I stayed at the Hilton Scotts Valley for a three day business trip in the area. I liked the French chateau type exterior of the place and the lobby was large and inviting as well The front desk staff was extremely friendly and helpful when I needed recommendations and directions for dining options around town. By the way, be sure...
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Dear asl492,
Thank you for the kind review and your recent stay with us. I am glad that the staff took such good care of you and that you found the property location and amenities to your liking. I am sorry that you were disappointed with the entrée you ordered at our restaurant. We are currently working on updating our...
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We spent 4 nights in a suite with two young kids between Christmas and New Year's. The hotel was fantastic. The room was large enough to accommodate all 4 of us. The hotel was spotless. The parking and internet were provided free of charge. There is a lot to do in the area. We rode a train, spent a day...
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Dear Jane D,
Thanks for your gracious comments about your recent visit and for spending the holidays with us. I am glad to hear you enjoyed your stay and that you were able to extend your trip. We hope to see you return again soon.
Sincerely,
Rich Higdon
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Absolutely gorgeous hotel with the most friendly staff that I have ever encountered. The pool and hot tub were perfect except for closing them at 10:30, which kinda put a damper on our new years eve plans:/ and the soap is downright dangerous! The soap in the room does not like to come off at all no matter how much...
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Dear Becky L,
Thank you for taking the time to share your experience with us. I am pleased to hear you had a nice stay over New Years and that the staff took such good care of you. We use reviews to provide insight into our hotel, so I appreciate your feedback regarding the soap and will look into this....
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We were there in September for a family trip with my parents. It was wonderful, and we really enjoyed our stay.
The location is wonderful , close to every local attractions and very very quiet at night. The room was clean and very comfort.
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Dear Sophia_CN,
Thank you for your review. I am glad that you found the location and service levels of the hotel to your liking. We hope to see you return in the near future.
Sincerely,
Rich Higdon
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We stayed in the King suite with the small balcony. The room was very spacious with a very comfortable bed. The master bath was well laid out with a jacuzzi tub and roomy shower. The living area was also comfortable. Being just outside the environs of Santa Cruz itself made it easy to zip down a few exits and be...
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This place is in a little hideaway in between Santa Cruz and Scotts Valley... escape from the bustle of the city and stay in a peaceful spot. Cool, huh? This place is cool! The lobby itself is extremely interesting... a beautiful fountain at least 30 feet tall, a fish tank, two restaurants on either side...
We stayed in Suite #13_...
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Dear Peatree2,
Thank you so much for the kind review. I am glad you had such an enjoyable stay and that you were able to visit some of the attractions in the area. As usual, if there is anything we can do to enhance our services please let me know. We hope to see you return again soon.
Sincerely,
Rich...
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I chose the Hilton Scotts Valley because of the location in the hills outside of Santa Cruz and it seemed like a good relaxing place in the woods. The facility looks new with a lodge type motif. Our room was spacious and had a small balcony. We got a good rate on our room which included the continental breakfast. The...
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Dear razorfish,
Thank you for your recent stay and review. I am pleased to hear you enjoyed your stay and were able to relax. I apologize that there was an issue with the shower in your guestroom. If you ever experience any issues in the future, please call the front desk and we’ll have maintenance correct the problem. We hope...
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This hotel is only a short drive to local attractions - Santa Cruz Boardwalk and Roaring Camp railroad attractions. The hotel had free parking. The food is really good. We arrived on Thanksgiving night and the restaurant had a excellent dinner buffet menu with turkey stuffing and prime rib. It was pricey, but worth it since all of the restaurants...
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Dear ecdreamz,
Thank you for your gracious comments about your recent stay with us. I am pleased to hear you were able to experience our warm Hilton hospitality and that you were able to enjoy the hotel restaurant and amenities. We hope to see you return again soon.
Sincerely,
Rich Higdon
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Have you ever wanted to just get away, but still be able to be close to the action when you want? Then this hotel is for you! I have family in Santa Cruz who I visit frequently. This hotel is only 10 minutes from Santa Cruz, but you feel like you have gone to a whole different part of the...
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Dear DrPygmy
Thank you for choosing to stay with us while you visit your family in Santa Cruz. I am glad to hear you enjoyed your stay in our mountain retreat. As usual, if there is anything we can do to enhance our services please let us know. We look forward to welcoming you back on your next trip to...
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I stayed here on two visits to UC Santa Cruz with my daughter and husband in April and July. The first visit we stayed in a suite with two bathrooms. The first room was actually very nice , I don't recall any issues. The second visit the suites were sold out so we got the two queen room. The beds...
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Dear denacat5,
Thank you for your feedback. We are glad you chose to stay with us during your last two visits to UC Santa Cruz. I apologize for the issues you experienced with your bathroom fogging up and will work with our maintenance team to improve the ventilation so this does not happen again. We hope you will consider stay...
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