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BEST WESTERN PLUS Grosvenor Airport Hotel

3.0 of 5
380 South Airport Boulevard, South San Francisco, CA 94080
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BEST WESTERN PLUS Grosvenor Airport Hotel
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553 reviews from our community

Traveller rating
    152
    218
    107
    47
    29
See reviews for
Families
100
 
Couples
179
 
Solo
59
 
Business
84
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Montreal, Canada
1 review
2 of 5 stars Reviewed 21 May 2013 NEW

Our room was robbed on May 10 while were were out for the day. Missing are a Kindle, an electric razor and professional documents. Management said it was impossible for anyone besides housekeeping to get into the room. Someone did, our things are missing and we did not even receive an apology. It was suggested that we had lost the... More

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
22 May 2013

Hello Kersti and thank you for your post. I understand your frustrations about the missing items in your room. We have a very trusting staff who all have been here a number of years and we have the utmost trust in them. I am disappointed that you did not mention that we reached out to you on several occasions via... More

Sacramento, California
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

Great hotel for a family vacation! I took my children to San Francisco and the location was so easy to find. The hotel was nine stories tall and saw it from the freeway and got even more excited that, that was our hotel for the weekend. Its the tallest hotel I saw in that area. Overall I was completely satisfied... More

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
22 May 2013

Hello Sacramento and thank you for your great review! We look forward to your next stay when you are in the Bay Area! We appreciate your feedback. Jim McGuire, General Manager More

Wallingford, Connecticut, United States
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 18 May 2013 NEW

We had made 2 separate reservations because part of our party was only staying 1 night and the rest of us were staying 2. Had to cancel the 1 night reservation because someone got sick. When we arrived at the hotel, an agent had apparently cancelled both reservations. They were able to re-instate our 2 night reservation but it took... More

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See 4 more reviews by Mia M for South San Francisco
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
20 May 2013

Hello Mia and thank you for your review. I am sorry about the confusion regarding your cancelled reservation. I am glad we were able to correct that situation. I will share your comments regarding the room amenities with our Director of Housekeeping - it is indeed very strange that a simple request wasn't followed through, something that is not our... More

CT
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 15 May 2013 via mobile

We came in around 12:30 at night and were surprised to find a spot in the lot. The front desk staff was super friendly and waived the parking fee for us because of the time. I had called earlier in the day to remind them that we would be arriving late and our room was available when we got there.... More

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
16 May 2013

Hello and thank you for your review! I am happy that you enjoyed our hotel, although you arrived very late. Thank you for the nice comment regarding breakfast! We hope to see you again soon! Jim McGuire, General Manager More

UK
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 11 May 2013

Free shuttles from the airport - several Best westerns so make sure you get the Grosvenor Quiet Hotel - good sleep and bed evening dinner at the hotel - a bonus after a long flight Superb breakfast - great choices

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
13 May 2013

Another valued guest from the UK! Thank you so much for your great review! We hope to see you again very soon! Jim McGuire, General Manager More

Fareham
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 9 May 2013

We returned again to this comfortable and convenient Hotel. We arrived after a flight from London to be welcomed and allocated a lovely airy room on the 9th Floor. It was spotless, well appointed and everything worked! We were advised again about the facilities on offer and went to the bar for a Happy Hour drink and complimentary hot hors... More

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See 2 more reviews by WinnieFareham for South San Francisco
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
13 May 2013

Hello United Kingdom and thank you for your continued patronage and your nice review! I am happy to read your nice comments regarding your recent stay! With our convenient location to San Francisco International Airport, I am happy to see that you choose our hotel each trip! We hope to see you again soon the next time you visit the... More

St. Petersburg, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 7 May 2013

Best Western are always good value for a short break, for us it was overnight after a long day travelling. Rooms always clean and tidy but this has to be one of the best breakfasts offered and its included in the room rate. Excellent value

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
8 May 2013

Hello St. Petersburg and thank you for your great review. I am happy that you choose the BEST WESTERN brand and I will share your nice comments on our breakfast with our Chef! We hope to see you again soon! Jim McGuire, General Manager More

Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 6 May 2013

First of all, my main reason for booking a hotel out of the city was to save money but the amount of money you spend on the bus (there are three different transportation systems so your transfers will most likely not work if you’re doing all the tourist things we did) and thee the Bart (the most cost efficient). The... More

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
8 May 2013

Hi Becky - thank you for sharing your thoughts on your recent stay. I am very sorry that you did not receive better service. Your experience is absolutely not our usual level of service and I will share your comments with the front desk staff. If you book directly with our hotel, breakfast is complimentary. Otherwise, there is a small... More

Huntington Beach, California, United States
Top Contributor
92 reviews 92 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 May 2013

This is a great hotel to stay at. It is a great neighbor hood. MacDonald's across the street and a ihop down the street. A shuttle picks you up at the airport. I will stay here again. The rooms are clean, the beds are a delight, the hot breakfast in the morning is a great way to start the day.... More

Was this review helpful? Yes 1
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 May 2013

We have stayed at this hotel twice and would definitely stay there again. The staff was very caring and accommodating. The room was extremely clean and comfortable. The breakfast was amazing as they offered many different items to choose from. We were able to use their shuttle to the airport in the morning. GREAT PLACE!!!!

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Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Region: United States > California > South San Francisco
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in South San Francisco
#4 Business Hotels in South San Francisco
#6 Family Hotels in South San Francisco
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 7 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. ... more   less 
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