Hello All,
I am writing today because I had the worst hotel experience ever and was treated like a liar and a thief, when I neither stole or lied in any way over $129.
Last week I called & made reservations for my first business trip of many to come over the next year in this town. I called the...
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I apologize that you feel so negative towards me and the hotel. I got the impression that you were completely satisfied and understanding of everything by the many thanks and positive comments you gave me and the hotel during the conversation. I would not have let you walk out of the hotel upset or mad. We pride ourselves on guest...
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We had car trouble on I-70 approximately 40 miles west of Grand Junction and we had an unplanned stop in Grand Junction. Hotel was great - within wakling distance to the mall.
Staff was very friendly - computer available in the lobby - rooms were clean and comfortable.
We would definitely stay here again.
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I am a fairly easy-going person, but one thing I absolutely insist upon when I'm traveling and I'm cranky and tired is a pleasant experience on walking into a hotel. To me, it's like being welcomed (or not) into someone's home. If that first experience is not good, then it sets a bad tone for the rest of the stay...
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On behalf of the hotel I want to apologize for your experience. There is no excuse for profanity nor is there any reason every guest is not treated like the only guest. We strive to excel at customer service. We know that you have a choice of where you stay, and we always want to make sure you are making...
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Some mixed experiences here on Tripadvisor, but we are happy we stayed here. The room was nice (quite new) and large. The (indoor) hot tub and pool were fine too (the pool water could've been a bit warmer though). Front desk staff were very helpful and accommodating.
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I have stayed here overnight after a flight into GJT. The shuttle showed up promptly, and after 4-5 minutes I was in the hotel. Upgraded to a suite. The bed was among the best I've had at a holiday inn anywhere. Service was impeccable (late checkout was granted no questions asked). Overall I am very happy with this hotel and...
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My husband and daughter were bitten by bed bugs. We have left messages at the hotel and have not heard anything from the management. This was the first night of our vacation and it made it miserable for them! We are very frustrated by the whole experience.
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I am deeply sorry that you feel so negative about your stay at our hotel. We strive to make every guest experience the best that it can be. We have a great reputation as a hotel and make sure every effort is reached to satisfy guests needs. With that said I have had a full inspection of the room done...
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I am just home from my trip to Grand Junction and my stay at the Holiday Inn Express Hotel & Suites. The location was very easy to find from the Airport. Has shopping, gas and my favorite, a Starbucks right in walking distance. Parking lot clean. I walked in to a nice greeting from Bryce who checked me in. Nice...
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The most important thing to me when getting a room is cleanliness. This is a very clean, well maintained,..nice place to stay. Im extremely picky and I love staying here. The breakfast is also excellent. I stay here everytime I go to Grand Junction and havent yet been disappointed.
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We had spent a week in Utah and stopped here for last night. This place was not the cleanest and the most expensive of all the places we had stayed. I had to try and not think about how dirty the bedspreads, carpet and chair might be. We were tired and ready to stop driving for the day or else...
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Chose this Hotel after staying in many other HIE's This one did not meet standards of others.Stayed 3 nights with my son (8yrs) on a visit to family. Beds were very uncomfortable for such a new Hotel. Pool room had extremely strong chemical odor and burned our eyes.
We were locked out the 2nd night, Oh we only had you...
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10 Reviews
89 Reviews
