large room, but stained old furniture. Reservation said sofa bed, but it wasn't. bathroom smaller than a closet. Breakfast unedible!. Rubber eggs, old canned pineapple, no flavor coffee, ect.
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- Sundowner Hotel Sunnyvale

large room, but stained old furniture. Reservation said sofa bed, but it wasn't. bathroom smaller than a closet. Breakfast unedible!. Rubber eggs, old canned pineapple, no flavor coffee, ect.
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POUNDING bass from the Sunrise Room. I live more than two streets away, yet the walls everywhere inside my home are often pounding during the weekends from parties going on at the Sunrise Room at the Sundowner Inn. FROM MORE THAN TWO STREETS AWAY. Weekend after weekend after weekend. I have a really bad cold as I am writing this...
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I am not sure where to begin!!
I booked the room through Hotwire...I usually stay at 4 star hotels & this is the very reason as to why!!
I checked into hotel, to take my kids to great America !! I would like to first start with the smell in the room...stale, stinky room, maybe cigarettes, I'm not sure..BUT hit...
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The Sundowner Inn is a great place to stay, as far as the rooms and location. The staff were great at check-in, but totally unresponsive after checking in. My blow dryer was not working on the first morning and when I called to the front desk, she said she would send maintenance up. I asked for her to send a...
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Thank you for your kind comment on our facility, I am sad to hear the staff did not get you the hair dryer when you needed it. I will personally make sure this is a topic of discussion this week in the staff training meeting. Meeting your expectations is a priority.
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This place is disgusting! I went to my room and sat on the bed figuring out I need to get to the marriot, Sheraton,....wherever, and the headboard falls off. Maintenance comes and re-hangs...yes I said that right. Hung my suit and hangers were taped with packing tape. The alarm clock? I think they bought it in my grandmas garage sale....
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At the Sundowner Inn we strive for affordable room rates and a happy guest experience. I regret we did not meet your expectations. We are currently upgrading and improving our room amenities. I do thank you for your feedback.
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The location was extremely convenient. The room was big and seemed clean. If you're just staying for the night and plan to get up early I'd recommend. If you want to sleep in, maybe you should ask for a room as far away from the lobby as possible. Starting at 7 am on Sunday there was not only noise from...
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Thank you for your comments on your clean room. I appreciate your time and your feedback regarding our housekeeping staff, all comments help us to consistently improve our guests experience. Many thanks!
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Step 1: check into hotel
Step 2: sit down on bed (leaning back onto headboard)
Step 3: Wait 15 minutes
Step 4: Watch the bedbugs crawl out from behind the mattress and the headboard
Step 5: Get the **** out of there
Step 6: Post a review at Tripadvisor
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Pros:Great location
Good price
Cons:
Unfriendly staff
Bad breakfast
Being woken up every morning at 7am by someone with a leaf blower
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I am saddened to hear of your concerns, we are grateful you gave us the opportunity for your lodging needs and saddened we did not meet your expectations. Your comments make us better, I have added additional staff training to make a better experience. Thank You again, I hope you will give us another try in the future.
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I've stayed here a few times in the past couple of years. It used to be very rundown and was often nearly empty of guests. The past couple of times I've stayed here the hotel has been nearly full and they have done a bit of work on improving the guest rooms. The staff is Much Better than in the...
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Our hotel team is constanly working to improve the guest experience at the Sundowner Inn, thank you for your comments. Safety and security are very important to us!
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With multiple options to book online it appeared to be a steal of a deal. Upon arrival the customer service was above par and with some big hiccups coming later. The room itself was missing the fridge that was included and the first light fixture I turned on fell in pieces off the wall. Oh but I was distracted by...
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Thank you for taking the time to share with us your experience at the Sundowner. Our goal is to be a "steal of a deal" so I am glad we were able to deliver on that intention. I am anxious to find out which room you were in, so we can address the deficiencies you alerted us to.
If you...
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