tripadvisor to pick it out, so seems like I should give feedback. It was exactly what we needed and everything we expected. It can be really hard finding a place that will take TWO dogs without charging a fortune. It's... More

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Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
6 October 2011

Dear Fluorestan, Thank you for staying at our hotel. We hope you enjoyed the rest of your trip to Maine. We are glad that we could accommodate you and your dogs. I hope that you took some dog treats from our container in the lobby for your pets. The team at our hotel tries very hard to be as hospitable... More

mom0rem
Delaware
Senior Reviewer
8 reviews
11 helpful votes
5 of 5 stars Reviewed 21 September 2011
1
person found this review helpful

I thought the location would be inconvenient for touring the area but it was excellent! The hotel has a free shuttle that can be ordered for the time and locations of your daily schedule. This means no more getting lost, checking driving directions or paying for parking. The Very friendly staff are well informed about the area. The room was... More

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Holiday Inn Express Hotel & Suites Also Known As

  • Holiday Inn Express Hartford
  • Holiday Inn Hartford
  • Hartford Holiday Inn
Address: 185 Brainard Road, Hartford, CT 06114

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