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BEST WESTERN PLUS Rio Grande Inn

2.5 of 5
400 E Second Ave, Durango, CO 81301
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BEST WESTERN PLUS Rio Grande Inn
Ranked #6 of 29 hotels in Durango
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166 reviews from our community

Traveller rating
    60
    44
    31
    17
    14
See reviews for
Families
54
 
Couples
49
 
Solo
9
 
Business
16
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Traverse City MI
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW

We walked around a lot because we didn't want to go back to our small, dark room. At night the room was too warm, but turning on the very noisy air conditioner was worse. We put the chain on the door and left the door ajar. The swimming pool predominates the indoor space, so the smell of chlorine hangs heavy.... More

Was this review helpful? Yes
See 2 more reviews by loulou3 for Durango
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
17 May 2013

I am so sorry that you were unhappy with your room. We do have rooms that do not face the pool and are brighter. The atrium can be a little darker than the outside rooms. We would have been happy to relocate you had we known that you were unhappy. I am glad that you enjoyed the drinks, we don't... More

Hubbard, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 14 May 2013 NEW

Room was excellent...decor very nice..bed and shower both wonderful. Park your car and take the short stroll into town to shop and eat. Breakfast was extremely nice with lots of choices...clean and tidy. Loved the little patio. Would highly recommend to all.

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
17 May 2013

Thank you so much for the great review. We do offer ground floor rooms for easy luggage hauling. We also have an elevator for guests that like a higher floor. We are happy that you enjoyed our facility. Thank you so much for the positive comments!! They really made our day! Mary Kay Dobson More

Sydney, Australia
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

Lovely hotel built around the Atrium and heated pool Only had one night here but would have liked more. Reception staff very helpful. Everyone gets a free drink for happy hour in the bar which was a nice touch. Breakfast is good but a little crowded as the sitting area is quite small. The hotel is in a great spot... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
16 May 2013

Thank you so much for the review. We do have a great atrium and indoor pool area. There are times when the noise level is a little high but we do have quite time from 9:00 pm until 9:00 am. It can be hard to seperate kids and a swimming pool. They absolutely love it!! We hope that you had... More

Edmonds, Washington
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 10 May 2013 via mobile

Friendly & helpful staff. They were great with all the little things: if we needed more coffee in three room, find a good local eatery - never steered is wrong. Can't beat the location. Can walk everywhere in town. All the restaurants, shops and train are within blocks. The breakfast that comes with the price of a room is plentiful,... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
16 May 2013

Thank you for reviewing our hotel. We are all so happy that you were able to enjoy all the hotel amenities and the Durango area. We hope that your travels took you to some fun places and that you will return and see us again someday. Mary Kay Dobson More

Santa Fe, New Mexico
1 review
4 of 5 stars Reviewed 7 May 2013

I shouldn't be telling everyone this because I want to make sure a room is available for me the next time I go...but this hotel is awesome. Centrally located in downtown Durango allows you to park your car when you arrive and only get back in it when you drive home. You can literally walk to everywhere you need to... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
9 May 2013

Thank you so much for the great review. Yes you can park your car and walk everywhere. You can even leave your vehicle while you ride the train and avoid paying the parking lot fees!! We are very happy that you enjoyed your stay. We really appreciate the positive review and your business. Thank you for staying with us! Mary... More

Boulder, Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 7 May 2013

We stayed on the 3rd floor and got a nice king room. The bed was very comfortable and everything was clean. There were a lot of trial products/free samples in the bathroom, which was great because I forgot a few toiletries. The bath/sink area was a nice size. Our only disappointment was the continental breakfast. There were a lot of... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
9 May 2013

Thank you for your review. I am so sorry that you were disappointed with the breakfast. The eggs are real eggs, not powdered. They come in a liquid form and since we do not have a kitchen we have to prepare them in a microwave. They are already seasoned and some of the guests prefer not to have them seasoned.... More

Colorado
2 reviews
4 of 5 stars Reviewed 3 May 2013

This weary traveler rolled into town and got a quiet room with great access to downtown Durango. I highly recommend this spot for folks who are just passing through or who may stay a little longer. Once you find it, its pure gold.

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
5 May 2013

Thank you so much for taking the time to review our hotel. I am glad that you enjoyed our amenities. Please come back and stay with us again when you have a few days to enjoy all that Durango has to offer. Mary Kay Dobson More

Packer Country, Wisconsin
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 May 2013

We didn't have a reservation and it took a little time trying to find the hotel downtown. It was at a dead end by the railroad yard. We stayed 4-24. The hotel was kind of dark looking, both inside and outside. I guess we are used to big open lobby's. Our room door opened to the outside which was fine... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
5 May 2013

We really appreciate your taking the time to review our hotel. The hotel was designed to resemble a railroad roundhouse. All the entrances lead to the center, just like a train station! We are glad that you were able to enjoy all the amenities that the hotel offers. Our staff is great and caring and we are happy to have... More

Phoenix, Arizona
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 May 2013

We chose this hotel solely based on its proximity to the railroad since we spent the weekend in Durango for the fall scenery and a train ride up to Silverton. We were pleasantly surprised. The had a nice breakfast each morning as well as a "manager's reception" in the evenings. We did not have time to enjoy the pool but... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
5 May 2013

We do have a great location! The train is just a little more than a block away. You can park your car at the hotel and not pay the cost for parking in the train lot or in downtown Durango. We offer a free breakfast and complimentary evening cocktail and of course, free parking. We are so happy that you... More

Bannng, CA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 1 May 2013

This B/W is clean and comfortable and has a courteous and helpful staff. We liked the indoor pool which was right outside our room. The hotel is just on the edge of the downtown section of Durango, so it's an easy walk to the steam train station or the downtown retail shops and restaurants.The hotel was so nice that we... More

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
2 May 2013

Thank you so much for the review. We do have a great location and staff and offer many amenities to our guests. I am so sorry about your bill. I am glad that we were able to resolve it quickly. We really appreciate your input and your business. More

 
 
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Plus Rio Grande Hotel
Best Western Durango
Durango Best Western
Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Durango
#4 Business Hotels in Durango
Price Range: €€
Hotel Class:2.5 star (2.5*)
Reservation Options:
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BEST WESTERN PLUS Rio Grande Inn
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