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Red Roof Inn Victorville Hotel Reviews, Victorville

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All 16 Victorville hotels

Red Roof Inn Victorville

2.0 of 5
13409 Mariposa Road, Victorville, CA 92392
Hotel amenities
Red Roof Inn Victorville
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Ranked #11 of 16 hotels in Victorville
2.5 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    6
    3
    10
    3
    14
Date Rating
1 review
1 helpful vote 1 helpful vote
“Horrible management. Constant employee errors. Is there anyone with a brain working here?”
1 of 5 stars Reviewed 1 June 2013

I was pretty excited to stay at a nice hotel with competent employees. I had triple checked my reservation over the phone with the front desk and was assured my reservation was exactly how I had asked it to be. Upon arrival, I was first assigned a key to an already occupied room in which I had to deal with... More

Was this review helpful? Yes 1
i0218, Manager at Red Roof Inn Victorville, responded to this review
4 June 2013

First and for most, we would like to apologize for the situation but we don’t agree at all with your complain. Please know that we never made any error for your reservation as we have a proof of your signed registration paper for the rate & length of stay verified by you upon check in and also you had paid... More

Ventura, California, United States
1 review
1 helpful vote 1 helpful vote
“Red Roof Inn of Victorville, CA = Worst Hotel Experience EVER.”
1 of 5 stars Reviewed 28 April 2013

Where ... to ... begin ... The clerk member asked me why I wanted to upgrade to a suite, and then proceeded to talk me out of getting one. The first non-smoking room smelled like smoke, had a broken sink, and marker and crayons all over the bathroom door. The second room smelled less of smoke, had half the size... More

Was this review helpful? Yes 1
i0218, Manager at Red Roof Inn Victorville, responded to this review
30 April 2013

First and for most, we would like to apologize. We already explained you about your on line reservation by travel agency in reply of guest survey comments. We do not agree with the comments you made because every time you tried to add more & more points in the complain which you never complained here during your stay or on... More

Vallejo, California, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Good for Short Stay”
2 of 5 stars Reviewed 24 March 2013

Professional staff, large room well appointed. TV is CRT type, no flat screen or in/outputs for connecting XBOX, but ok. Pool closed, but it wasn't hot enough to miss it. Room could've been cleaned better, the floor seemed to not be swept or mopped. Good signal for the wifi, easy to sign in and there wasn't an additional cost for... More

Was this review helpful? Yes 1
See 2 more reviews by Kimberly P for Victorville
i0218, Manager at Red Roof Inn Victorville, responded to this review
26 March 2013

We appreciate all of your comments and suggestions, as we always take them very seriously and are eager to listen to what our guests have to say. Please know that we absolutely do care and are currently in the process of undergoing several improvements to our hotel like room renovation including paints on the wall, wood flooring, and Mattress change... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
“Needs deep cleaned and updated!”
3 of 5 stars Reviewed 19 March 2013

We stayed at the red roof due to their weekly rates. The outside is decent and well kept. The staff is friendly enough minus a couple employees. The rooms are ok. Our room was worst than most though. Mold was HORRIBLE, room was always humid and stuffy, and the carpet desperately needs changed. My daughters feet would be solid black... More

Was this review helpful? Yes
i0218, Manager at Red Roof Inn Victorville, responded to this review
22 March 2013

Thanks for sharing your concerns. Please accept my sincerest apologies for the unfortunate comments, as we are eager to listen to what our guests have to say. We have some renovated rooms with little more rates. Also weekly guests get room service once a week due to discounted price & we can’t do the deep cleaning due to constant use... More

Fresno
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Everything plus extras”
5 of 5 stars Reviewed 19 February 2013

I stayed at the red roof because of my experience at their Palmdale location. Not only did I get everything that I got in Palmdale, ( frig, microwave, free fax and copies, bed that was not hard as a rock) they have a jacuzzi that is hot and clean) At the end of a day of sales calls this is... More

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i0218, Manager at Red Roof Inn Victorville, responded to this review
22 February 2013

Thank you for choosing to stay with us on your visit to the Victorville area. We are pleased to hear that you had a wonderful stay with us and your stay was one of comfort and satisfaction. We pride ourselves on providing clean, comfortable and friendly service at a great price. Look forward to serving you again on your next... More

San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Loved it !”
5 of 5 stars Reviewed 30 December 2012

We stopped by the hotel on our way to Death Valley. This was my first stay at this hotel chain. Not only is it affordable, the rooms are clean and the staff is very nice and friendly. We had two cars and had to leave one at the facility. We had planned to return in a day for the second... More

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i0218, General Manager at Red Roof Inn Victorville, responded to this review
1 January 2013

Thank you for choosing to stay with us during your recent visit to Victorville! We appreciate all of your compliments on our hotel services and recommending our property. We are working on making some changes that we know you will enjoy, consider and decide to visit us again & again. We hope to see you again! More

Phoenix, Arizona
2 reviews
1 helpful vote 1 helpful vote
“Red Roof Could do better...”
2 of 5 stars Reviewed 29 December 2012

First stay OK, 2nd stay disappointing. Red Roof CAN do better. 1. When I made reservation I requested 1st floor room. Clerk said she would put that into the notes on the reservation. When I arrived I was assigned a 3rd floor room despite my comments. 2. When I got to room 333 it was necessary to wear jacket for... More

Was this review helpful? Yes 1
i0218, Manager at Red Roof Inn Victorville, responded to this review
3 January 2013

Thanks for sharing your concerns. Please accept my sincerest apologies for the unfortunate inconvenience that did not meet your expectations during Christmas holidays. We are working on making some changes that we know you will enjoy, consider and decide to visit us again & again. More

1 review
“Better then most for price”
3 of 5 stars Reviewed 9 December 2012 via mobile

Once a month me and my lady rent a room just to get out the house and relax (mostly enjoy the quiet) but last month decisided spur of the moment to go here instead of the normal place do to a 30 dollar difference in price. The lady when I checked in was very nice (had asmall Conversation bout my... More

Was this review helpful? Yes
i0218, Manager at Red Roof Inn Victorville, responded to this review
11 December 2012

We appreciate your comments regarding your recent stay at the Victorville Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I hope your next visit will be as pleasant as the previous one. More

Destin, Florida
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
1 helpful vote 1 helpful vote
“Nice!”
5 of 5 stars Reviewed 31 October 2012 via mobile

The staff was friendly. The hotel is conveniently located from shops and many places to eat. The room was super clean. Pet friendly hotel, which is always a plus. The only bad thing about this hotel chain is no breakfast but they have coffee. Very affordable.

Was this review helpful? Yes
i0218, Manager at Red Roof Inn Victorville, responded to this review
1 November 2012

Thank you for choosing to stay with us on your recent visit to the Victorville area. We are pleased to hear that you had a wonderful stay with us and your stay was one of comfort and satisfaction. We pride ourselves on providing clean, comfortable and friendly service at a great price. Look forward to serving you again on your... More

Albuquerque, New Mexico
1 review
2 helpful votes 2 helpful votes
“Worst hotel Ever”
1 of 5 stars Reviewed 21 August 2012

We recently had a vacation to California and we reserved a room, and as soon as we entered our room and smelled like urine, and smoke. It was the worst ever hotel I stayed at! There was also prostitution going on, it seemed like the front desk lady was involve and the co workers as well. It seemed like they... More

Was this review helpful? Yes 2
i0218, Manager at Red Roof Inn Victorville, responded to this review
23 August 2012

First and foremost, we would like to apologize for any inconvenience caused to you by our pet friendly policy of the Red Roof Brand. Please know that we absolutely have awareness & do care for any illegal activity at our property and It is not true that our employee are involved in such activity. You did not give us much... More

 
 
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Red Roof Inn Victorville
2.5 of 5 stars 36 reviews
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Additional Information about Red Roof Inn Victorville

Also Known As:
Victorville Red Roof Inn
Address: 13409 Mariposa Road, Victorville, CA 92392
Region: United States > California > Victorville
Amenities:
Business Centre Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 16 hotels in Victorville
Price Range: €
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
This place is situated just close to west side of I-15 freeway and in between Los Angeles and Las Vegas."SORRY, POOL IS TEMPORARILY CLOSED" ... more   less 
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Red Roof Inn Victorville
13409 Mariposa Road
Victorville, CA 92392
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